Our Mission & Vision

We believe the Best Care
Happens at Home

At Nurse Next Door, our purpose is Making Lives Better. This is made possible by our incredible team of dedicated caregivers and nurses, living and breathing our core values and bringing them to life through the quality care they provide.

Our core values
Admire People
WOW Customer Experience
Find a Better Way
Passionate about Making a Difference
Our Story

Purpose and Values align

Amber Biesse and Matt Fitton’s journey began in 2016, when they moved to Vancouver to support their daughter's learning needs.  

While living there, they discovered Nurse Next Door - a purpose-driven brand that aligned perfectly with their values. It felt like serendipity; they had moved to Vancouver to change their daughter’s life, and found a business dedicated to changing the lives of others. They knew immediately they had to bring the bold pink brand home to Australia.

Launching in Melbourne in 2019, under Amber & Matt's leadership the brand has since grown to over 70 locations around Australia and employs over 3000 caregivers and nurses.

Introducing your Care Team

We're here to support you every step of the way. From your first call to the end of every visit, we ensure your care is safe, accessible, and customised to your unique needs and desires.

Care Designers

Our experienced Care Designers are Registered Nurses and will evaluate your loved one’s needs during the initial complimentary Caring Consult. By getting to know your needs, they can reassess services as health and care requirements change over time.

Caregivers & Nurses

We carefully select caregivers and nurses for their expertise and compassionate nature. For your peace of mind a rigorous screening and hiring process is followed. Our team are qualified, attentive and willing to go above and beyond.

24/7 Live Person Support

Our Care Services Support Team is available 24/7 so you can always speak to a live person. Whether that is to answer questions about your care, or to make a change to your schedule. The Care Services team monitors caregiver attendance and keeps you up to date with any changes.

Our Success Stories

Real People, Real Impact

What is Home Care?

A flexible solution offering a full comprehensive suite of services tailored to your specific needs. We assist with personal care, meal preparation, companionship and more, ensuring you have the support required to live in your own home, on your own terms.

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What is Nursing Care?

Clinical support delivered in your own home. We use qualified Registered and Enrolled Nurses to manage wounds, injections, and medication, providing hospital-level expertise to keep you safe and comfortable in your familiar environment.

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What is NDIS Care?

Specialised support for disability participants. We offer flexible services to build capacity and access the community, ensuring Self or Plan-Managed participants achieve their goals with full choice and control.

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What is Support At Home?

We are a government registered Support at Home aged care provider and can help you navigate the system to access this funding .  All care is overseen by a Registered Nurse who will design a flexible care plan for your unique needs - this ensures you have professional support.

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Join our Team of Compassionate Caregivers & Nurses

Ready to join the Nurse Next Door Team? Explore our careers site and learn about our people promise.

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Our Clients Love Us!

Delivering a WOW Customer Experience

5

we are very happy to be able to share one day a week with the beautiful Sally my mum is moving home and Sally has helped mum pack boxes, clean cupboards move things from one place to another mum took a lot of persuasion to except help and now she wishes she had done it sooner, Sally in the very short time has become a great friend to mum and she cant wait for her weekly visit ...THANK YOU SALLY & NURSE NEXT DOOR

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5

Shalini from Nurse Next Door has been absolutely incredible in her role as a Diabetes Nurse Educator. Her dedication to client care, especially in ongoing diabetes monitoring, is truly commendable. She consistently responds quickly to any concerns, ensuring timely support and guidance. Her approach is not only professional but also deeply patient and compassionate, making clients feel heard and supported. Shalini’s expertise in diabetic education has made a significant impact, and her responsible, proactive attitude is a true asset to the team. We’re very fortunate to have her involved in our clients’ care.

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5

I cannot express enough how deeply grateful I am for the outstanding services provided by this company. Their team has consistently demonstrated professionalism, punctuality, and genuine compassion. Every visit is carried out with remarkable care and respect, ensuring that all my needs are met with dignity and warmth. Their assistance with showering, personal care, and evening services has truly made a positive difference in my daily life. The staff are not only reliable and efficient but also kind-hearted and attentive to every detail. It’s rare to find a service provider that combines such exceptional professionalism with genuine human kindness. I wholeheartedly recommend this company to anyone seeking trustworthy, high-quality disability support services. They have truly set a gold standard for care and reliability. Truely multicultural German italianevenjaapanese

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5

We are so grateful for this wonderful service. My Dad recently broke his leg and was unable to weight bare. Nurse Next Door Macarthur helped us out with very short notice. They came every morning for a month and helped my Dad shower, gave medication and sorted out everything around his home for the day. The staff were all wonderful, however, a special mention to Daphne who went out of her way to check in and visit regularly to ensure everything was going well and to my Dads most frequent Carer, Jasmine. At 79 years old and a quiet man, Jasmine made my Dad feel very comfortable and secure. This wonderful service allowed me to keep working during my Dads convalescence but more importantly helped my Dad feel happy each day so he could get on with his recovery. Thank you doesn’t seem enough. I would thoroughly recommend Nurse Next Door Macarthur.

