Delivering a WOW Customer Experience
How can I ever thank your company enough. A last minute trip to Melbourne, Nurse next door came to our rescue and were able to accommodate for our son, at the last minute (my fault). I have never used an agency before for my son A seamless, caring and professional service. Nothing was ever too hard. From the initial phone call, through to the accounts, it was so easy and faultless. Our nurse was so caring and professional, she made my son happy and safe. Thank you!! Our trip would have been a nightmare without you.
Fred Finette
Nurse Next Door replied to my call straight away and within two weeks everything was set up. Without having to explain much, Claudio understood what we needed and why. Our Nurse Next Door carers are well-matched to Dad’s needs. They provide extra support for Mum by just being around and taking on of certain aspects of his care. The carers are warm hearted, patient and experienced. They have a strong emphasis on dignity and respect. This support has provided great reassurance and assistance to our family during this challenging time.
Rosanna Luca
I've been with Nurse Next Door for some time now and they have been an amazing service for us, the staff are friendly understanding caring and helpful they are quick to respond to my calls no matter how big or small the a problem can be it's always great to have them to talk to when needed because they are genuinely kind and caring thank you for doing a great job with my son and upholding your values keep doing the great job your all doing.
Naomi Barratt
The support and help provided by Nurse Next Door Home Care was invaluable. They were very flexible and helpful to make sure they met the needs of my husband who has a brain injury. They were always professional in their service delivery and provided a high quality of service in a reliable and consistent way.
Rose Powell
The team are absolutely amazing. We needed some support in a hurry and the team were able to have a customised support plan and schedule put in place incredibly quickly. The commnunication and engagement from Rhomee and team was next level, and never left us in doubt where things were at and allowed issues to be dealt with efficiently. Thank you!
Mark Jeffery
We came upon Nurse Next Door quite by accident .We needed a nurse for a few weeks whilst our girl was on leave & we were getting desperate to find someone .I saw their car with advertising & rang .Zieta was very professional , and quick to respond & we had a nurse very quickly . Our nurse was very professional , all treatment was correct & no problems at all . She was on time each time & keen to help us .Cant thank them enough . This is a great service for our community . Thank you so much Kerry & Darren
Kerry Gannell
Nurse next door has been and is only the place to be with. There staff are experienced and do there upmost to take it to the next level. They take that extra mile for you, they actually care about their purpose of making lives better. You could not fault there service's or ability to get the job done. Staff are experienced friendly and have a passion to provide a high quality of service to WOW you.
Judi Campbell
I cannot speak highly enough of the staff from Nurse Next Door . In dealing with my elderly Mum I have found the nurses to be professional and compassionate . Everything was explained clearly and all of my questions were answered . I have no problem in recommending Nurse Next Door .
Rusty Griswald
I cannot express enough gratitude for the outstanding care provided by Nurse Next Door for my Mum. From the very first interaction, the team demonstrated exceptional professionalism, compassion, and dedication. The carers were not only highly skilled and knowledgeable but also incredibly kind and empathetic. They treated my Mum with the utmost respect and dignity, always ensuring her comfort and well-being. Their personalized approach made a significant difference, tailoring care to meet her specific needs and preferences. Communication with the agency was always seamless. They were responsive, accommodating, and proactive in keeping me informed about my Mum's care and any necessary adjustments. This provided our family with great peace of mind, knowing that Mum was in safe and capable hands. Special thanks to Tim and Felicity for their unwavering patience, warmth, and support. They went above and beyond in their duties, creating a nurturing and positive environment for Mum. Their dedication truly made a difference during a challenging time. I highly recommend Nurse Next Door to anyone in need of exceptional care for their loved ones. Their commitment to excellence is truly commendable, and I am forever grateful for the compassionate care they provided to my Mum. Thank you, Nurse Next Door for your outstanding service! Lisa
Atkinson Family
Kenny Batavia
Real People, Real Impact
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Frequently asked Questions
Is Nurse Next Door registered for Support At Home?
Yes, Nurse Next Door is a government registered home care provider and can supply all your Support At Home care needs.
What does Nurse Next Door do?
Nurse Next Door provides reliable professional in-home care services to help you stay independent at home for longer. From companionship to nursing care, our team is available from a few hours a week, to round the clock 24/7 care. Whatever you need, we develop a care plan that centres around your unique needs.
Who is the CEO of Nurse Next Door?
Amber Biesse is the CEO of Nurse Next Door Australia. She is a compassionate leader and dedicated leader.
With a focus on Nurse Next Door's core values, Amber has grown the company to 70+ locations during her time.
What if I need to speak to someone after business hours?
Our Care Services Centre is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.
When should we consider 24-hour home care?
Use this list to help you decide if continuous monitoring is something you should consider:
- The person doesn’t sleep through the night (or gets up more than 2-3 times per night).
- The person has difficulty moving around and is at a high risk of falls.
- The person was recently (or is about to be) discharged from the hospital and needs constant monitoring.
- The person’s spouse or relative is exhausted from helping day and night.
If one or more of these statements is true, call us for a more thorough Caring Consult.
How much does Nurse Next Door cost?
Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists, we're open any time, 24/7.
We also offer a complimentary Caring Consult, during which one of our Care Designers, who is a Registered Nurse, will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.
You may also be eligible for Government Funding to help compensate with any finances.
Can I trial Nurse Next Door or do I have to sign a long-term contract?
You are not locked into a long-term contract as a Nurse Next Door client.
To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.
Are your home care services only for Aged Care?
No. We provide home care services to people of all ages. In addition to aged care, we provide home care services for disability support, post-operative care and more.
Visit our services page to explore our full list of services.
Will I have the same Care Team all the time?
At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.
Does Nurse Next Door conduct a background check for Caregivers?
Yes, all Nurse Next Door Caregivers are carefully screened with police checks, vulnerable sector checks and reference checks. Prior to hiring we verify our Caregivers' credentials and experience. On an annual basis, we verify that every Nurse is registered and in good standing with The Australian Health Practitioner Regulation Agency (AHPRA).
Why should I use Nurse Next Door instead of hiring a private caregiver?
While private caregivers also offer personalised care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.