Thank you for your enquiry. One of our Nurse Next Door team will be in touch soon. 💕

Oops! Something went wrong while submitting the form.

We are a Government Registered Support at Home Provider

Support At Home Video Series

At Nurse Next Door, we know that when things change it can sometimes be confusing, so our team is committed to helping you understand the new Support at Home program, and can explain in simple terms - what’s new, what stays the same, and how you can get the most out of your government funding.

Our video series contains short, easy to understand explanations of some of the key features of Support at Home, and is designed to help you make sense of the changes.

About Support at Home Videos

Our video series contains short, easy to understand explanations of some of the key features of Support at Home, and is designed to help you make sense of the changes. Please click on the play button to watch.

About the Support At Home Service List

About the Support At Home Rates

About Support At Home Funding Levels

About the Service List Clinical Category

About the Service List Everyday Living Category

What are the Funding Levels

What are the Short Term Funding Pathways

What is an Associated Provider

About the Service List Independence Category

About the transition from HCP to SAH

Client Consultation

Compare Hours of Care between HCP and SAH

What about Unspent Funds

What is a Grandfathered Participant

Why are the Billing Rates Higher

Frequently asked Questions

Is the Support at Home program the same as the Home Care Package program?

Starting 1st November 2025, the new Support at Home program will replace the current Home Care Packages (HCP). This program is designed to make it easier for older Australians to access the right care and support, including services, equipment, assistive products, and home modifications. The goal is to help people stay healthy, independent, and connected to their community. If you’re already receiving a Home Care Package, you’ll be automatically moved into an equivalent Support at Home package with no disruption to your care.

More information is available on the Support at Home page.

What’s changed with the Support at Home program?

The Support at Home program introduces a simpler and more flexible way to manage your care compared to the current Home Care Package system. Instead of one annual budget, you’ll receive quarterly funding that aligns with your support level. This makes it easier to plan and manage your care needs throughout the year, with funding divided into four payments.

Key improvements include:

8 levels of ongoing support plus multiple short-term pathways – A more personalised approach that ensures your funding reflects your individual care needs.
Upfront funding for Home Modifications and Assistive Technology – No need to set aside savings from your care budget for essential equipment or home upgrades.
Capped Care Management costs – A portion of your funding is set aside for support from a Care Designer or service coordinator, helping you navigate and manage your care plan.
Fair and transparent participant contributions – You’ll only contribute to the services you actually use. Contributions are charged at a set percentage of the service price, calculated per hour (or per unit of service). For example, if you receive two hours of personal care, your contribution will be based only on those two hours.

Your contribution rate will depend on:

The type of service you receive – Essential clinical care usually has a lower contribution rate compared to services like domestic help or gardening.‍
Your financial situation – Factors such as your Age Pension status, Commonwealth Seniors Health Card, and income/means are considered to ensure contributions are fair and affordable.

I receive a Home Care Package now, what happens when Support at Home starts?

If you’re already receiving a Home Care Package (HCP), are on the National Priority System, or were assessed as eligible before 12 September 2024, you won’t be disadvantaged under the new Support at Home program. Your financial contributions will stay the same, or may even be lower, than under the current HCP system. You’ll also continue to have access to residential aged care under the existing fee structure whenever you need it.

If you were assessed for a Home Care Package between 13 September 2024 and 30 June 2025, you’ll be considered a transitioned participant. This means you’ll receive a Support at Home package equal in value to your current HCP, with some contributions applying for non-clinical services.

What does "Grandfathered" mean to someone with an existing Home Care Package?

This term is being used by the government to refer to a person with an existing Home Care Package approved prior to September 12th, 2024 which will allow them to continue to receive the same benefits under the old Home Care Package rules.

This means your existing funding is protected and the Australian government guarantees that you will be no worse off under the Support At Home contribution arrangements.

What will happen to my unspent Home Care Package Funds?

When Support at Home begins, if you have accrued any unspent Home Care Package funds, these will transition across with you.