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5

Nurse Next Door Sunshine Coast has a fantastic team of knowledgeable and caring staff who consistently put their clients first. As a support coordinator who has worked with them, I can say that they are a pleasure to work with. Their dedication to providing exceptional service is evident in everything they do. I highly recommend Nurse Next Door Sunshine Coast to anyone looking for compassionate and trustworthy care for themselves or their loved ones.

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5

I recently used NND Joondalup for NDIS care whilst on holiday. Although the branch is new, the staff were incredible. Toral, together with Anja are a fantastic pair to work with and were an absolute joy to be around. All the support staff I had (including Holly, Crystal, Janesha) during my visit were absolutely exceptional people and it was very evident that they truly loved doing what they do. I will absolutely be using their services for future visits to Perth. Thanks for making my holiday an absolute breeze from start to finish. :)

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5

The nurses at Nurse Next Door Blacktown are well-trained, compassionate, hardworking, and friendly. They have provided exceptional support to my ex-wife, who requires tender, loving care. The care staff have consistently gone above and beyond to support both her and me. I feel at ease knowing she is in good hands whenever they are with her. I highly recommend Saral and her team at Nurse Next Door Blacktown.

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5

Aman and her team has been very supportive and reliable. The team always go above and beyond for special needs and I will highly recommend Aman.

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5

Nurse Next Door have lovely staff that are very helpful and reliable. The always go the further mile to ensure I am cared for.

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5

Nurse Next Door and Amandeep especially are so compassionate, understanding and supportive. But not only that, she goes above and beyond for a Support Worker Manager, ensuring that all our Support Workers are the best fit for our family, personally ensuring that they feel equipped to work positively with us exactly where we're at. We are an entirely Neurodivergent, PDA AuDHD family, with some extra areas of support needs and the Support Workers along with Amandeep all show extra care and understanding into our lives, making things so much better. I couldn't honestly know how I'd have survived the past year without their support and being just a text message away from that has been truly love saving in so many ways. You couldn't find a more compassionate, knowledgeable, lived experience person!

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Frequently asked Questions

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Is Nurse Next Door registered for Support At Home?

Yes, Nurse Next Door is a government registered home care provider and can supply all your Support At Home care needs.

What does Nurse Next Door do?

Nurse Next Door provides reliable professional in-home care services to help you stay independent at home for longer. From companionship to nursing care, our team is available from a few hours a week, to round the clock 24/7 care. Whatever you need, we develop a care plan that centres around your unique needs.

Who is the CEO of Nurse Next Door?

Amber Biesse is the CEO of Nurse Next Door Australia. She is a compassionate leader and dedicated leader.

With a focus on Nurse Next Door's core values, Amber has grown the company to 70+ locations during her time.

What if I need to speak to someone after business hours?

Our Care Services Centre is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.

How much does Nurse Next Door cost?

Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists, we're open any time, 24/7.

We also offer a complimentary Caring Consult, during which one of our Care Designers, who is a Registered Nurse, will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.

You may also be eligible for Government Funding to help compensate with any finances.

Can I trial Nurse Next Door or do I have to sign a long-term contract?

You are not locked into a long-term contract as a Nurse Next Door client.

To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.

Are your home care services only for Aged Care?

No. We provide home care services to people of all ages. In addition to aged care, we provide home care services for disability support, post-operative care and more. 

Visit our services page to explore our full list of services.

Will I have the same Care Team all the time?

At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.

Does Nurse Next Door conduct a background check for Caregivers?

Yes, all Nurse Next Door Caregivers are carefully screened with police checks, vulnerable sector checks and reference checks. Prior to hiring we verify our Caregivers' credentials and experience. On an annual basis, we verify that every Nurse is registered and in good standing with The Australian Health Practitioner Regulation Agency (AHPRA).

Why should I use Nurse Next Door instead of hiring a private caregiver?

While private caregivers also offer personalised care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.

Bringing you Peace of Mind

Why Nurse Next Door?

Quality Home Care That’s Personal and Professional

Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.

Quality Home Care That’s Personal and Professional

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We Match You with Your Perfect Caregiver

We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.

We Match You with Your Perfect Caregiver

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Reliable Care with Our Attendance Monitoring System

Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.

Reliable Care with Our Attendance Monitoring System

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Qualified & Insured Caregivers You Can Trust

Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.

Qualified & Insured Caregivers You Can Trust

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We Aim to Provide You The Same Caregiver Everytime

We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.

We Aim to Provide You The Same Caregiver Everytime

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24/7 Live Calling Support

Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.

24/7 Live Calling Support

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Comprehensive Care at Every Age

Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.

Comprehensive Care at Every Age

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Book a complimentary caring consultation

Get back to living your life

Book a complimentary caring consultation

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