Our Mission & Vision

We believe the Best Care
Happens at Home

At Nurse Next Door, our purpose is Making Lives Better. This is made possible by our incredible team of dedicated caregivers and nurses, living and breathing our core values and bringing them to life through the quality care they provide.

Our core values
Admire People
WOW Customer Experience
Find a Better Way
Passionate about Making a Difference
Our Story

Purpose and Values align

Amber Biesse and Matt Fitton’s journey began in 2016, when they moved to Vancouver to support their daughter's learning needs.  

While living there, they discovered Nurse Next Door - a purpose-driven brand that aligned perfectly with their values. It felt like serendipity; they had moved to Vancouver to change their daughter’s life, and found a business dedicated to changing the lives of others. They knew immediately they had to bring the bold pink brand home to Australia.

Launching in Melbourne in 2019, under Amber & Matt's leadership the brand has since grown to over 70 locations around Australia and employs over 3000 caregivers and nurses.

Introducing your Care Team

We're here to support you every step of the way. From your first call to the end of every visit, we ensure your care is safe, accessible, and customised to your unique needs and desires.

Care Designers

Our experienced Care Designers are Registered Nurses and will evaluate your loved one’s needs during the initial complimentary Caring Consult. By getting to know your needs, they can reassess services as health and care requirements change over time.

Caregivers & Nurses

We carefully select caregivers and nurses for their expertise and compassionate nature. For your peace of mind a rigorous screening and hiring process is followed. Our team are qualified, attentive and willing to go above and beyond.

24/7 Live Person Support

Our Care Services Support Team is available 24/7 so you can always speak to a live person. Whether that is to answer questions about your care, or to make a change to your schedule. The Care Services team monitors caregiver attendance and keeps you up to date with any changes.

Our Success Stories

Real People, Real Impact

What is Home Care?

A flexible solution offering a full comprehensive suite of services tailored to your specific needs. We assist with personal care, meal preparation, companionship and more, ensuring you have the support required to live in your own home, on your own terms.

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What is Nursing Care?

Clinical support delivered in your own home. We use qualified Registered and Enrolled Nurses to manage wounds, injections, and medication, providing hospital-level expertise to keep you safe and comfortable in your familiar environment.

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What is NDIS Care?

Specialised support for disability participants. We offer flexible services to build capacity and access the community, ensuring Self or Plan-Managed participants achieve their goals with full choice and control.

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What is Support At Home?

We are a government registered Support at Home aged care provider and can help you navigate the system to access this funding .  All care is overseen by a Registered Nurse who will design a flexible care plan for your unique needs - this ensures you have professional support.

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Join our Team of Compassionate Caregivers & Nurses

Ready to join the Nurse Next Door Team? Explore our careers site and learn about our people promise.

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Our Clients Love Us!

Delivering a WOW Customer Experience

5

The team from Nurse Next Door have been amazing in helping to support my husband Russell as we navigate through Russell's disability needs.. We can't fault their level of care, empathy and just honest to goodness kindness and understanding of his needs, frustrations and quest for improving quality of both our lives. Both Russell and I highly recommend this service.

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5

Greater in blacktown service and the respect they given you are hopefully and we have been just been with them 20 years now and there kind they help you so much 😊 ❤️ 💖 ans the special day they heart of Gold and they should be give everyday a day off and seal is the best she should be given ward for best supports ❤️ 💙 💖 😊 💗

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5

The team at Nurse Next Door Melbourne South East are an amazing team of professionals that support with kindness and professionalism. Revital, Heather and the team go above and beyond, and their motto of Our Talent is Caring is more than a motto it is how they provide support.

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5

Are you looking for friends and careers who go the extra mile without being requested to? Nurse next Door is such a family that will always adopt you in their family. I am a client of Nurse next Door; my name is David Barnwell I have used their service for 8 months now. I have been made welcome, appreciated, and adopted by each family member of Nurse Next Door who communicate and care for me. I love how extensive my individual care concerns are acted upon whether caring for me paid time or when careers are in their own time. As a diabetic I rely on medication and pen for injections each week. I in conversation communicated that supplier were not able to keep up with Diabetic suffers demands, next moment Belinda was phoning many chemists to see if they had supplies? Eventually a chemist one hour round trip from my location had one in stock. After leaving details Belinda prepared to drive to the chemist and pick up my diabetic pen, Belinda suggested I stay home relax she would return that shift before leaving for her home. Experiences are too many to share of encounters other careers and nurses and staff I have had with. Nurse Next Door are family, are you seeking such like people who care what more can be done to improve quality of life for everyone.

