Our Mission & Vision

We believe the Best Care
Happens at Home

At Nurse Next Door, our purpose is Making Lives Better. This is made possible by our incredible team of dedicated caregivers and nurses, living and breathing our core values and bringing them to life through the quality care they provide.

Our core values
Admire People
WOW Customer Experience
Find a Better Way
Passionate about Making a Difference
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Our Story

Purpose and Values align

Amber Biesse and Matt Fitton’s journey began in 2016, when they moved to Vancouver to support their daughter's learning needs.  

While living there, they discovered Nurse Next Door - a purpose-driven brand that aligned perfectly with their values. It felt like serendipity; they had moved to Vancouver to change their daughter’s life, and found a business dedicated to changing the lives of others. They knew immediately they had to bring the bold pink brand home to Australia.

Launching in Melbourne in 2019, under Amber & Matt's leadership the brand has since grown to over 70 locations around Australia and employs over 3000 caregivers and nurses.

Introducing your Care Team

We're here to support you every step of the way. From your first call to the end of every visit, we ensure your care is safe, accessible, and customised to your unique needs and desires.

Care Designers

Our experienced Care Designers are Registered Nurses and will evaluate your loved one’s needs during the initial complimentary Caring Consult. By getting to know your needs, they can reassess services as health and care requirements change over time.

Caregivers & Nurses

We carefully select caregivers and nurses for their expertise and compassionate nature. For your peace of mind a rigorous screening and hiring process is followed. Our team are qualified, attentive and willing to go above and beyond.

24/7 Live Person Support

Our Care Services Support Team is available 24/7 so you can always speak to a live person. Whether that is to answer questions about your care, or to make a change to your schedule. The Care Services team monitors caregiver attendance and keeps you up to date with any changes.

Our Success Stories

Real People, Real Impact

What is Home Care?

A flexible solution offering a full comprehensive suite of services tailored to your specific needs. We assist with personal care, meal preparation, companionship and more, ensuring you have the support required to live in your own home, on your own terms.

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What is Nursing Care?

Clinical support delivered in your own home. We use qualified Registered and Enrolled Nurses to manage wounds, injections, and medication, providing hospital-level expertise to keep you safe and comfortable in your familiar environment.

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What is NDIS Care?

Specialised support for disability participants. We offer flexible services to build capacity and access the community, ensuring Self or Plan-Managed participants achieve their goals with full choice and control.

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What is Support At Home?

We are a government registered Support at Home aged care provider and can help you navigate the system to access this funding .  All care is overseen by a Registered Nurse who will design a flexible care plan for your unique needs - this ensures you have professional support.

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Join our Team of Compassionate Caregivers & Nurses

Ready to join the Nurse Next Door Team? Explore our careers site and learn about our people promise.

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Our Clients Love Us!

Delivering a WOW Customer Experience

5

After experiencing quite a few months of illness and incapacity, I reluctantly agreed to accept help. It was reassuring and extremely helpful to utilise Nurse Next Door's wonderful services. Much care was taken to match me with appropriate Caregivers who were great to have around and well skilled. I'm now on the road to more recovery but feel more confident about my situation now that I know I will have their support when the need arises. Thank you Keir and team xxx

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5

I cannot speak highly enough of the team at Nurse Next Door. From the very beginning, they have provided professional, reliable, and genuinely compassionate care. The carers take the time to understand individual needs and always treat clients with dignity, respect, and kindness. They navigate the family dynamic with ease. Communication has been excellent, and the staff consistently go above and beyond to ensure comfort, independence, and peace of mind for both Mum, Dad my Daughter and I. It is reassuring to know that our Mum / Wife / Nan is in such capable and caring hands. I would highly recommend Nurse Next Door to anyone looking for high-quality aged care services. Their commitment to making lives better is evident in everything they do.

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5

We used the team at Nurse Next Door to assist in picking my grandma up from her nursing home and bringing her to my wedding. Georgia was amazing, and it meant that my nan could attend, not limit the night for other family members and could leave when she was ready. Their impeccable service meant we could enjoy a stress free day/night and know our loved one was well taken care of!

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5

Brilliant service! I couldn’t be happier with Nurse Next Door! The only regret I have is not engaging them sooner !

