We Believe the Best Care
Happens at Home
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We're Local
- Barwon Heads
- Ocean Grove
- Portarlington
- Queenscliff
- St Leonards
- Armstrong Creek
- Mt Duneed
- Leopold
- Jan Juc
- Bellbrae
- Winchelsea
- Lorne
- Aireys Inlet
- Fairhaven
- Moggs Creek & Deans Marsh
Based in our Torquay heart quarters office, Felicity and Murray Thomlinson and their team proudly support our community from Leopold to Lorne, including Torquay and Jan Juc, Bellbrae, Armstrong Creek, and Mt Duneed.
Felicity’s professional career started with a clinical foundation as a Registered Nurse at major Melbourne hospitals like St Vincent’s and The Alfred and homecare in the UK. Although she has since developed leadership and multi-disciplinary skills across various industries, her passion for caring for people is at the heart of our home care business today. Murray adds his own business experience and deep family ties to the area, and together they are committed to providing a WOW Customer Experience for families in our growing community.
We take care of the medical side - whether it’s a few hours of care needed after a hospital discharge or 24 hour specialized support for conditions including Dementia, MND, Spinal Cord Injury, we help you focus on living a great life. We’re big believers in Happier Ageing®, understanding the things you love to do and pairing caregivers with similar interests. We help you make space for the simple joys, whether that’s walking along the Esplanade or spending time in the garden with your dog. We are committed to finding a better way to support your family, doing whatever it takes to keep your loved ones safe and happy at home.
Felicity and Murray also know from personal experience, that navigating the Aged Care, Palliative Care, and NDIS minefield is a huge burden. We’re here to take that weight off your shoulders and provide the advocacy you need to stay connected to the community you love and be well cared for at home, day and night.
Delivering a WOW Customer Experience
Nurse Next Door have been working with my son for the last few months, the care and support the support workers show him is of a high standard. The support worker we have regularly is reliable, kind, warm and best professional . Katie and felicity are professional and have clients and their families at the centre of everything they do. Highly recommend them
Kasey G
Why Nurse Next Door?
Quality Home Care That’s Personal and Professional
Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.
Quality Home Care That’s Personal and Professional
We Match You with Your Perfect Caregiver
We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.
We Match You with Your Perfect Caregiver
Reliable Care with Our Attendance Monitoring System
Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.
Reliable Care with Our Attendance Monitoring System
Qualified & Insured Caregivers You Can Trust
Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.
Qualified & Insured Caregivers You Can Trust
We Aim to Provide You The Same Caregiver Everytime
We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.
We Aim to Provide You The Same Caregiver Everytime
24/7 Live Calling Support
Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.
24/7 Live Calling Support
Comprehensive Care at Every Age
Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.
Comprehensive Care at Every Age
Book a complimentary caring consultation
We Make Getting Care Simple
Instant Connection
Your call is answered by a live person at any time, day or night. We are available 24/7, 365 days of the year. We listen to your needs, whether that’s for Support At Home, Home Care, NDIS Disability Support or Nursing Care.
Getting to Know You
A Care Designer meets with you to assess your needs and preferences before creating a Care Plan tailor-made for you. We match you with the perfect caregiver with the right skills, a kind heart and a personality you’ll love.
First Visit
We aim to send the same Caregiver every visit so you can grow your relationship with your perfect match Caregiver from day one. Our team stays in touch, monitoring care and making tweaks as needed throughout your care journey.
Frequently asked Questions
Is Nurse Next Door registered for Support At Home?
Yes, Nurse Next Door is a government registered home care provider and can supply all your Support At Home care needs.
What if I need to speak to someone after business hours?
Our Care Services Centre is open 24/7. Call anytime, and one of our Care Services Specialists will be happy to assist you.
When should we consider 24-hour home care?
Use this list to help you decide if continuous monitoring is something you should consider:
- The person doesn’t sleep through the night (or gets up more than 2-3 times per night).
- The person has difficulty moving around and is at a high risk of falls.
- The person was recently (or is about to be) discharged from the hospital and needs constant monitoring.
- The person’s spouse or relative is exhausted from helping day and night.
If one or more of these statements is true, call us for a more thorough Caring Consult.
How much does Nurse Next Door cost?
Nurse Next Door's services vary in price depending on the level of care required and the Nurse Next Door Care team that services your area. To get a better idea of pricing in your area, speak to one of our Care Services Specialists, we're open any time, 24/7.
We also offer a complimentary Caring Consult, during which one of our Care Designers, who is a Registered Nurse, will help you determine the amount of care you may require. We'll then work with you to balance your budget and needs and find a home care option for you.
You may also be eligible for Government Funding to help compensate with any finances.
Can I trial Nurse Next Door or do I have to sign a long-term contract?
You are not locked into a long-term contract as a Nurse Next Door client.
To try out Nurse Next Door, just contact us to book a complimentary, no-obligation Caring Consult. One of our care designers will visit your home to assess your needs and design a care plan with you, including frequency and duration of care.
Are your home care services only for Aged Care?
No. We provide home care services to people of all ages. In addition to aged care, we provide home care services for disability support, post-operative care and more.
Visit our services page to explore our full list of services.
Will I have the same Care Team all the time?
At Nurse Next Door, we strive to provide consistent care with regularly assigned caregivers. If your Caregiver isn’t available, we will ensure a suitable replacement that meets your unique needs.
Does Nurse Next Door conduct a background check for Caregivers?
Yes, all Nurse Next Door Caregivers are carefully screened with police checks, vulnerable sector checks and reference checks. Prior to hiring we verify our Caregivers' credentials and experience. On an annual basis, we verify that every Nurse is registered and in good standing with The Australian Health Practitioner Regulation Agency (AHPRA).
Why should I use Nurse Next Door instead of hiring a private caregiver?
While private caregivers also offer personalised care, we go beyond that by matching you with the perfect Caregiver and providing a reliable system you can trust. Our 24/7 live support and activity monitoring system ensures you receive reliable, quality care every visit.