What is a Co-Contribution under Support at Home?

A co-contribution is the amount you may need to pay towards the cost of your care services under the Support at Home program. Instead of covering the full price of services, the government subsidises most of the cost and you contribute a smaller share.

Key points to know:

You only pay for the services you actually receive. For example, if you have two hours of personal care in a week, your co-contribution will be calculated just on those two hours.
Rates vary depending on the service type. Essential clinical services (like nursing) usually have lower or no co-contributions, while everyday services (like cleaning or gardening) may have higher rates.
Your financial situation matters. Factors such as your Age Pension status, Commonwealth Seniors Health Card, and means testing help determine what percentage you pay.

Fair and capped. Co-contributions are designed so that no one is left unable to access care, there are hardship provisions if you can’t afford to pay.

How do I apply for the Support at Home program?

Applying for Support at Home is simple and starts with an assessment through My Aged Care, the Australian Government’s aged care gateway.

Step 1: Contact My Aged Care

Call 1800 200 422 or visit the My Aged Care Website.
You’ll be asked a few questions about your health, daily activities, and living situation.

Step 2: Get an assessment

A trained assessor (from the Aged Care Assessment Team or Regional Assessment Service) will meet you at home or over the phone.
They’ll determine your eligibility and support level for the Support at Home program.

Step 3: Receive your approval and budget

Once approved, you’ll be given a Support at Home classification level that outlines your quarterly budget and the types of services you can access.

Step 4: Choose your provider

You can then select a government registered home care provider, like Nurse Next Door, to deliver the services and supports that best fit your needs.

At Nurse Next Door, our Care Designers, who are experienced Registered Nurses, will create your personalised care plan, match you with the right caregivers, and adjust services as your needs change.
This ensures you receive safe, flexible, and high-quality care while making the most of your Support at Home budget.

What is the Estimated Wait Time for being assigned to the Support at Home program?

Wait times for Support at Home depend on your assessment outcome, priority level, and availability of funding.

After you complete a My Aged Care assessment, you’ll be placed on the National Priority System (the same system currently used for Home Care Packages).
Your wait time will be based on the urgency of your needs — people with higher care needs are assigned packages sooner.
The government aims to make the new system fairer and more transparent, with clearer timelines and quarterly budget releases.

What to expect:

If your needs are urgent, you may be offered interim or short-term services while waiting for your full Support at Home package.
Current Home Care Package recipients will transition directly into Support at Home from November 2025, with no gap in services.

While exact wait times can vary by region and demand, Nurse Next Door can support you in the meantime with private care services if you’d like help before your government-funded package begins.

What Services can I get under the Support At Home program?

The Support at Home program is designed to make it easier for older Australians to access the right mix of services to stay safe, independent, and connected at home. Services are grouped into three main categories:

Clinical Care
Support provided by health professionals to manage medical and nursing needs, such as:

Nursing services (e.g. wound care, medication management)
Allied health therapies (e.g. physiotherapy, podiatry, speech therapy)
Continence care and other specialised clinical support

Independence Support
Services that help you stay active, safe, and confident in your daily life, including:

Personal care (showering, grooming, dressing)
Assistance with mobility and transfers
Help with managing medications
Meal preparation and nutrition support

Everyday Living Support
Practical assistance with household and social activities to keep you comfortable and connected, such as:

Cleaning, laundry, and light gardening
Shopping and errands
Transport to appointments or social outings
Companionship and community engagement

In addition to these three categories, the program also provides separate funding for Assistive Technology and Home Modifications (AT-HM). This can include mobility aids, equipment, or home changes like grab rails or ramps to make living at home easier and safer.

How do I Switch my Support at Home Provider to Nurse Next Door?

If you or your loved one is unhappy with the quality of home care or the current provider, you can request a change of providers through My Aged Care at any time, and your current provider must support you in the move.

