Delivering a WOW Customer Experience
I recently had the pleasure of utilizing Nurse Next Door Armidale, and I can't express how grateful I am for their exceptional support. From the initial consultation to the ongoing care provided, the experience has been outstanding. I highly recommend their services to anyone seeking reliable, professional and compassionate home care services. They have truly made a difference in our lives, and I am so thankful for their support. Sruthi and her team are amazing!
Shane Battistuzzi
Aman and her team has been very supportive and reliable. The team always go above and beyond for special needs and I will highly recommend Aman.
A K
Our family has very recently engaged the services of Nurse Next Door to assist with providing some respite and personal care for my elderly father who has Parkinson's disease and Dementia. This introduction has enabled some time for my elderly mother to have a break from dad. Mum is very keen to keep at home as long as possible and the Nurse Next Door has services to accommodate this. From our initial contact with Daphnee through to carers providing services, our family is very happy.
Janet Shepherd
Just like the name suggests they are like your neighbours next door. When you need a helping hand they will be there caring for you. I had the pleasure of meeting Shanna and Sheenal. Both of them are professionals and is pleasant dealing with them. I strongly recommend the company,
Dan
Nurse Next Door provided exceptional care for my mother. The staff/carers & nurses are client focused & consistent which suited my mum and I. Nothing was a bother, they were flexible & adaptable when needed & always available when on call. They were respectful, kind, caring & very supportive to the family unit. Thank you for your dedication in providing support that was tailored to the needs of mum.
Della Waters
A Massive Thanks to the Tim and Clinical Manager Danni for their support with an urgent nursing matter. The team at Nurse Next Door Home Care truly care - I would give 10 stars if I could!! Thanks Again!
Kate Miller
A really great team of highly qualified, professional and caring staff! They have assisted in making my situation easier to manage, supported me in the tasks I cannot do myself and provide an ear and comfort when things get tough, as some days obviously are better than others. I highly recommend Nurse Next Door if you require nursing or caring support from understanding, highly qualified and knowledgeable staff.
Wayne S
We were delighted with the service Michael arranged, and Momoko carried out, caring for my elderly uncle on a holiday trip by plane away from his nursing home. Momoko was wonderful, and my uncle thinks he has a new girlfirend! She carried out all the "hard" caring roles that I and my family are unable and unqualified to do, as well as becoming a good friend to him, and being able to get through his chronic deafness. He doesn't like showers, but Momo was able to gently persuade him to have one and enjoy it. She also dealt well with a difficult situation when the booked wheelchair taxi did not arrive at the airport to collect them when it shoud. Would highly recommend this service.
sue kenny
I can only recommend! Great service! Shalini was punctual, communicative, compassionate and knowledgeable. Exactly what I needed after my hospital recovery. Many thanks!
Niki Dulkai
I have been working for nurse next door for 4 months now, extremely great company.
Pilates And beauty studio
Real People, Real Impact
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Frequently asked Questions
Is Nurse Next Door registered for Support At Home?
Yes, Nurse Next Door is a government registered home care provider and can supply all your Support At Home care needs.
What does Nurse Next Door do?
Nurse Next Door provides reliable professional in-home care services to help you stay independent at home for longer. From companionship to nursing care, our team is available from a few hours a week, to round the clock 24/7 care. Whatever you need, we develop a care plan that centres around your unique needs.
Who is the CEO of Nurse Next Door?
Amber Biesse is the CEO of Nurse Next Door Australia. She is a compassionate leader and dedicated leader.
With a focus on Nurse Next Door's core values, Amber has grown the company to 70+ locations during her time.
What if I need to speak to someone after business hours?
Our Care Services Centre is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.
When should we consider 24-hour home care?
Use this list to help you decide if continuous monitoring is something you should consider:
- The person doesn’t sleep through the night (or gets up more than 2-3 times per night).
- The person has difficulty moving around and is at a high risk of falls.
- The person was recently (or is about to be) discharged from the hospital and needs constant monitoring.
- The person’s spouse or relative is exhausted from helping day and night.
If one or more of these statements is true, call us for a more thorough Caring Consult.
How much does Nurse Next Door cost?
Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists, we're open any time, 24/7.
We also offer a complimentary Caring Consult, during which one of our Care Designers, who is a Registered Nurse, will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.
You may also be eligible for Government Funding to help compensate with any finances.
Can I trial Nurse Next Door or do I have to sign a long-term contract?
You are not locked into a long-term contract as a Nurse Next Door client.
To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.
Are your home care services only for Aged Care?
No. We provide home care services to people of all ages. In addition to aged care, we provide home care services for disability support, post-operative care and more.
Visit our services page to explore our full list of services.
Will I have the same Care Team all the time?
At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.
Does Nurse Next Door conduct a background check for Caregivers?
Yes, all Nurse Next Door Caregivers are carefully screened with police checks, vulnerable sector checks and reference checks. Prior to hiring we verify our Caregivers' credentials and experience. On an annual basis, we verify that every Nurse is registered and in good standing with The Australian Health Practitioner Regulation Agency (AHPRA).
Why should I use Nurse Next Door instead of hiring a private caregiver?
While private caregivers also offer personalised care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.