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5

Following my mother’s hospital admission, we were referred to Nurse Next Door by CaresGateway during a time of great uncertainty about her post-acute care and long-term support needs. From the very beginning, Shalini has gone above and beyond in every possible way. Not only has she provided exceptional nursing care, but she has also offered emotional support and genuine compassion to both my mother and our family. Shalini’s dedication has been instrumental in helping us navigate the complex aged care and community support systems — something we could not have done alone. Her professionalism, kindness, and tireless advocacy have made a profound difference in our lives. I cannot recommend Nurse Next Door — and especially Shalini — highly enough. We are deeply grateful for the outstanding care and guidance we've received. Lorraine, John and Family

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5

I can only recommend! Great service! Shalini was punctual, communicative, compassionate and knowledgeable. Exactly what I needed after my hospital recovery. Many thanks!

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5

Sara is a very dedicated and professional carer. She is punctual, knowledgeable and extremely pleasant. I could not recommend her more highly!

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5

In all my dealings with the coordinator and staff, they've all been so friendly and above professional. The care and attentiveness they provide for my mum is beyond my expectations. I'm deeply grateful..thank you.

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5

My wife was extremely unwell & we needed daily nursing & personal care for her, so we contacted Nurse Next Door. They have been exceptional. They responded immediately & within 24 hours had organised 2 hour daily care. Their staff are outstanding - professional, caring & kind. We would recommend them without hesitation. Colin Barrow

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5

Not sure who recommended Nurse Next Door could have been MCCS who was our package provider at the time. We’ve since changed to Trilogy and I self manage Peters Package. I now have respite for 22 hours per month and we have a wonderful male person who looks after my husband while I sew in 2 groups and the last respite on the third Friday of every month I shop or meet someone for a coffee! This service and the male carer have been amazing so caring with Peter nothing is a bother and it means I can relax and unwind away from my job as a carer.The company have been wonderful organising hours days etc . Trilogy have been excellent as well and I’m not doing anymore than I was doing with the previous provider which was costing me 25% more in Admin costs!! A big Thankyou to everyone concerned .🙏🤗👏🦋💐

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Frequently asked Questions

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Is Nurse Next Door registered for Support At Home?

Yes, Nurse Next Door is a government registered home care provider and can supply all your Support At Home care needs.

What does Nurse Next Door do?

Nurse Next Door provides reliable professional in-home care services to help you stay independent at home for longer. From companionship to nursing care, our team is available from a few hours a week, to round the clock 24/7 care. Whatever you need, we develop a care plan that centres around your unique needs.

Who is the CEO of Nurse Next Door?

Amber Biesse is the CEO of Nurse Next Door Australia. She is a compassionate leader and dedicated leader.

With a focus on Nurse Next Door's core values, Amber has grown the company to 70+ locations during her time.

What if I need to speak to someone after business hours?

Our Care Services Centre is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.

How much does Nurse Next Door cost?

Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists, we're open any time, 24/7.

We also offer a complimentary Caring Consult, during which one of our Care Designers, who is a Registered Nurse, will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.

You may also be eligible for Government Funding to help compensate with any finances.

Can I trial Nurse Next Door or do I have to sign a long-term contract?

You are not locked into a long-term contract as a Nurse Next Door client.

To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.

Are your home care services only for Aged Care?

No. We provide home care services to people of all ages. In addition to aged care, we provide home care services for disability support, post-operative care and more. 

Visit our services page to explore our full list of services.

Will I have the same Care Team all the time?

At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.

Does Nurse Next Door conduct a background check for Caregivers?

Yes, all Nurse Next Door Caregivers are carefully screened with police checks, vulnerable sector checks and reference checks. Prior to hiring we verify our Caregivers' credentials and experience. On an annual basis, we verify that every Nurse is registered and in good standing with The Australian Health Practitioner Regulation Agency (AHPRA).

Why should I use Nurse Next Door instead of hiring a private caregiver?

While private caregivers also offer personalised care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.

Bringing you Peace of Mind

Why Nurse Next Door?

Quality Home Care That’s Personal and Professional

Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.

Quality Home Care That’s Personal and Professional

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We Match You with Your Perfect Caregiver

We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.

We Match You with Your Perfect Caregiver

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Reliable Care with Our Attendance Monitoring System

Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.

Reliable Care with Our Attendance Monitoring System

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Qualified & Insured Caregivers You Can Trust

Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.

Qualified & Insured Caregivers You Can Trust

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We Aim to Provide You The Same Caregiver Everytime

We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.

We Aim to Provide You The Same Caregiver Everytime

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24/7 Live Calling Support

Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.

24/7 Live Calling Support

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Comprehensive Care at Every Age

Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.

Comprehensive Care at Every Age

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Book a complimentary caring consultation

Get back to living your life

Book a complimentary caring consultation

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