You will need to

Check your Home Care Agreement that you have with your current provider so you know about any conditions such as notice periods that may apply.
Write to your existing provider and tell them you want to move your Support at Home services to Nurse Next Door
Ask your current provider to confirm in writing the last date that they will be providing care - this will be known as your cessation date.
Call My Aged Care on 1800 200 422 to tell them you are switching your Support at Home services to a new provider and ask for your new unique referral code. While the full details are still being finalised, it is expected that the referral-code system will continue to operate under the new Support at Home program, as it does now for Home Care Packages.
Give this unique referral code to Nurse Next Door so that we can access your My Aged Care records and register as your new care provider.
Any unspent funds from your package will be transferred to Nurse Next Door.
Nurse Next Door will create a new care plan and client service agreement with you.

What if my care needs increase and I need more support?

If your health or circumstances change, you can request a reassessment through My Aged Care. An assessor will review your situation and determine whether you need a higher level of support under the new Support at Home program.

If you currently have a Home Care Package (HCP), you’ll continue to receive the right level of care as you transition into Support at Home.
Under the new system, there are 8 levels of ongoing support, making it easier to match funding to your specific needs.
Your care plan will be updated, and your Care Designer at Nurse Next Door, a clinically trained Registered Nurse, will help adjust your services so they continue to meet your goals and lifestyle.

Tip: You don’t need to wait for the annual review. If you notice changes in your health or independence, it’s best to request a reassessment early so your support can increase as soon as possible.

Is Nurse Next Door registered for Support At Home?

Yes, Nurse Next Door is a government registered home care provider and can supply all your Support At Home care needs.

Our Success Stories

Real People, Real Impact

‍

Our Clients Love Us!

Delivering a WOW Customer Experience

Google Reviews Google Reviews

A very caring, group of people. I would recommend Nurse Next Door Home Care Services to anyone that requires support and health care all in one.

Jonathon Feltham

Very positive experience setting up a new in-home support team for new client. Friendly reliable staff who have been quick to develop a rapport.

Verity Newnham

We've found Nurse Nextdoor to be a reliable service for our family member with a disability. Their communication is great and they are nice people that come out to our home. We are very happy with the service they provide.

Christopher Godwin

Tailored supports delivered with empathy and humour. The Ballarat Nurse Next Door team are highly skilled and always go above and beyond.

Sara Sansom

So happy to have found Nurse Next Door. They have been caring for my husband in our home since he had major heart surgery. I have found the process of hiring their staff easy and fast. The staff chosen for us were all excellent, and went above and beyond giving excellent care to Geoff. Thank you Nurse Next Door. I highly recommend this company.

Dee Gibson

The team are absolutely amazing. We needed some support in a hurry and the team were able to have a customised support plan and schedule put in place incredibly quickly. The commnunication and engagement from Rhomee and team was next level, and never left us in doubt where things were at and allowed issues to be dealt with efficiently. Thank you!

Mark Jeffery

In all my dealings with the coordinator and staff, they've all been so friendly and above professional. The care and attentiveness they provide for my mum is beyond my expectations. I'm deeply grateful..thank you.

Lefki Georgiou

Great listening skills and good match of staff to client

Michael ter Haar

I have been using the services of NND after less than satisfactory service from previous providers and found them to be highly efficient, incredibly compassionate and caring as well as extremely organised and communicative. The business model is well structured and process driven with your needs as the recipient of their services feeling well informed and prioritised every step of the way.. I cannot recommend them highly enough. If only every health care provider was this good.

Natalie Flanagan

This company has very caring and compassionate staff who you can tell love what they do. Hand on heart they are loyal kind and obviously enjoy their work and care very much for their clients

HEATHER KAPA

Nurse Next Door Sunshine Coast has a fantastic team of knowledgeable and caring staff who consistently put their clients first. As a support coordinator who has worked with them, I can say that they are a pleasure to work with. Their dedication to providing exceptional service is evident in everything they do. I highly recommend Nurse Next Door Sunshine Coast to anyone looking for compassionate and trustworthy care for themselves or their loved ones.

