Our Mission & Vision

We believe the Best Care
Happens at Home

At Nurse Next Door, our purpose is Making Lives Better. This is made possible by our incredible team of dedicated caregivers and nurses, living and breathing our core values and bringing them to life through the quality care they provide.

Our core values
Admire People
WOW Customer Experience
Find a Better Way
Passionate about Making a Difference
Our Story

Purpose and Values align

Amber Biesse and Matt Fitton’s journey began in 2016, when they moved to Vancouver to support their daughter's learning needs.  

While living there, they discovered Nurse Next Door - a purpose-driven brand that aligned perfectly with their values. It felt like serendipity; they had moved to Vancouver to change their daughter’s life, and found a business dedicated to changing the lives of others. They knew immediately they had to bring the bold pink brand home to Australia.

Launching in Melbourne in 2019, under Amber & Matt's leadership the brand has since grown to over 70 locations around Australia and employs over 3000 caregivers and nurses.

Introducing your Care Team

We're here to support you every step of the way. From your first call to the end of every visit, we ensure your care is safe, accessible, and customised to your unique needs and desires.

Care Designers

Our experienced Care Designers are Registered Nurses and will evaluate your loved one’s needs during the initial complimentary Caring Consult. By getting to know your needs, they can reassess services as health and care requirements change over time.

Caregivers & Nurses

We carefully select caregivers and nurses for their expertise and compassionate nature. For your peace of mind a rigorous screening and hiring process is followed. Our team are qualified, attentive and willing to go above and beyond.

24/7 Live Person Support

Our Care Services Support Team is available 24/7 so you can always speak to a live person. Whether that is to answer questions about your care, or to make a change to your schedule. The Care Services team monitors caregiver attendance and keeps you up to date with any changes.

Our Success Stories

Real People, Real Impact

What is Home Care?

A flexible solution offering a full comprehensive suite of services tailored to your specific needs. We assist with personal care, meal preparation, companionship and more, ensuring you have the support required to live in your own home, on your own terms.

Button Text

What is Nursing Care?

Clinical support delivered in your own home. We use qualified Registered and Enrolled Nurses to manage wounds, injections, and medication, providing hospital-level expertise to keep you safe and comfortable in your familiar environment.

Button Text

What is NDIS Care?

Specialised support for disability participants. We offer flexible services to build capacity and access the community, ensuring Self or Plan-Managed participants achieve their goals with full choice and control.

Button Text

What is Support At Home?

We are a government registered Support at Home aged care provider and can help you navigate the system to access this funding .  All care is overseen by a Registered Nurse who will design a flexible care plan for your unique needs - this ensures you have professional support.

Button Text

Join our Team of Compassionate Caregivers & Nurses

Ready to join the Nurse Next Door Team? Explore our careers site and learn about our people promise.

Button Text
Our Clients Love Us!

Delivering a WOW Customer Experience

5

Nurse Next Door has been a game-changer for me. They help with personal care, social outings, and appointments, making my life so much easier and more enjoyable. Their carers, like Kathy, Shalini, Eugene, and Lily, are absolute legends. They’re professional, kind, and feel more like family than carers. Each brings unique skills and a special touch to their care, and I feel so lucky to have them on my team. I only wish I’d found this company sooner! Nurse Next Door also picks up on my mood when I am down asking me simple, thoughtful questions about how I’m doing or what’s been happening. They make appointments much more comfortable and relaxed, which I really appreciate. As an added bonus, their support gives my mum, who’s my aging carer, a much-needed break to recharge. My tip? Be open with your Nurse Next Door assignment person about what you need, and take time to meet different carers to find the right fit. Also, give them plenty of time to match you with the perfect carer. Share as much information as possible upfront—it really helps them provide the best care. And don’t forget to leave constructive feedback to help improve their service. All in all, Nurse Next Door is everything a person with a disability needs to live their best life, no matter the situation or place. Highly recommend.😁😁💜💜💜

Read More
5

How lucky are we? Anna has been looking after my Dad for a few months and he is very impressed ( he is hard to please) with the quality and professional care he receives. He really enjoys how caring Anna is with her lovely and friendly disposition. He feels safe when in her care whether showering at home or out shopping. As a family, we cannot recommend them highly enough.

Read More
5

The biggest reason for that rating is that I have finally found a service I can rely on with confidence to help my mum live a quality life at home. My mum lives alone and does not speak English. I want to find her a carer who not only speaks her language fluently, but also is sensitive to her cultural needs, professionally trained, and consistently available. This task has been proven to be very difficult and frustrating with the carer provider companies I used in the past, until I found Nurses Next Door Ryde. Michael from Nurses Next Door is kind hearted, hard working, and passionate about his work. He demonstrates his professionalism and his willingness to understand his clients' need from the first time we made contact. The carers Michael provides for mum have all the qualities I am looking for. When issues arise, Michael is approachable, always there to provide helpful advice and solutions, and quick in action. Mum for the first time felt secured and happy because of the consistency and quality the care Nurses Next Door provides. I am very impressed by and forever grateful for Michael and Nurses Next Door's service.

