Thanks for Caring: Our caregivers are at the heart of what we do

Sheree

Caregiver
Nurse Next Door Adelaide South West

1. Why did you choose Caregiving as a Career?

I chose caregiving because I want to make a real difference in people’s lives. I’ve always believed that older people deserve to be treated with respect, patience and kindness; I enjoy being someone they can rely on. I find it easy to connect with people and create a comfortable space where they feel safe and not judged.

Being able to support someone in their later years, even just by listening or helping with daily tasks, feels really meaningful to me. Caregiving gives me a sense of purpose, and I appreciate the opportunity to build real connections with the people I care for.

2. What is your most memorable moment with an aged care client within the community?

One of my most special memories was taking one of my elderly clients to a flower farm. We spent the afternoon walking through the flowers and picking some to take home. She kept saying how beautiful it was and how lucky she felt to be there. She was just so happy and grateful for the experience, and it really showed.

We took a photo together that day, and it’s something I’ll always look back on fondly. It reminded me how much joy can come from the simplest things.

3. What advice would you give someone who wants to be a Caregiver?

My advice would be to go into it with an open heart and a lot of patience. Caregiving is about more than just helping with tasks; it’s about being present, listening, and treating people with respect and kindness.

You don’t have to have all the answers, but if you genuinely care and show up with a good attitude, it really makes a difference. It can be challenging at times, but it’s also one of the most rewarding things you can do.

Ola

Caregiver
Nurse Next Door Blacktown

1. Why did you choose Caregiving as a Career?

For me, choosing caregiving, especially in aged care, was more than just picking a career. It was about following my heart. I’ve always felt a strong respect and compassion for the elderly, and being able to support them in the later stages of life felt like a meaningful way to give back.

Working with the elderly people has been one of the most rewarding decisions I’ve ever made. Every person I care for has a story, a history, and wisdom that deserves to be honoured. I’ve learned that sometimes, it’s not just about physical support, it’s about listening, showing patience, and offering dignity and respect when it matters most.

There’s a deep sense of purpose in helping someone feel safe, heard, and valued. Whether it’s assisting with daily tasks, providing companionship, or just sharing a laugh, these moments create real human connection. And that’s what makes this career path so powerful.

It’s not always easy, but it’s real, and it’s meaningful. I chose aged care because I wanted to make a difference and every day, I’m reminded that I am.

2. What is your most memorable moment with an aged care client within the community?

There are so many moments that stay with me, but one touched my heart deeply.

I was supporting an elderly gentleman who lived alone and didn’t have any close family nearby. At first, he was very quiet and reserved, only speaking when necessary. But over time, as I visited regularly to help with his meals, medication, and ensuring he was well cared for, we started to build a bond.

One day, after helping him get ready for the day, he surprised me by showing me a photo album from his younger years. He spoke with so much pride about his late wife, and the little garden they used to keep together. It was the first time I saw him truly light up, and it reminded me how important it is to really see the person beyond the care.

Before I left that day, he said, “Thank you for listening. I haven’t shared those memories in years. You make me feel like I matter again.”

That moment reminded me exactly why I chose this path. Sometimes it’s not the tasks we do, but the time we give and the connection we build that means the most.

3. What advice would you give someone who wants to be a Caregiver?

If you’re thinking about becoming a caregiver, my biggest piece of advice is this: lead with your heart but also take care of it.

Caregiving is one of the most rewarding roles you can take on. It’s full of meaningful moments, human connection, and the chance to truly make a difference in someone’s life but, it also requires patience, empathy, resilience, and a willingness to give your time and energy, often when no one is watching.

Be prepared to learn constantly, not just about others, but about yourself. Some days will challenge you emotionally and physically, but the joy of knowing you helped someone feel safe, valued, or simply not alone, that feeling stays with you.

Also, don’t forget to take care of yourself. You can’t pour from an empty cup. Make time to rest, reflect, and reach out for support when needed. The better you care for yourself, the better you’ll be able to care for others.

Lastly, never underestimate the power of small things, a smile, a kind word, a patient ear. In caregiving, those little acts are often the ones people remember most.

Kirsty-Lee

Caregiver
Nurse Next Door Hobart East

1. Why did you choose Caregiving as a Career?

I was born to be a caregiver! Even from a very young age, I’d be at my great grandmas house while she had her knitting group, and making sure they had their glasses, getting more knitting needles etc, I always give 100% and then some and to be able to help or even make some laugh or smile its the reward I get every time for choosing this career.