Kieren Trask

NND have provided a valuable care option for my mum in her home. With NND as a part of our regular care team, I feel confident there is also back up with experienced carers when we need it.

Anne T

Nurse Next Door is a wonderful and much needed organization. Kristy and Rachel are both very easy to deal with and are quick to respond. A huge thank you and love especially to Sally, Mary, Amanda, Danni and Georgia who were always so caring and kind to me and to Spike and Missy. Thank you

Maria C

We have been using Nurse Next Door for 2 years now and i don't know what we would do without them, the nurses are amazing and always go above and beyond to make sure my husband has the best treatments possible for his condition and a big shout out to Nicole for always being so supportive of us and always being so helpful.

Kylie Demmer

Have found Nurse Anna open to discuss and alleviate any patient concerns is friendly and caring

Sharon Breen

“Nurse Next Door” the name says it all, I was amazed by the efficiency and prompt service of their clinical nurse who administered one of my elderly clients' pressure sore within 24 hours of a phone call. She was not only dedicated to her work, but also kind at heart and empathetic. The nurse provided additional care and attention by taking time to purchase medicated bandage upon assessment of the pressure sore. The nurse also patiently directed their family members to wound dress their mother themselves. I would highly recommend any health care service providers to use “Nurse Next Door” for effective treatment and patient satisfaction.

Michael Luu

Nurse Next Door went above and beyond what is generally provided by home care agencies. The care staff are of high quality and receive very good supervision from management making NND a great choice for people with complex support needs.

Jane Adams

We have had an exceptionally positive experience with Nurse Next Door and cannot speak highly enough of the care provided to our daughter. Brendan, Erica, and the entire team consistently deliver a high standard of care, with genuine attention to every aspect of our daughter’s needs. The carers are professional, compassionate, and respectful, and they integrate seamlessly into our family home in a way that makes everyone feel supported and at ease. Communication has been outstanding. Brendan and Erica are efficient, approachable, and always just a message away if we have questions or need guidance. The staffing team is equally impressive — prompt, flexible, and incredibly accommodating. Even when changes are required at short notice, they always ensure care is covered, which has been invaluable for our family. We are deeply grateful for the ongoing support, reliability, and kindness shown to our daughter and to us as a family. The level of service and care provided has made a meaningful difference in our lives, and we cannot thank the team enough.

Tamara Briant

Nurses Next Door has always treated me with dignity and respect and at my most vulnerable moments they continue to make me feel respected. I cannot recommend them high enough.

Thomas Roberts

Highly recommended! Very caring with open communication and thorough in their processes! Thank you

Anthony Farso

Meeting Michael and his team has been a game changer. They really listen to what you want and pair you up with great support workers. Feel safe and respected when they are in my home.

Joanne Williams

Michael is a very helpful and kind person

Michelle Reynolds

I get a nursing service from Nurse next Door Blacktown for my catheter change , the nurses are very professional , they do provide education for my carers as well during their visit. Saral and her team are supportive, respond. in time very happy with the service.

simon bridge

We have been supported by Nurse Next Door for over two years now, and I truly don’t have enough words to express how grateful we are for the care they have given our son. Each and every support worker has shown such genuine kindness, professionalism, and compassion. They have not only supported him with his evening medications, but have taken a real interest in who he is as a person — encouraging his interests, like his artwork, and making him feel seen, valued, and understood. As a parent, there is nothing more important than knowing your child feels safe, supported, and cared for — and this team has given us that peace of mind every single day. The warmth and respect they show goes far beyond what is expected, and it truly means the world to our family. We also deeply appreciate the clear weekly rosters, which bring consistency and reassurance to our routine. We are incredibly thankful for the beautiful care and connection they bring into our home, and would wholeheartedly recommend Nurse Next Door to any family looking for truly compassionate support.

