Feedback and Complaints
Nurse Next Door values the feedback received from all clients, families and stakeholders of the business. We take all feedback and complaints seriously and will get in touch with you as soon as possible.
If you would like to make a complaint or provide feedback to us you can:
Contact our 24/7 Care Services Centre on 1300 600 247
or email us at makinglivesbetter@nursenextdoor.com.au
Additionally, every client that accesses our services is provided with a Welcome Pack which includes information on how to make a complaint directly to us, the NDIS Commission and the Aged Care Quality and Safety Commission.
Please be aware that we will only disclose the necessary investigation outcomes to the relevant person/s and will not disclose information to a third party unless directed by the law.
Please also note that we respect the wishes of anyone who would like to remain anonymous when providing feedback.
Why Nurse Next Door?
Quality Home Care That’s Personal and Professional
Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.
Quality Home Care That’s Personal and Professional
We Match You with Your Perfect Caregiver
We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.
We Match You with Your Perfect Caregiver
Reliable Care with Our Attendance Monitoring System
Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.
Reliable Care with Our Attendance Monitoring System
Qualified & Insured Caregivers You Can Trust
Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.
Qualified & Insured Caregivers You Can Trust
We Aim to Provide You The Same Caregiver Everytime
We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.
We Aim to Provide You The Same Caregiver Everytime
24/7 Live Calling Support
Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.
24/7 Live Calling Support
Comprehensive Care at Every Age
Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.
Comprehensive Care at Every Age
