Support At Home

From November 1st 2025, the Support at Home program, the government’s new aged care program, will replace the current Home Care Package system.

Support At Home is designed to ensure that the support you need to stay independent in your own home is there when you need it.

At Nurse Next Door, we know that when things change it can sometimes be confusing, so our team is committed to helping you understand the new home care program, and can explain in simple terms - what’s new, what stays the same, and how you can get the most out of your government funding.

Download Support At Home Brochure

Helpful Video Resources

Support at Home Funding Classification Levels

There are 8 classification levels of funding available under Support at Home.
The dollar figures shown below are current estimates provided by the Australian Government and are subject to change

Funding Level Quarterly Budget Annual Amount
Level 1 $2,674 $10,967
Level 2 $3,995 $15,982
Level 3 $5,480 $21,920
Level 4 $7,386 $29,545
Level 5 $9,884 $39,535
Level 6 $11,989 $47,957
Level 7 $14,531 $58,122
Level 8 $19,427 $77,709

Support at Home Services

To ensure that support is targeted to individual needs, Support at Home offers a clear list of services, under three distinct service categories, and funds each service category slightly differently depending on your financial situation.

Clinical Care

This category includes nursing care, for example, wound care, medication management and continence care. It also includes allied health services, for example physiotherapy, occupational therapy and podiatry.

Regardless of your financial situation, the government will fully cover the cost of all clinical supports, so there is no out of pocket cost.

Full Pensioner will contribute 0%
Part Pensioner will contribute 0%
Self Funded Retiree will contribute 0%

Independence Supports

This category includes help with daily activities. For example, assistance with personal care (showering and dressing), social support and community engagement (transport to appointments) and respite care for carers to take a break.

Depending on your financial situation, you will partially cover the cost of Independence Support through a co-contribution.

Full Pensioner will contribute 5%
Part Pensioner will contribute 5 to 50%
Self Funded Retiree will contribute 50%

Please Note – If you are a Grandfathered HCP recipient (approved for a Home Care Package before 12 September 2024) you will be no worse off under the contribution arrangements for Support at Home. You will never pay more than you are currently paying with an ITF.

Everyday Living

This category covers essential services to support your independence to maintain a clean and liveable home environment. For example, assistance with cleaning, gardening, shopping, or meal preparation.

Depending on your financial situation, you will partially cover the cost of Everyday Living Support through a co-contribution.

Full Pensioner will contribute 17.5%
Part Pensioner will contribute 17.5 to 80%
Self Funded Retiree will contribute 80%

Please Note – If you are a Grandfathered HCP recipient (approved for a Home Care Package before 12 September 2024) you will be no worse off under the contribution arrangements for Support at Home. You will never pay more than you are currently paying with an ITF.

Support At Home Frequently Asked Questions

Around $25,000 over 12 weeks, with the ability to use remaining funds for a total of up to 16 weeks. 

 Eligibility must be confirmed by a doctor or nurse practitioner, including:

Age - 65+ (or 50+ for Aboriginal and Torres Strait Islander people)

Life expectancy of 3 months or less

AKPS score of 40 or less

AKPS (Australian-modified Karnofsky Performance Status) is a clinical tool used to describe someone’s functional status (how much support they need for daily activities). Eligibility requires a score of 40 or below. A score of 40 is commonly described as being in bed more than 50% of the time (which can also mean “in a chair”).

The same types of services available through Support at Home—clinical supports, independence supports, and everyday living supports (e.g., nursing, personal care, cleaning, meals, transport, respite), based on your approved plan.

No. It’s designed to complement state and territory palliative care services—helping bring extra day-to-day support into the home.

My Aged Care notes the End-of-Life Pathway can only be used once.

Participants contribute to independence and everyday living services (based on income/assets). Clinical supports (like nursing) are fully funded by the government (no contribution). 

My Aged Care notes your plan may include a separate budget for assistive technology (products and equipment). The Department also states participants may access some assistive technology funding but cannot receive funding for home modifications under this pathway.

The Department fact sheet notes you can contact the Aged Care Advocacy Line (OPAN) on 1800 700 600 for free, confidential support.

To learn more fill in the form below or call us on 1300 600 247

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