Olga Blake McKenzie

Nurse Next Door are amazing!!! I feel so happy to have my mother cared for so well by the lovely carers that care for her. The house is always left so clean and tidy and the level of care is second to none. Angela in particular has been very kind and caring with my mum and the stress has been taken off me, her only daughter, as I know she is in great hands. Sarah also does an amazing job managing everything. I couldn't recommend them enough. 💖🙏👌💕

Michelle Hindley

We have worked closely with the team at Nurse Next Door in Maitland and have always found their communication, responsiveness, and commitment to timely care to be excellent. The staff are consistently professional, approachable, and open to feedback and education. It is a pleasure to collaborate with a team that values quality nursing care and ongoing professional development.

Fabia Fiveash

Nurse Next Door has been a game-changer for me. They help with personal care, social outings, and appointments, making my life so much easier and more enjoyable. Their carers, like Kathy, Shalini, Eugene, and Lily, are absolute legends. They’re professional, kind, and feel more like family than carers. Each brings unique skills and a special touch to their care, and I feel so lucky to have them on my team. I only wish I’d found this company sooner! Nurse Next Door also picks up on my mood when I am down asking me simple, thoughtful questions about how I’m doing or what’s been happening. They make appointments much more comfortable and relaxed, which I really appreciate. As an added bonus, their support gives my mum, who’s my aging carer, a much-needed break to recharge. My tip? Be open with your Nurse Next Door assignment person about what you need, and take time to meet different carers to find the right fit. Also, give them plenty of time to match you with the perfect carer. Share as much information as possible upfront—it really helps them provide the best care. And don’t forget to leave constructive feedback to help improve their service. All in all, Nurse Next Door is everything a person with a disability needs to live their best life, no matter the situation or place. Highly recommend.😁😁💜💜💜

Storm Robbins

Nurse Next Door have lovely staff that are very helpful and reliable. The always go the further mile to ensure I am cared for.

citrine citrine

I am very happy with the professionalism shown to me and mine, and also the personal touch , which makes for happy relationships. I wholeheartedly recommend Nurse Next Door to be a provider for Aged Care.

Theresa “Terri” O'Day

I recently had the pleasure of utilizing Nurse Next Door Armidale, and I can't express how grateful I am for their exceptional support. From the initial consultation to the ongoing care provided, the experience has been outstanding. I highly recommend their services to anyone seeking reliable, professional and compassionate home care services. They have truly made a difference in our lives, and I am so thankful for their support. Sruthi and her team are amazing!

Shane Battistuzzi

We have recently engaged Nurse Next Door, I really liked the approach Lauren had when meeting my Mum. The focus was on finding out what she has stopped doing and would like to start again, rather than being all about the medical side of things. Both Tim and Lauren spent a lot of time talking to me about Nurse Next Door before we made a time to meet. I really appreciated the information they provided and the obvious care they both had with helping my Mum and also me.

A Flowers

Nurse Next Door stepped in to assist with urgent, in-home palliative care when our regular provider failed. They provided a responsive, compassionate and professional service that permitted my mother to die in her own bed, with loved ones around her as she wished. As a health professional myself, based on our experience, I fully recommend them.

Andrew Crane

We have been very impressed of the wonderful service and genuine care and support given to our elderly mother by Care Nurses, Shae and Vanessa from Nurse Next Door. I would highly recommend this Service to anyone in need of nursing care, who are professional and compassionate. Keep up the great work!

Maria D

"The nurse that attended was excellent. He made my aunt feel safe and was gentle and with her. He reassured my mum about my aunt's legs and provided additional information to further support my aunt's recovery which was helpful."

Kelly Glen

Nurse Next Door has been amazing for my son’s post surgery care. They have been professional and efficient and helped me immensely with wound care and advice. Highly recommend!

Anna Lloyd

Nurse Next Door have been friendly, efficient and adaptable. They have been very considerate of a very busy schedule.

Debbie Browne

Jodie has been very responsive and prompt with her email communication. She has also done an excellent job arranging for nurses to visit the client on time.