2. What is your most memorable moment with an aged care client within the community?

One day I showed up for my regular domestic shift at my clients house, when I knocked on the door she answered it crying and very emotional. Sadly, her husband had been taken to hospital during the night and it wasn’t looking good at all, I consoled and comforted my client, made her a cuppa and sat her down and asked what can I do to help. She explained to me that she doesn’t like to drive very far from home and couldn’t afford to pay taxi fares all the way into town for multiple days. I said straight away, “I know exactly how we can fix this and get you into your husband,” I rang her case manager and got some details, then rang Hobart community transport.

Within half an hour I had helped her sort transport to and from the hospital for a few days to make sure she could be by her husband’s side for as long as she needed. She hugged me so tightly and said, “I’m not sure what I would’ve done if you weren’t here to help me out, thank you so much.”

3. What advice would you give someone who wants to be a Caregiver?

Please give it a go! It’s the most rewarding job anyone could have, yes it can get emotional, but the joy you can bring to someone’s day is worth more than the weight in gold! 

Sometimes we are the only ‘family’ they have, and people are so very appreciative, I’ve been doing this for 16 years and will never look back.

Cathy

Caregiver
Nurse Next Door Hawkesbury

1. Why did you choose Caregiving as a Career?

When Covid hit in 2020, I resigned from my previous job. While at home, my daughter-in-law was a nurse in a nursing home, she was so worn out as nurses were completing double shifts, as they were short of staff. The nurses were even helping in the kitchen, nursing staff cooking for the residents.

I offered to help out and started in the kitchen. This made my heart go out to all staff on the front line, and seeing all the residents who at the time could not see any of their family,  I then decided to sign up and become qualified, to be part of a wonderful team and assist the elderly.

2. What is your most memorable moment with an aged care client within the community?

I was assigned to a client who needed x2 assist. His home was in the mountains and he loved to feed the wild birds, we both went outside with the client and he placed seed in my hand and asked for myself to hold my hand and arm up, it was wonderful, the birds landed on my hand and started eating, looking over at my client he had a big smile and was laughing. We then went inside and prepared dinner for him, he was telling jokes, playing games and laughing. His son heard all the laughter and came in and joined in with his dad.

At that moment in time, he had no disabilities, he was like everyone else in that room. He lived. He had self-worth. Seeing father and son interacting was amazing, even though his son lived there, there was not much interaction between the pair as the son worked the night shift.

That night was full of happiness and laughter. Unfortunately I was given the news he had passed away early hours of the next morning. This is when I realised this is what I am meant to do, make sure my clients live, feel happiness, enjoy every moment of their life and make sure they understand they are worthwhile.

I will never forget his smile!

3. What advice would you give someone who wants to be a Caregiver?

My advice to anyone wishing to become a care worker. Have patience and been calm. Remember clients are looking at you for support. They want to feel you are part of their life/ family. They don’t want a robot, they want you to be yourself and they can feel they can bond with you.

Be professional, be honest, and remember to be yourself!

Dalyn

Caregiver
Nurse Next Door Cairns

1. Why did you choose Caregiving as a Career?

My mother, aunt, and grandmother are all nurses, and I truly feel that caregiving is in our blood.

Growing up, I was surrounded by strong, compassionate women who dedicated their lives to helping others. My family has always taken a lot of pride in caring for people, not just as a profession, but as a way of life.

Whether it was supporting neighbours, volunteering in the community, or simply being there for one another, the value of empathy and service was instilled in me from an early age.

2. What is your most memorable moment with an aged care client within the community?

One of my clients loves their golden oldies, listening and singing along is one of his favourite activities, and we incorporate it into his care.

One night, during a family dinner, we had a trivia night at home. My mum answered the anatomy questions, another family member tackled the geography, and I got all the golden oldies questions right, even more than my grandparents! We ended up placing second.

3. What advice would you give someone who wants to be a Caregiver?

Being a caregiver is a deeply rewarding career. You’ll learn about the stages of the lifespan and how health conditions can affect people in different ways but, it’s important to remember that everyone requires individualised care.

There is no one-size-fits-all approach. Take the time to understand each person’s unique needs and preferences, and incorporate that into providing the best care possible.

Kate

Caregiver
Nurse Next Door Bayside

1. Why did you choose Caregiving as a Career?

I chose caregiving because I grew up close to my grandparents in a Thai household, where caring for our elders was simply part of life. From a young age, I learned the importance of respect, kindness, and looking after those who’ve cared for us. This became the key reason I wanted to pursue this path. It’s something I was already familiar with, something that feels like it’s in my blood.

