Our Clients Love Us!

Delivering a WOW Customer Experience

5
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5

Nurse next door have been so easy to deal with from the first phone call when we were in desperate need and have continued to provide the same standard of care months on. The carer provided is the perfect match for my Dad and is always interested in listening to what dad has to say, she is so helpful and caring in all aspects. I can also say that about any temporary replacement carers that have been used as well. There were a few hiccups with our home care provided and Nurse next door dealt with all that as well. I would highly recommend NND to anyone needing care for the elderly loved ones.

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5

Seven months ago, my brother and our family engaged the Nurse Next Door Agency to assist with his personal care, home maintenance including cooking and cleaning and community access. We are very grateful for the outstanding service provided by the Agency. Particularly impressive is their consistently high standard of service from all employees, demonstrating excellent recruitment and training. The Agency has been prompt, reliable, caring and ready to step in at short notice. We have no hesitation in recommending them to anyone seeking similar care. Majella Rush & Bernadette Hoffman

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5

I am providing feedback on behalf of a NND client currently receiving services from Nurse Next Door Ballarat receiving chronic wound management. Michelle and her team have gone above and beyond for me, ensuring I feel comfortable prior to and during all procedures. I would like to thank Michelle and her team for providing an exceptional service. My wounds are improving each day thanks to Michelle and her skilled team. Noelene

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5

My family and I are incredibly grateful for the Nurse Next Door Adelaide South West team, who have been supporting my Dad with NDIS services. From the very beginning, the intake process was so well done, and the team matched Dad with the perfect carer. Whenever we have needed extra supports, their communication has been consistently prompt, friendly and genuinely caring. The level of care and compassion Dad receives from his team is outstanding. It’s such a comfort knowing we can trust Nurse Next Door Adelaide South West to look after him so well. We couldn't be more thankful for them!

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5

I've been with Nurse Next Door for some time now and they have been an amazing service for us, the staff are friendly understanding caring and helpful they are quick to respond to my calls no matter how big or small the a problem can be it's always great to have them to talk to when needed because they are genuinely kind and caring thank you for doing a great job with my son and upholding your values keep doing the great job your all doing.

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5

Knowledgeable and experienced staff, always reliable with great communication skills.

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5

Being at Nurse Next Door feels like joining a family. The flexibility and the strong communication allow for genuine connections with both clients and colleagues. Each day brings new stories and experiences that enrich my life. When a client's mood lifts and they smile as I leave, I know I have made it positive impact. It's a privilege to be part of such a meaningful moment, and it never feels like just a job. Caregiver Gippsland

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5

This team are fantastic. They are helping two of my elderly relatives with much needed social and practical support and they have proven time and again that they're reliable, knowledgeable, well organised, friendly and capable. Thank you for all of your support!

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5

Nurse Next Door stepped in to assist with urgent, in-home palliative care when our regular provider failed. They provided a responsive, compassionate and professional service that permitted my mother to die in her own bed, with loved ones around her as she wished. As a health professional myself, based on our experience, I fully recommend them.

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Our Success Stories

Real People, Real Impact

Frequently asked Questions

Is Nurse Next Door registered for Support At Home?

Yes, Nurse Next Door is a government registered home care provider and can supply all your Support At Home care needs.

What does Nurse Next Door do?

Nurse Next Door provides reliable professional in-home care services to help you stay independent at home for longer. From companionship to nursing care, our team is available from a few hours a week, to round the clock 24/7 care. Whatever you need, we develop a care plan that centres around your unique needs.

Who is the CEO of Nurse Next Door?

Amber Biesse is the CEO of Nurse Next Door Australia. She is a compassionate leader and dedicated leader.

With a focus on Nurse Next Door's core values, Amber has grown the company to 70+ locations during her time.

What if I need to speak to someone after business hours?

Our Care Services Centre is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.

When should we consider 24-hour home care?

Use this list to help you decide if continuous monitoring is something you should consider:

  • The person doesn’t sleep through the night (or gets up more than 2-3 times per night).
  • The person has difficulty moving around and is at a high risk of falls.
  • The person was recently (or is about to be) discharged from the hospital and needs constant monitoring.
  • The person’s spouse or relative is exhausted from helping day and night.

If one or more of these statements is true, call us for a more thorough Caring Consult.

How much does Nurse Next Door cost?

Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists, we're open any time, 24/7.

We also offer a complimentary Caring Consult, during which one of our Care Designers, who is a Registered Nurse, will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.

You may also be eligible for Government Funding to help compensate with any finances.

Can I trial Nurse Next Door or do I have to sign a long-term contract?

You are not locked into a long-term contract as a Nurse Next Door client.

To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.

Are your home care services only for Aged Care?

No. We provide home care services to people of all ages. In addition to aged care, we provide home care services for disability support, post-operative care and more. 

Visit our services page to explore our full list of services.

Will I have the same Care Team all the time?

At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.

Does Nurse Next Door conduct a background check for Caregivers?

Yes, all Nurse Next Door Caregivers are carefully screened with police checks, vulnerable sector checks and reference checks. Prior to hiring we verify our Caregivers' credentials and experience. On an annual basis, we verify that every Nurse is registered and in good standing with The Australian Health Practitioner Regulation Agency (AHPRA).

Why should I use Nurse Next Door instead of hiring a private caregiver?

While private caregivers also offer personalised care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.

Our Care Services Team is available 24/7

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