Melissa Connor

They are great team from careers and the nurses and the administrators

David Orr

Sina from Nurse Next Door has been so amazing with my son Tom. He has gone above and beyond to support him being independent and has helped so much. Sina copes with very difficult situations and moves things in a positive direction. He is peaceful and calm. He is highly intelligent and understands complex problems. He is highly professional and I am so grateful to him for all the work he does and for helping Tom and I communicate better. Tom gets along with him really well. He is an absolute god send. Thank you Nurse Next Door. Fiona and Beth have really been so caring and understanding. They are good at thinking up solutions. Our experience with Nurse Next Door is all positives.

Geri McLeod

We are so pleased with the quality and professionalism of the team at Nurse Next Door in Cairns. Zoe has been fantastic to deal with and her kindness towards my Grandmother has been amazing. Thank you so much! I recommend Zoe and her team for your home care requirements.

Kirsten Lemon

The wonderful team at Nurse Next Door Cairns have been caring for a family member for four months now, and we have had the pleasure of meeting and working with the entire team. Each Nurse is outstanding in their own way, but all of them are extremely professional, 100% competent, kind and caring. The staff At Nurse Next Door Cairns, go out of their way to make their patients feel comfortable, valued, and above all, respected. If you are looking for Nursing care in the community, we couldn’t recommend Nurse Next Door more highly.

sally bailey

We engaged Nurse Next Door to check on our 90 year old Dad on a weekly basis after health complications and surgery. They have been exceptional. The care has been fantastic and their communication to us kids on how our father is has been priceless as we live over an hour away from his retirement village. I highly recommend their services.

Mardi Lucas

The experience with the company nurse next door was amazing so caring and friendly with gold star service would highly recommend so happy thank you so much

Maria Mega

Magda and all the carers at Nurse Next Door have been fantastic! Their communication has been great, they are reliable and most of all they understand how to best support our family.

Meaghan Mayne

I have been with NND for a few years now. So accommodating, professional, caring and friendly. I have dealt with others and they are the most organized.

Julie Prior

Rev and the team, I’m not even sure how to put into words how helpful they were through what was a very hard time. My family were in crisis and I needed to organise 24/7 supervision in a matter of a few days. Rev gave me peace of mind and become a supportive partner in this journey and I am completely grateful. The nurse that came was kind and caring and exactly what we needed during this tough time. Thank you!

Natalie

Not sure who recommended Nurse Next Door could have been MCCS who was our package provider at the time. We’ve since changed to Trilogy and I self manage Peters Package. I now have respite for 22 hours per month and we have a wonderful male person who looks after my husband while I sew in 2 groups and the last respite on the third Friday of every month I shop or meet someone for a coffee! This service and the male carer have been amazing so caring with Peter nothing is a bother and it means I can relax and unwind away from my job as a carer.The company have been wonderful organising hours days etc . Trilogy have been excellent as well and I’m not doing anymore than I was doing with the previous provider which was costing me 25% more in Admin costs!! A big Thankyou to everyone concerned .🙏🤗👏🦋💐

Margaret Lewis

Nurse Next Door is a respectful and well organised service provider. They prioritise and provide a quality service to their participants. Staff are well trained and supported.

Kehinde Marius

Caregivers are always punctual and polite. Care designers and caregivers are always happy to chat. Nurse next door provide excellent communication. I would highly recommend the nurse next door team.

darryl pool

I have found Nurse Next Door (NND) very professional yet friendly to deal with. The support staff whom assist me in my daily tasks are wonderful and I have built some amazing relationships with them. Many of the support staff go above and beyond there tasks making each outing memorable and enjoyable. I am privileged to call many within NND close friends rather than staff or support as they are truly invested in their roles to look after, care and encourage clients. I would insist that anyone looking or needing support go with NND as I have never regretted my decision to do so over a year ago. I am not just a client, a number, or another file. I am apart of this wonderful Pink family