We Believe the Best Care
Happens at Home
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We're Local
- Barwon Heads
- Ocean Grove
- Portarlington
- Queenscliff
- St Leonards
- Armstrong Creek
- Mt Duneed
- Leopold
- Jan Juc
- Bellbrae
- Winchelsea
- Lorne
- Aireys Inlet
- Fairhaven
- Moggs Creek & Deans Marsh
Owned and operated by Felicity and Murray Thomlinson, the team at Nurse Next Door Bellarine Surf Coast proudly serves the region from Portarlington to Lorne, including the Bellarine Peninsula townships of Ocean Grove, Barwon Heads, Queenscliff, Drysdale, and Curlewis, along with St Leonards, Indented Head, and Point Lonsdale and everything in between.
Felicity’s professional path began with a strong clinical background at major hospitals like The Alfred and St Vincent’s in Melbourne and home care in the UK. While she has since developed leadership and multi-disciplinary skills in a range of industries, caring for people remains her passion. Together with Murray’s commercial experience and deep family connections to the region, they are focused on building a local home care service families can truly rely on.
By taking care of the clinical details - whether that’s specialized nursing for wound management or support following a hospital discharge, to long-term support for medical conditions including cancer care, diabetes care or cardiac conditions - we help you get back to the things you actually enjoy, like a walk by the pier or a stroll along the bay. At Nurse Next Door, our mission is Making Lives Better®, and we promise to do whatever it takes to ensure your family has true peace of mind. We can be contacted 24/7.
Felicity and Murray also know firsthand that for those seeking Aged Care, Palliative Care, or NDIS funding, the process can be a minefield, and they genuinely understand the stress this puts on a family. We are here to take that weight off your shoulders, helping you understand how to handle the complexities of the system so your loved ones can remain happy and safe at home and connected to the Bellarine community.
Delivering a WOW Customer Experience
When my mother was rendered incapable after some mini-strokes, and before she could be moved into full-time care, we used the services of Nurse Next Door to provide 24 hour nursing at home. We were delighted with both the quality of care they provided, and in their organisation and administration. They claim to provide "peace of mind" and in my experience they did exactly that. I can whole-heartedly recommend them.
Alasdair
"I have been using the services of Nurse Next Door for my mother for over 2 years now.
Mum's weekly carers are so professional and friendly and very bright company for Mum. NND are always flexible and responsive and it puts my mind at ease knowing that Mum's care is top notch and that she is happy in their company.
Mum made a decision to stay at home and not move to retirement care. Nurse Next Door has allowed Mum's wishes to be a reality, supporting not only Mum, but we as Mum's family also.
I highly recommend Nurse Next Door in Canberra!"
Alison
Nurse Next Door stepped in to assist with urgent, in-home palliative care when our regular provider failed. They provided a responsive, compassionate and professional service that permitted my mother to die in her own bed, with loved ones around her as she wished. As a health professional myself, based on our experience, I fully recommend them.
Andrew
We are so thankful, for the people involved with the nurse next door home service. Given the stresses involved with sick family member, the company has provided a service that is professional, prompt and empathetic to our needs. The daily visit by the carer has been a game changer in the care of our family member and provides a sense of relief knowing we have this incredible support during this tough time in our lives. Thankyou to all involved in this great home care service.
Knott
"I had been amazed of how my life turned around, simply by the caring routine from all the assigned support workers the last 9 months. I am happy and proud to say my life is still transforming for the better and better!!! Having to go through the pitts and was at rock bottom, suffering from various mental and physical disabilities for years ( firstly undiagnosed) I found life hell to simply put.
With the professionalism, caring, understanding of all the staff, from the management and each and every support workers had made tremendous progress and contributed positively into my life each and every encounter. I thank you from the bottom of my heart, Graham, Tesring, Rodney, Tula, Robin, Christine...Thank you Thank you. And of couse thank you to Ross, the head that making it all possible."
Angel
Why Nurse Next Door?
Quality Home Care That’s Personal and Professional
Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.
Quality Home Care That’s Personal and Professional
We Match You with Your Perfect Caregiver
We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.
We Match You with Your Perfect Caregiver
Reliable Care with Our Attendance Monitoring System
Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.
Reliable Care with Our Attendance Monitoring System
Qualified & Insured Caregivers You Can Trust
Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.
Qualified & Insured Caregivers You Can Trust
We Aim to Provide You The Same Caregiver Everytime
We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.
We Aim to Provide You The Same Caregiver Everytime
24/7 Live Calling Support
Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.
24/7 Live Calling Support
Comprehensive Care at Every Age
Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.
Comprehensive Care at Every Age
Book a complimentary caring consultation
We Make Getting Care Simple
Instant Connection
Your call is answered by a live person at any time, day or night. We are available 24/7, 365 days of the year. We listen to your needs, whether that’s for Support At Home, Home Care, NDIS Disability Support or Nursing Care.
Getting to Know You
A Care Designer meets with you to assess your needs and preferences before creating a Care Plan tailor-made for you. We match you with the perfect caregiver with the right skills, a kind heart and a personality you’ll love.
First Visit
We aim to send the same Caregiver every visit so you can grow your relationship with your perfect match Caregiver from day one. Our team stays in touch, monitoring care and making tweaks as needed throughout your care journey.
Frequently asked Questions
Is Nurse Next Door registered for Support At Home?
Yes, Nurse Next Door is a government registered home care provider and can supply all your Support At Home care needs.
What if I need to speak to someone after business hours?
Our Care Services Centre is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.
When should we consider 24-hour home care?
Use this list to help you decide if continuous monitoring is something you should consider:
- The person doesn’t sleep through the night (or gets up more than 2-3 times per night).
- The person has difficulty moving around and is at a high risk of falls.
- The person was recently (or is about to be) discharged from the hospital and needs constant monitoring.
- The person’s spouse or relative is exhausted from helping day and night.
If one or more of these statements is true, call us for a more thorough Caring Consult.
How much does Nurse Next Door cost?
Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists, we're open any time, 24/7.
We also offer a complimentary Caring Consult, during which one of our Care Designers, who is a Registered Nurse, will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.
You may also be eligible for Government Funding to help compensate with any finances.
Can I trial Nurse Next Door or do I have to sign a long-term contract?
You are not locked into a long-term contract as a Nurse Next Door client.
To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.
Are your home care services only for Aged Care?
No. We provide home care services to people of all ages. In addition to aged care, we provide home care services for disability support, post-operative care and more.
Visit our services page to explore our full list of services.
Will I have the same Care Team all the time?
At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.
Does Nurse Next Door conduct a background check for Caregivers?
Yes, all Nurse Next Door Caregivers are carefully screened with police checks, vulnerable sector checks and reference checks. Prior to hiring we verify our Caregivers' credentials and experience. On an annual basis, we verify that every Nurse is registered and in good standing with The Australian Health Practitioner Regulation Agency (AHPRA).
Why should I use Nurse Next Door instead of hiring a private caregiver?
While private caregivers also offer personalised care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.
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