Read More
5

Thanks Nurse Next Door for sending us such a beautiful carer JAIDE , she gives her all, so kind,understanding, hard-working, feel so comfortable around her, she works her magic on both of us, trust her completely. awesome carers like her are so precious and few..both Glen and myself appreciate everything she does for us..

Read More
5

Great service to work alongside with. Communication and handover on each client is systematic and well organised. Great team!

Read More
5

Nurse Next Door responded promptly to our needs. They quickly established relationships with mum and attended to all her needs - in a professional and respectful manner I have no hesitation in recommending Nurse Next Door to anyone seeking Aged Care Services.

Read More
5

Our family has very recently engaged the services of Nurse Next Door to assist with providing some respite and personal care for my elderly father who has Parkinson's disease and Dementia. This introduction has enabled some time for my elderly mother to have a break from dad. Mum is very keen to keep at home as long as possible and the Nurse Next Door has services to accommodate this. From our initial contact with Daphnee through to carers providing services, our family is very happy.

Read More
5

Extremely reliable. Participant is very happy with support.

Read More
5

When my mother was rendered incapable after some mini-strokes, and before she could be moved into full-time care, we used the services of Nurse Next Door to provide 24 hour nursing at home. We were delighted with both the quality of care they provided, and in their organisation and administration. They claim to provide "peace of mind" and in my experience they did exactly that. I can whole-heartedly recommend them.

Read More
5

Nurse Next Door is a wonderful and much needed organization. Kristy and Rachel are both very easy to deal with and are quick to respond. A huge thank you and love especially to Sally, Mary, Amanda, Danni and Georgia who were always so caring and kind to me and to Spike and Missy. Thank you

Read More

Frequently asked Questions

Button Text

Is Nurse Next Door registered for Support At Home?

Yes, Nurse Next Door is a government registered home care provider and can supply all your Support At Home care needs.

What does Nurse Next Door do?

Nurse Next Door provides reliable professional in-home care services to help you stay independent at home for longer. From companionship to nursing care, our team is available from a few hours a week, to round the clock 24/7 care. Whatever you need, we develop a care plan that centres around your unique needs.

Who is the CEO of Nurse Next Door?

Amber Biesse is the CEO of Nurse Next Door Australia. She is a compassionate leader and dedicated leader.

With a focus on Nurse Next Door's core values, Amber has grown the company to 70+ locations during her time.

What if I need to speak to someone after business hours?

Our Care Services Centre is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.

How much does Nurse Next Door cost?

Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists, we're open any time, 24/7.

We also offer a complimentary Caring Consult, during which one of our Care Designers, who is a Registered Nurse, will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.

You may also be eligible for Government Funding to help compensate with any finances.

Can I trial Nurse Next Door or do I have to sign a long-term contract?

You are not locked into a long-term contract as a Nurse Next Door client.

To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.

Are your home care services only for Aged Care?

No. We provide home care services to people of all ages. In addition to aged care, we provide home care services for disability support, post-operative care and more. 

Visit our services page to explore our full list of services.

Will I have the same Care Team all the time?

At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.

Does Nurse Next Door conduct a background check for Caregivers?

Yes, all Nurse Next Door Caregivers are carefully screened with police checks, vulnerable sector checks and reference checks. Prior to hiring we verify our Caregivers' credentials and experience. On an annual basis, we verify that every Nurse is registered and in good standing with The Australian Health Practitioner Regulation Agency (AHPRA).

Why should I use Nurse Next Door instead of hiring a private caregiver?

While private caregivers also offer personalised care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.

Bringing you Peace of Mind

Why Nurse Next Door?

Quality Home Care That’s Personal and Professional

Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.

Quality Home Care That’s Personal and Professional

Button Text

We Match You with Your Perfect Caregiver

We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.

We Match You with Your Perfect Caregiver

Button Text

Reliable Care with Our Attendance Monitoring System

Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.

Reliable Care with Our Attendance Monitoring System

Button Text

Qualified & Insured Caregivers You Can Trust

Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.

Qualified & Insured Caregivers You Can Trust

Button Text

We Aim to Provide You The Same Caregiver Everytime

We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.

We Aim to Provide You The Same Caregiver Everytime

Button Text

24/7 Live Calling Support

Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.

24/7 Live Calling Support

Button Text

Comprehensive Care at Every Age

Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.

Comprehensive Care at Every Age

Button Text

Book a complimentary caring consultation

Get back to living your life

Book a complimentary caring consultation

Button Text