Our Mission & Vision

We believe the Best Care
Happens at Home

At Nurse Next Door, our purpose is Making Lives Better. This is made possible by our incredible team of dedicated caregivers and nurses, living and breathing our core values and bringing them to life through the quality care they provide.

Our core values
Admire People
WOW Customer Experience
Find a Better Way
Passionate about Making a Difference
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Our Story

Purpose and Values align

Amber Biesse and Matt Fitton’s journey began in 2016, when they moved to Vancouver to support their daughter's learning needs.  

While living there, they discovered Nurse Next Door - a purpose-driven brand that aligned perfectly with their values. It felt like serendipity; they had moved to Vancouver to change their daughter’s life, and found a business dedicated to changing the lives of others. They knew immediately they had to bring the bold pink brand home to Australia.

Launching in Melbourne in 2019, under Amber & Matt's leadership the brand has since grown to over 70 locations around Australia and employs over 3000 caregivers and nurses.

Introducing your Care Team

We're here to support you every step of the way. From your first call to the end of every visit, we ensure your care is safe, accessible, and customised to your unique needs and desires.

Care Designers

Our experienced Care Designers are Registered Nurses and will evaluate your loved one’s needs during the initial complimentary Caring Consult. By getting to know your needs, they can reassess services as health and care requirements change over time.

Caregivers & Nurses

We carefully select caregivers and nurses for their expertise and compassionate nature. For your peace of mind a rigorous screening and hiring process is followed. Our team are qualified, attentive and willing to go above and beyond.

24/7 Live Person Support

Our Care Services Support Team is available 24/7 so you can always speak to a live person. Whether that is to answer questions about your care, or to make a change to your schedule. The Care Services team monitors caregiver attendance and keeps you up to date with any changes.

Our Success Stories

Real People, Real Impact

What is Home Care?

A flexible solution offering a full comprehensive suite of services tailored to your specific needs. We assist with personal care, meal preparation, companionship and more, ensuring you have the support required to live in your own home, on your own terms.

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What is Nursing Care?

Clinical support delivered in your own home. We use qualified Registered and Enrolled Nurses to manage wounds, injections, and medication, providing hospital-level expertise to keep you safe and comfortable in your familiar environment.

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What is NDIS Care?

Specialised support for disability participants. We offer flexible services to build capacity and access the community, ensuring Self or Plan-Managed participants achieve their goals with full choice and control.

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What is Support At Home?

We are a government registered Support at Home aged care provider and can help you navigate the system to access this funding .  All care is overseen by a Registered Nurse who will design a flexible care plan for your unique needs - this ensures you have professional support.

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Join our Team of Compassionate Caregivers & Nurses

Ready to join the Nurse Next Door Team? Explore our careers site and learn about our people promise.

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Our Clients Love Us!

Delivering a WOW Customer Experience

5

Really great service and support. My nurse Ivannah is like a second daughter to me and brightens my day with just being there to share time with me.

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5

We have been very happy with the way Nurse next door and their carers assisted Mum to stay in her home. Love ya work

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5

I have rarely had an issue with NND. The carers and nurses are all wonderful kind and caring people. Being bedbound I cannot do most of the normal things anymore but they are always very helpful.

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5

They arrange straight away to attend my need. They stated the schedule for regular care Contacted me and give me cofidence

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5

Thank you Kasey and Jacqui for looking after my Mum and the communication you have had with me nothing has been a trouble and all her services have been actioned immediately by you both we are so grateful

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5

I changed to nurse next door as previous provider could not supply the same person or consistent time. Many times no one came. I was expecting that this would be the case for other providers . Not so with Nurse next door Tecoma. We now have a nurse driven service ( not all of them are) able to supply consistent carers at the same time each day. An RN came and did the initial assessment of the home and my friends needs. That did not happen previously, it was done over the phone. Not only that their RN’s have driven quality care, making suggestions that transformed our lives. I am an RN myself and l am so impressed with the service. I should have changed ages ago. I am no longer burnt out, feel totally supported and just want to shout out to the whole world, nurse next door is amazing . Thank you guys you saved me and my friend. So much appreciation going your way!!