Before I even started formal training, I knew caregiving was a deeply rewarding path. I understood it could be challenging at times and that it’s not for everyone, but I’ve always believed that older people and those living with disabilities deserve care that’s gentle, consistent, and thoughtful.

For me, caregiving goes beyond a job description. It’s about making a real difference in someone’s life, being there in a meaningful way, offering support, respect, and genuine care.

2. What is your most memorable moment with an aged care client within the community?

I’ve had so many meaningful moments with my lovely client, but the ones that stay with me most are the genuine expressions of care and connection we’ve shared.

One moment I’ll always carry with me happened during a little game I created to help us connect. I asked her a few light questions, and the last one was, “What made you happy today?”

Without hesitation, she looked at me and said, “You.” I was honestly caught off guard, in the best way. I smiled and said, “Oh! Thank you,” not quite knowing what to say. Then she added, “I’m happy you came and helped me shower, got me ready, helped me with my clothes, and took care of me.”

She often says similar things, like, “I don’t know what I’d do without you,” or “You help me with everything. I don’t think I could shower on my own without you or my carers anymore.” Each time, her voice is soft and sincere, and I can feel just how much she appreciates those around her who care for her.

These small but heartfelt moments. Her kind words, warm hugs, and gentle hand-holding mean more than I can express. They remind me that this work is built on trust, compassion, and presence. I feel truly grateful to walk alongside her and to be part of something so meaningful.

I believe that everyone in our care team has felt the same way. Each of us has had our own beautiful, memorable moments with her.

3. What advice would you give someone who wants to be a Caregiver?

If you’re thinking about becoming a caregiver, I’d say start with an open heart and an open mind. Be ready to listen, to learn from others, and to take feedback in a positive way.

Hold on to your goals and stay grounded in your compassion. These are the values that will guide you through even the toughest days.

Pay attention to the small details: a smile, a kind word, or a simple moment of connection. These little gestures may seem small, but they often leave the biggest impact. Those moments are always worth working for.

And remember, everything takes time. Building trust, understanding a person’s needs, and forming real connections doesn’t happen overnight. Be patient with others and with yourself.

Giving someone space is just as important as offering support. Respecting a person’s pace, emotions, and comfort level allows trust to grow naturally.

When someone finally opens up to you, or even just says “thank you” with sincerity hold onto that. It’s not just appreciation; it’s a sign of real connection. And that is a true gift.

Give it your best. Whatever you do, do it with heart. Bring your kindness, your attention, and your care. Keep developing your skills in the way that suits you best. It will continue to support your growth.

Be kind and respectful to others, and to yourself. This work takes both strength and softness. There are so many people who need your warm heart, your gentle words, and your caring hands. Let’s keep showing up for each other. You really can make a difference.

Keiko

Caregiver
Nurse Next Door Perth

1. Why did you choose Caregiving as a Career?

I chose caregiving because I believe human connection is the medicine the world needs most.

It’s not just about providing care, it’s about preserving dignity, nurturing joy, and reminding someone that they are still seen, heard, and valued.

For me, caregiving isn’t just a job, it’s a purpose: a purpose to bring comfort, connection, and meaning into someone’s day when they need it most.

Every day, I have the opportunity to step into someone’s life, even for a brief moment, and let them feel, and sometimes even say “You are not alone.”

2. What is your most memorable moment with an aged care client within the community?

One of my most memorable moments was with a 93-year-old artist who initially asked for help decluttering her home. While sorting through her space, she rediscovered dozens of beautiful paintings, many ready to sell. The joy and surprise on her face were unforgettable. Feeling inspired, she began painting again with renewed energy.

Soon after, she was invited to hold a solo art exhibition. I had the privilege of supporting her through every step, curating the gallery layout, organising the opening night as a caterer, and even helping track expenses and sales as her temporary accountant.

The one-month exhibition was a great success, and she was thrilled. I believe she’s still painting today, and it’s been a joy to see her reconnect with her passion and share it with the world.

3. What advice would you give someone who wants to be a Caregiver?

If you want to be a caregiver, bring your heart, not just your hands.

Be ready to wear many hats. Sometimes you’re a caergiver, a cleaner, a chef, a gardener, an art curator, a detective, a comedian, and often just a quiet friend. It’s not always easy, but the smallest gestures can mean everything.

Listen deeply. Be patient. And never underestimate the power of simply being present.

Because in the end, I believe caregiving is not about what we do, it’s about how we make someone feel. If you can make someone feel safe, respected, and loved, then you’re already on the right path.

