Delivering a WOW Customer Experience
Liz, Rhiannon and the rest of the team are more than fantastic. Nothing is too much trouble for them, and in a tough, emotional time they have gone way over and above to help. Their proactiveness coupled with their sincere caring, friendly and down to earth nature has given me peace of mind that we made the right decision in engaging them. Would have no hesitation in recommending them.
Rebecca Cosgrove
The services with Nurse Next Door are First class and very Professional at all time. They are very easy to talk to and are only happy to follow patient requirements and or other health workers.
WheelieBurgo
I changed to nurse next door as previous provider could not supply the same person or consistent time. Many times no one came. I was expecting that this would be the case for other providers . Not so with Nurse next door Tecoma. We now have a nurse driven service ( not all of them are) able to supply consistent carers at the same time each day. An RN came and did the initial assessment of the home and my friends needs. That did not happen previously, it was done over the phone. Not only that their RN’s have driven quality care, making suggestions that transformed our lives. I am an RN myself and l am so impressed with the service. I should have changed ages ago. I am no longer burnt out, feel totally supported and just want to shout out to the whole world, nurse next door is amazing . Thank you guys you saved me and my friend. So much appreciation going your way!!
pauline klemm
Exceptionally reliable, professional, punctual and always showing empathy and competence!
Valentina Salvadore
Highly recommend this service! Exceptional care, extremely convenient, professional in home nursing. Wendy was five stars ++ 🌟 🤩
Karalyn Keys
After a while in hospital I returned home and needed assistance doing everything and Agnes and her staff were more than helpful for up to 6hrs a day for the first 2 weeks and continued on decreasing the hours up till now. I am more than grateful for the service I have received and I would recommend Agnes to anyone needing care.
Shirley Dodds
This is a great company that cares about their clients. You can tell that Matt is very passionate about what he does and giving clients the best care.
Emmy Wyman
Nurse Next Door provides an excellent service to my adult daughter who has complex skin care needs.The nurse was kind , courteous and knowledgeable .Highly recommended.
Toni Heron
We have engaged the service of the Shoalhaven team for some months now for our mum and their level of care has been well delivered, thoughtful and client focused the whole way. Very happy with them managing her care.
Fiona Pollard
Nurse Next Door went above and beyond what is generally provided by home care agencies. The care staff are of high quality and receive very good supervision from management making NND a great choice for people with complex support needs.
Jane Adams
Real People, Real Impact
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Frequently asked Questions
Is Nurse Next Door registered for Support At Home?
Yes, Nurse Next Door is a government registered home care provider and can supply all your Support At Home care needs.
What does Nurse Next Door do?
Nurse Next Door provides reliable professional in-home care services to help you stay independent at home for longer. From companionship to nursing care, our team is available from a few hours a week, to round the clock 24/7 care. Whatever you need, we develop a care plan that centres around your unique needs.
Who is the CEO of Nurse Next Door?
Amber Biesse is the CEO of Nurse Next Door Australia. She is a compassionate leader and dedicated leader.
With a focus on Nurse Next Door's core values, Amber has grown the company to 70+ locations during her time.
What if I need to speak to someone after business hours?
Our Care Services Centre is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.
When should we consider 24-hour home care?
Use this list to help you decide if continuous monitoring is something you should consider:
- The person doesn’t sleep through the night (or gets up more than 2-3 times per night).
- The person has difficulty moving around and is at a high risk of falls.
- The person was recently (or is about to be) discharged from the hospital and needs constant monitoring.
- The person’s spouse or relative is exhausted from helping day and night.
If one or more of these statements is true, call us for a more thorough Caring Consult.
How much does Nurse Next Door cost?
Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists, we're open any time, 24/7.
We also offer a complimentary Caring Consult, during which one of our Care Designers, who is a Registered Nurse, will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.
You may also be eligible for Government Funding to help compensate with any finances.
Can I trial Nurse Next Door or do I have to sign a long-term contract?
You are not locked into a long-term contract as a Nurse Next Door client.
To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.
Are your home care services only for Aged Care?
No. We provide home care services to people of all ages. In addition to aged care, we provide home care services for disability support, post-operative care and more.
Visit our services page to explore our full list of services.
Will I have the same Care Team all the time?
At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.
Does Nurse Next Door conduct a background check for Caregivers?
Yes, all Nurse Next Door Caregivers are carefully screened with police checks, vulnerable sector checks and reference checks. Prior to hiring we verify our Caregivers' credentials and experience. On an annual basis, we verify that every Nurse is registered and in good standing with The Australian Health Practitioner Regulation Agency (AHPRA).
Why should I use Nurse Next Door instead of hiring a private caregiver?
While private caregivers also offer personalised care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.