Delivering a WOW Customer Experience
Each carer that Nurse Next Door sent to support my mum was excellent. Professional, personable and a great cook! I felt she was safe in their care.
Jane Davies
We have been using nurse next door for my grandparents. The combination of general care and nursing trained staff ensures high quality care. Communication has been excellent. Danielle has been a pleasure to work with.
James Maino
Very good service. Caring staff.
Jan Francis
Our family has used NND Newcastle for the last 3 years - whilst Mum was at home for in-home care and then into her transition to nursing home care. The care has been fantastic, it has enabled Mum in so many ways to continue to enjoy life whilst her abilities decline. Staff are warm, professional, adept at managing new situations and communicate back any concerns promptly. They have been our salvation knowing Mum has extra attention in facility care. Highly recommend.
Pip O’Brien
Thanks Vanessa, you are very good at providing nursing services. I am very happy with you!
George Paouros
We have had wonderful service with Nurse Next Door with my dad. They have been keen to assist him in every way possible! Above and Beyond. Thank you,
Tracey Davis
This year my father found himself in the situation of needing care at home for wound management, but also general care needs around the home. Nurse Next Door were available immediately to fill these gaps, while remaining flexible with his reoccurring hospital presentations, they were always professional and caring. Communication was exceptional particularly in a very stressful time for us as a family. Have already recommended them, and send them a big thank you. My father has passed away now, but they made a stressful year that bit easier. Many thanks again
Rebecca Knight
Laura & her team have made such a wonderful impact on my life. I feel so supported & cared for with my support workers going above & beyond to make my life as stress free as possible. Thank you all ❤️
Caroline Hill-Murray
Fantastic services, support and care provider. Thank you!
lucette russell
After a while in hospital I returned home and needed assistance doing everything and Agnes and her staff were more than helpful for up to 6hrs a day for the first 2 weeks and continued on decreasing the hours up till now. I am more than grateful for the service I have received and I would recommend Agnes to anyone needing care.
Shirley Dodds
Real People, Real Impact
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Frequently asked Questions
Is Nurse Next Door registered for Support At Home?
Yes, Nurse Next Door is a government registered home care provider and can supply all your Support At Home care needs.
What does Nurse Next Door do?
Nurse Next Door provides reliable professional in-home care services to help you stay independent at home for longer. From companionship to nursing care, our team is available from a few hours a week, to round the clock 24/7 care. Whatever you need, we develop a care plan that centres around your unique needs.
Who is the CEO of Nurse Next Door?
Amber Biesse is the CEO of Nurse Next Door Australia. She is a compassionate leader and dedicated leader.
With a focus on Nurse Next Door's core values, Amber has grown the company to 70+ locations during her time.
What if I need to speak to someone after business hours?
Our Care Services Centre is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.
When should we consider 24-hour home care?
Use this list to help you decide if continuous monitoring is something you should consider:
- The person doesn’t sleep through the night (or gets up more than 2-3 times per night).
- The person has difficulty moving around and is at a high risk of falls.
- The person was recently (or is about to be) discharged from the hospital and needs constant monitoring.
- The person’s spouse or relative is exhausted from helping day and night.
If one or more of these statements is true, call us for a more thorough Caring Consult.
How much does Nurse Next Door cost?
Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists, we're open any time, 24/7.
We also offer a complimentary Caring Consult, during which one of our Care Designers, who is a Registered Nurse, will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.
You may also be eligible for Government Funding to help compensate with any finances.
Can I trial Nurse Next Door or do I have to sign a long-term contract?
You are not locked into a long-term contract as a Nurse Next Door client.
To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.
Are your home care services only for Aged Care?
No. We provide home care services to people of all ages. In addition to aged care, we provide home care services for disability support, post-operative care and more.
Visit our services page to explore our full list of services.
Will I have the same Care Team all the time?
At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.
Does Nurse Next Door conduct a background check for Caregivers?
Yes, all Nurse Next Door Caregivers are carefully screened with police checks, vulnerable sector checks and reference checks. Prior to hiring we verify our Caregivers' credentials and experience. On an annual basis, we verify that every Nurse is registered and in good standing with The Australian Health Practitioner Regulation Agency (AHPRA).
Why should I use Nurse Next Door instead of hiring a private caregiver?
While private caregivers also offer personalised care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.