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5

We recently contacted Nurse Next Door when my elderly Nan needed specialist wound care over weekends and public holidays, and we were incredibly fortunate to be matched with Amber. From the very beginning, she has been exceptional—working closely with Nan’s regular nurse to ensure the highest standard of care. Today, however, truly stood out. While driving to Brisbane, I called Nurse Next Door in a panic after Nan had a fall and needed urgent help. Amber immediately dropped what she was doing and came straight over. She stayed with us while the ambulance assessed Nan and continued to help afterwards, making sure Nan was comfortable. Not once did she mention that it was outside of hours or that she had stayed longer than expected. Her dedication, kindness, and genuine compassion are remarkable. I’m so grateful for her support—I honestly don’t know how I would have managed today without her. Amber is an extraordinary nurse. Thank you so much.

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5

We are very grateful for the support and care we have received. The Melbourne North team have been professional, compassionate, and understanding throughout our journey. They have shown great patience while we adjusted to accepting the need for support, always respecting the pace at which support was accepted and encouraging independence. Their assistance has made a real positive difference in our lives, and we recommend their services.

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5

We had excellent service from Winnie and team, they guided us throughout the process. What was a daunting situation. From the very first contact to adjusting to our needs. On time, reliable service. Forever grateful to enhance our life to improve the health and to be there for the us in difficult times. Thank you, we would not be where we are today if it was not for NND Canterbury team.

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5

This company has very caring and compassionate staff who you can tell love what they do. Hand on heart they are loyal kind and obviously enjoy their work and care very much for their clients

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Frequently asked Questions

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Is Nurse Next Door registered for Support At Home?

Yes, Nurse Next Door is a government registered home care provider and can supply all your Support At Home care needs.

What does Nurse Next Door do?

Nurse Next Door provides reliable professional in-home care services to help you stay independent at home for longer. From companionship to nursing care, our team is available from a few hours a week, to round the clock 24/7 care. Whatever you need, we develop a care plan that centres around your unique needs.

Who is the CEO of Nurse Next Door?

Amber Biesse is the CEO of Nurse Next Door Australia. She is a compassionate leader and dedicated leader.

With a focus on Nurse Next Door's core values, Amber has grown the company to 70+ locations during her time.

What if I need to speak to someone after business hours?

Our Care Services Centre is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.

How much does Nurse Next Door cost?

Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists, we're open any time, 24/7.

We also offer a complimentary Caring Consult, during which one of our Care Designers, who is a Registered Nurse, will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.

You may also be eligible for Government Funding to help compensate with any finances.

Can I trial Nurse Next Door or do I have to sign a long-term contract?

You are not locked into a long-term contract as a Nurse Next Door client.

To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.

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Are your home care services only for Aged Care?

No. We provide home care services to people of all ages. In addition to aged care, we provide home care services for disability support, post-operative care and more. 

Visit our services page to explore our full list of services.

Will I have the same Care Team all the time?

At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.

Does Nurse Next Door conduct a background check for Caregivers?

Yes, all Nurse Next Door Caregivers are carefully screened with police checks, vulnerable sector checks and reference checks. Prior to hiring we verify our Caregivers' credentials and experience. On an annual basis, we verify that every Nurse is registered and in good standing with The Australian Health Practitioner Regulation Agency (AHPRA).

Why should I use Nurse Next Door instead of hiring a private caregiver?

While private caregivers also offer personalised care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.

Bringing you Peace of Mind

Why Nurse Next Door?

Quality Home Care That’s Personal and Professional

Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.

Quality Home Care That’s Personal and Professional

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We Match You with Your Perfect Caregiver

We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.

We Match You with Your Perfect Caregiver

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Reliable Care with Our Attendance Monitoring System

Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.

Reliable Care with Our Attendance Monitoring System

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Qualified & Insured Caregivers You Can Trust

Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.

Qualified & Insured Caregivers You Can Trust

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We Aim to Provide You The Same Caregiver Everytime

We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.

We Aim to Provide You The Same Caregiver Everytime

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24/7 Live Calling Support

Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.

24/7 Live Calling Support

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Comprehensive Care at Every Age

Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.

Comprehensive Care at Every Age

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Book a complimentary caring consultation

Get back to living your life

Book a complimentary caring consultation

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