Our Clients Love Us!

Delivering a WOW Customer Experience

5

After a while in hospital I returned home and needed assistance doing everything and Agnes and her staff were more than helpful for up to 6hrs a day for the first 2 weeks and continued on decreasing the hours up till now. I am more than grateful for the service I have received and I would recommend Agnes to anyone needing care.

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5

I recently had the pleasure of utilizing Nurse Next Door Armidale, and I can't express how grateful I am for their exceptional support. From the initial consultation to the ongoing care provided, the experience has been outstanding. I highly recommend their services to anyone seeking reliable, professional and compassionate home care services. They have truly made a difference in our lives, and I am so thankful for their support. Sruthi and her team are amazing!

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5

Nurse Next Door replied to my call straight away and within two weeks everything was set up. Without having to explain much, Claudio understood what we needed and why. Our Nurse Next Door carers are well-matched to Dad’s needs. They provide extra support for Mum by just being around and taking on of certain aspects of his care. The carers are warm hearted, patient and experienced. They have a strong emphasis on dignity and respect. This support has provided great reassurance and assistance to our family during this challenging time.

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5

Absolutely wonderful Nothing is too much trouble Andrew and his staff are caring supportive and professional A carer named Mercy is a ray of sunshine and a joy to have in our home. Thank you to all at Nurse next door.

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5

I had been amazed of how my life turned around, simply by the caring routine from all the assigned support workers the last 9 months. I am happy and proud to say my life is still transforming for the better and better!!! Having to go through the pitts and was at rock bottom, suffering from various mental and physical disabilities for years ( firstly undiagnosed) I found life hell to simply put. With the professionalism, caring, understanding of all the staff, from the management and each and every support workers had made tremendous progress and contributed positively into my life each and every encounter. I thank you from the bottom of my heart, Graham, Tesring, Rodney, Tula, Robin, Christine...Thank you Thank you. And of couse thank you to Ross, the head that making it all possible.

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5

After contacting many providers NND Canberra were the only one that were willing to provide the service and were still using the NDIS for nursing support. I was requiring a nurse to perform, support and trouble shoot a procedure for my son who has a disability in his home. The service was set up with ease. I have also found the communication between the agency and my son, and I has been excellent. My son is very happy with the support he is getting with the nurses (who have all been the same people) and we always receive the roster in advance. The nurses are trained well in the procedure and have always been respectful to my son. Very happy with NND Canberra.

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5

I couldn’t be more thankful for the assistance the Nurse Next Door team has provided for my parents. They have truly gone above and beyond and have done an amazing job caring for my parents in my absence. They are all friendly and approachable. They have also assisted my mother with day to day activities such as grocery shopping and organising appointments. They truly feel like part of the family.

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5

The nurses at Nurse Next Door are amazing. So caring and understanding re my needs. I am so happy with this service.

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5

Amazing service and care from Shalini and the team. They are so friendly, great communication and have amazing compassion and care with my son Ben. Without your support Ben's pressure wound would not be healing this quick. Thank you so much

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5

It should be 10 stars not five. The nurses are so kind and helpful to my husband Peter who was looking after me for 4 years. He could not go past this company Nurse Next Door, these nurses that come to the house are are incredible, caring people. You could not choose any better caring company of nurses.

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Our Success Stories

Real People, Real Impact

Frequently asked Questions

Is Nurse Next Door registered for Support At Home?

Yes, Nurse Next Door is a government registered home care provider and can supply all your Support At Home care needs.

What does Nurse Next Door do?

Nurse Next Door provides reliable professional in-home care services to help you stay independent at home for longer. From companionship to nursing care, our team is available from a few hours a week, to round the clock 24/7 care. Whatever you need, we develop a care plan that centres around your unique needs.

Who is the CEO of Nurse Next Door?

Amber Biesse is the CEO of Nurse Next Door Australia. She is a compassionate leader and dedicated leader.

With a focus on Nurse Next Door's core values, Amber has grown the company to 70+ locations during her time.

What if I need to speak to someone after business hours?

Our Care Services Centre is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.

When should we consider 24-hour home care?

Use this list to help you decide if continuous monitoring is something you should consider:

  • The person doesn’t sleep through the night (or gets up more than 2-3 times per night).
  • The person has difficulty moving around and is at a high risk of falls.
  • The person was recently (or is about to be) discharged from the hospital and needs constant monitoring.
  • The person’s spouse or relative is exhausted from helping day and night.

If one or more of these statements is true, call us for a more thorough Caring Consult.

How much does Nurse Next Door cost?

Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists, we're open any time, 24/7.

We also offer a complimentary Caring Consult, during which one of our Care Designers, who is a Registered Nurse, will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.

You may also be eligible for Government Funding to help compensate with any finances.

Can I trial Nurse Next Door or do I have to sign a long-term contract?

You are not locked into a long-term contract as a Nurse Next Door client.

To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.

Are your home care services only for Aged Care?

No. We provide home care services to people of all ages. In addition to aged care, we provide home care services for disability support, post-operative care and more. 

Visit our services page to explore our full list of services.

Will I have the same Care Team all the time?

At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.

Does Nurse Next Door conduct a background check for Caregivers?

Yes, all Nurse Next Door Caregivers are carefully screened with police checks, vulnerable sector checks and reference checks. Prior to hiring we verify our Caregivers' credentials and experience. On an annual basis, we verify that every Nurse is registered and in good standing with The Australian Health Practitioner Regulation Agency (AHPRA).

Why should I use Nurse Next Door instead of hiring a private caregiver?

While private caregivers also offer personalised care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.

Our Care Services Team is available 24/7

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