Delivering a WOW Customer Experience
Nurse next door has been and is only the place to be with. There staff are experienced and do there upmost to take it to the next level. They take that extra mile for you, they actually care about their purpose of making lives better. You could not fault there service's or ability to get the job done. Staff are experienced friendly and have a passion to provide a high quality of service to WOW you.
Judi Campbell
very friendly staff and looks after patients at home . I'm very satisfied with their work .
neil
Great listening skills and good match of staff to client
Michael ter Haar
We engaged NND to help with our Mum as she gets older and everyone is very polite, willing to help and they asked what we wanted, rather than telling us what we needed. Everyone so far has been very nice.
Chris Dickinson
Nurse Next Door have a great care support team - they are genuinely caring, very supportive, friendly and professional. Thank you for the work you do
HEATHER KAPA
We have used Nurse Next Door for our wound care needs. We are currently having a great experience. They have expectional bedside manner, very respectful, caring and understanding to both my elderly father and us (family/ carers). Great communication both with client and staff. Unlike other service providers and medical professionals they explain things in a way dad can understand without superiority or industry terms. Shalini, Imrana and team go over and above. I highly recommend.
Gwen O'Brien
Very easy to get set up. They were extremely professional, responsive and flexible. The service was great and gave me huge peace of mind to get out and get some rest. I will definitely be using their services again.
Sam Chard
I am providing feedback on behalf of a NND client currently receiving services from Nurse Next Door Ballarat receiving chronic wound management. Michelle and her team have gone above and beyond for me, ensuring I feel comfortable prior to and during all procedures. I would like to thank Michelle and her team for providing an exceptional service. My wounds are improving each day thanks to Michelle and her skilled team. Noelene
Kymberly Rita Hartup
The care Nurse Saral provides to my mum is fantastic. She is so caring and our family really appreciates her
Donna Smith
Michael is really great at finding the right staff to help my husband recovery. He always listen to our feedbacks and work passionately with our needs. I won't hesitate to recommend their service to anyone.
Ivana Dewi
Real People, Real Impact
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Frequently asked Questions
Is Nurse Next Door registered for Support At Home?
Yes, Nurse Next Door is a government registered home care provider and can supply all your Support At Home care needs.
What does Nurse Next Door do?
Nurse Next Door provides reliable professional in-home care services to help you stay independent at home for longer. From companionship to nursing care, our team is available from a few hours a week, to round the clock 24/7 care. Whatever you need, we develop a care plan that centres around your unique needs.
Who is the CEO of Nurse Next Door?
Amber Biesse is the CEO of Nurse Next Door Australia. She is a compassionate leader and dedicated leader.
With a focus on Nurse Next Door's core values, Amber has grown the company to 70+ locations during her time.
What if I need to speak to someone after business hours?
Our Care Services Centre is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.
When should we consider 24-hour home care?
Use this list to help you decide if continuous monitoring is something you should consider:
- The person doesn’t sleep through the night (or gets up more than 2-3 times per night).
- The person has difficulty moving around and is at a high risk of falls.
- The person was recently (or is about to be) discharged from the hospital and needs constant monitoring.
- The person’s spouse or relative is exhausted from helping day and night.
If one or more of these statements is true, call us for a more thorough Caring Consult.
How much does Nurse Next Door cost?
Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists, we're open any time, 24/7.
We also offer a complimentary Caring Consult, during which one of our Care Designers, who is a Registered Nurse, will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.
You may also be eligible for Government Funding to help compensate with any finances.
Can I trial Nurse Next Door or do I have to sign a long-term contract?
You are not locked into a long-term contract as a Nurse Next Door client.
To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.
Are your home care services only for Aged Care?
No. We provide home care services to people of all ages. In addition to aged care, we provide home care services for disability support, post-operative care and more.
Visit our services page to explore our full list of services.
Will I have the same Care Team all the time?
At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.
Does Nurse Next Door conduct a background check for Caregivers?
Yes, all Nurse Next Door Caregivers are carefully screened with police checks, vulnerable sector checks and reference checks. Prior to hiring we verify our Caregivers' credentials and experience. On an annual basis, we verify that every Nurse is registered and in good standing with The Australian Health Practitioner Regulation Agency (AHPRA).
Why should I use Nurse Next Door instead of hiring a private caregiver?
While private caregivers also offer personalised care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.