Steph

Caregiver
Nurse Next Door Albury Wodonga

1. Why did you choose Caregiving as a Career?

I chose Caregiving as a career because I have a desire to help others. I believe that everyone should have the opportunity to experience the same things in life. I have a very soft heart for the elderly and find it very rewarding and such an amazing feeling that I’m able to make someone’s day better.

2. What is your most memorable moment with an aged care client within the community?

One of the most memorable moments in my work was meeting my client for the first time and instantly feeling a deep connection between us. She had spent years caring for her husband until his passing, and the toll it took on her own health left her feeling isolated and afraid to engage with the world again. Her love for music had been lost after all those difficult years. Being able to help her rediscover that passion and to see her smile again was one of the most rewarding experiences I’ve ever had.

Though her heart was broken from the loss, I supported her with compassion, joyful activities, and genuine care, helping her find light again. With no close family to lean on, she once turned to me and said, “You are my family now, Steph. I’m so grateful you came into my life.” Those words filled my heart with joy and reminded me of the incredible impact we can have simply by showing up with love and kindness.

3. What advice would you give someone who wants to be a Caregiver?

My advice to anyone considering being a caregiver is to give it a chance. If you have a true passion for supporting individuals in aged care or with disabilities, this field can be incredibly rewarding.

While the role can present its challenges, the ability to make a meaningful difference in someone’s life is one of the most fulfilling experiences you can have in a career.

Nidia

Caregiver
Nurse Next Door Macarthur

1. Why did you choose Caregiving as a Career?

To explain why I chose caregiving, I need to share a bit about my past. When I was 17, my mother became hemiplegic after a stroke. During that time, I had to balance working, studying, taking care of her, and looking after my younger sister. This all happened in my home country, where there was no support from the government or any outside services. It was incredibly tough.

But even through such difficult circumstances, my mother was always filled with light. She had this beautiful energy, always smiling, always making people laugh. Her positivity kept me going.

So when I came to Australia and had the chance to become a professional caregiver, I already understood how hard it can be for families and individuals in those situations. I know what it feels like to be vulnerable, and that’s why I try to bring kindness, strength, and hope into every home I visit. I always arrive with a smile, because the energy you bring can truly change someone’s day. I’ve fallen in love with this work and the many incredible people I’ve had the privilege to meet and support along the way.

2. What is your most memorable moment with an aged care client within the community?

One of the most touching moments I’ve experienced was when I witnessed true, lifelong love. I had the pleasure of caring for a beautiful couple who had been together since their teenage years. I watched them holding hands, looking into each other’s eyes with tears of love as they listened to their wedding song. They were about to celebrate 63 years together. It was one of the most heartwarming and unforgettable moments of my life, and I feel so grateful to have shared that with them.

3. What advice would you give someone who wants to be a Caregiver?

My best advice is simple but powerful: always treat and care for others the way you would want to be treated yourself. We’re all passengers on the same journey through life, and a little kindness, respect, and compassion can make a world of difference.

Leo

Caregiver
Nurse Next Door Monash Whitehorse

1. Why did you choose Caregiving as a Career?

I chose caregiving because I want to make a difference in people’s lives. I value compassion, support, and helping others during difficult times. This career offers personal fulfillment and a chance to build meaningful connections.

2. What is your most memorable moment with an aged care client within the community?

In the quiet moments shared with elderly clients, each interaction became a treasure. One particularly poignant memory is of a gentle soul recounting tales of a bygone era, their eyes sparkling with nostalgia. As they spoke of love, loss, and adventures, the room transformed into a living history lesson, bridging generations.

Another cherished experience was organising a small Christmas celebration for a client. The joy on their face, surrounded by family and friends, filled the air with warmth and laughter. We shared stories, enjoyed homemade cake, and celebrated a life well-lived.

Such moments remind us of the beauty of connection, compassion, and the profound impact of truly listening and sharing life together.

3. What advice would you give someone who wants to be a Caregiver?

Embarking on a caregiving career is a noble journey, rich with opportunities to touch lives profoundly. My advice is to nurture your empathy and compassion, for these qualities are the heart of caregiving. Embrace continuous learning, as each client offers unique lessons and experiences that enrich your soul. Cultivate patience, as it is in the gentle moments of understanding that true connections blossom.

Always approach your work with an open heart and mind, fostering a spirit of kindness and respect. Lastly, remember to care for yourself, for you cannot pour from an empty cup. Strive for balance, seek support when needed, and allow your passion for caregiving to shine brightly, inspiring others along the way.