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5

Sara and her team are truly genuine. They go above and beyond,showing genuine care in everything they do. Staff are always punctual and handel every situation with both positive Professional and compassion. On one occasion I needed the urgent care to go the hospital they organised the carer in no time , who stayed until 3am to ensure I was okay until the doctor arrived. It was first time I had ever someone come while I was in hospital and their kindness deeply touched me. I have been a nurse for 30 years myself so I truly understand the level of dedication care and their support hasbeen nothing but spectacular. I always get help that I need and they are easy to reach and communicate with them. Icant thank enough for the outstanding are they provide,. They are without a doubt the most reliable and exceptional team in the community.

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5

The nursing team at Nurse Next Door are friendly, helpful and professional in caring for me. I have confidence in them and know they will be there for me when I need medical assistance. I am on the government End of Life Pathway Program for people who have less than 3 months left to live. Nurse Next Door has spent time getting to know me and my wife personally to ensure they know our requirements and anticipate what future needs we may have. They have also offered to assist us in many other ways as I am be cared for in my home. This takes a big burden off of our shoulders to know that we are well supported in difficult times.

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5

Great service to work alongside with. Communication and handover on each client is systematic and well organised. Great team!

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5

Thanks to Danielle and her team for their kind, patient and responsive care for my elderly mother in her time of need.

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Frequently asked Questions

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Is Nurse Next Door registered for Support At Home?

Yes, Nurse Next Door is a government registered home care provider and can supply all your Support At Home care needs.

What does Nurse Next Door do?

Nurse Next Door provides reliable professional in-home care services to help you stay independent at home for longer. From companionship to nursing care, our team is available from a few hours a week, to round the clock 24/7 care. Whatever you need, we develop a care plan that centres around your unique needs.

Who is the CEO of Nurse Next Door?

Amber Biesse is the CEO of Nurse Next Door Australia. She is a compassionate leader and dedicated leader.

With a focus on Nurse Next Door's core values, Amber has grown the company to 70+ locations during her time.

What if I need to speak to someone after business hours?

Our Care Services Centre is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.

How much does Nurse Next Door cost?

Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists, we're open any time, 24/7.

We also offer a complimentary Caring Consult, during which one of our Care Designers, who is a Registered Nurse, will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.

You may also be eligible for Government Funding to help compensate with any finances.

Can I trial Nurse Next Door or do I have to sign a long-term contract?

You are not locked into a long-term contract as a Nurse Next Door client.

To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.

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Are your home care services only for Aged Care?

No. We provide home care services to people of all ages. In addition to aged care, we provide home care services for disability support, post-operative care and more. 

Visit our services page to explore our full list of services.

Will I have the same Care Team all the time?

At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.

Does Nurse Next Door conduct a background check for Caregivers?

Yes, all Nurse Next Door Caregivers are carefully screened with police checks, vulnerable sector checks and reference checks. Prior to hiring we verify our Caregivers' credentials and experience. On an annual basis, we verify that every Nurse is registered and in good standing with The Australian Health Practitioner Regulation Agency (AHPRA).

Why should I use Nurse Next Door instead of hiring a private caregiver?

While private caregivers also offer personalised care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.

Bringing you Peace of Mind

Why Nurse Next Door?

Quality Home Care That’s Personal and Professional

Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.

Quality Home Care That’s Personal and Professional

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We Match You with Your Perfect Caregiver

We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.

We Match You with Your Perfect Caregiver

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Reliable Care with Our Attendance Monitoring System

Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.

Reliable Care with Our Attendance Monitoring System

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Qualified & Insured Caregivers You Can Trust

Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.

Qualified & Insured Caregivers You Can Trust

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We Aim to Provide You The Same Caregiver Everytime

We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.

We Aim to Provide You The Same Caregiver Everytime

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24/7 Live Calling Support

Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.

24/7 Live Calling Support

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Comprehensive Care at Every Age

Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.

Comprehensive Care at Every Age

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Book a complimentary caring consultation

Get back to living your life

Book a complimentary caring consultation

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