Living with a complex condition shouldn't mean leaving home. Our Nurse-led service manages ventilators, PEG feeding, and spinal care, ensuring you feel safe, supported, and respected every step of the way.
Specialised Support for High Intensity Needs
Complex care requires specific technical skills and unwavering attention to detail. Our team develops comprehensive care plans that cover risk assessments and protocols, ensuring your safety is never left to chance.
- Enteral Feeding: Safe administration of feeds and medication via PEG or PEJ tubes including site care.
- Respiratory Support: Assistance with tracheostomy care, ventilators, suctioning and oxygen therapy.
- Bowel & Bladder: Dignified support for complex bowel care, catheters and ostomy care.
- Neurological Conditions: Specialised support for ABI, Spinal Cord Injury and Motor Neurone Disease.
- Diabetes Management: Clinical support for unstable diabetes including monitoring and insulin.
- Epilepsy Management: Implementation of seizure plans and emergency medication administration.
Specialised Support for High Intensity Needs
Complex care requires specific technical skills and unwavering attention to detail. Our local Registered Nurses build comprehensive in home care plans, with full risk assessments and protocols in place, so your safety is never left to chance.
- Registered nurse led care plans for complex health needs
- Dignified, in home care for aged care and disability support
- Skilled support for feeding, respiratory and mobility needs
- Around the clock availability from a consistent care team
Complex care right across
Hawkesbury
Our caregivers live and work locally, so care at home is never far away, anywhere in Hawkesbury.
- Windsor
- Marsden Park
- Riverstone
- Cranebrook
- Richmond
- Kurrajong
- Castlereagh
- North Richmond
- South Windsor
- Springwood
- Pitt Town
- Bligh Park
- Lawson
- Box Hill
- Glossodia
- Sackville
Book a free Caring Consult in Hawkesbury
Complex care in Hawkesbury:
How we can help
Who provides the care, Nurses or Support Workers?
It depends on your clinical needs. Registered Nurses (RNs) perform specific procedures like catheter changes or complex wound care. For high intensity tasks like PEG feeding or bowel care, we use highly trained Caregivers. These staff are signed off by a Clinical Nurse Specialist and receive ongoing supervision to ensure safety.
How do you ensure clinical safety?
We work under a clear Clinical Governance Framework. Every complex care client has a designated Clinical Lead who builds your care plan, trains staff to your specific needs, and carries out regular reviews so all health protocols are followed.
Can I use my NDIS funding for this?
Yes. We are experienced in supporting participants with High Intensity Daily Personal Activities funding. We work with your Support Coordinator to build a roster that maximizes your budget while meeting your clinical requirements.
What specific conditions can you support?
Our team supports a wide range of complex needs, including Spinal Cord Injuries (SCI), Acquired Brain Injuries (ABI), Motor Neurone Disease (MND), and Cerebral Palsy. If you have a specific diagnosis, please contact us to discuss your care plan.
What happens if my regular carer is sick?
Consistency matters for safety. We build a care team around you rather than relying on one person, so multiple staff are trained on your specific equipment and routines. If your primary carer is unavailable, another team member who knows you well can step in.
Can you provide 24/7 coverage?
Yes, we specialise in 24/7 complex care. We build rosters to cover day, evening and overnight shifts, including active and inactive overnight support, so you are never without the clinical support you need.
Delivering a WOW Customer Experience
Kriten is a great caring nurse, good for a chat and a laugh while taking care of the seriousness of the job at hand.
Darren Sheens
Hi Cheri is a great young lady so helpful and friendly does a great job she always makes my day and a great listener thank you from Steve
steven marlborough
We engaged NND to help with our Mum as she gets older and everyone is very polite, willing to help and they asked what we wanted, rather than telling us what we needed. Everyone so far has been very nice.
Chris Dickinson
I am very happy with the carers involved with delivering weekly support to assist me in maintaining social connections and well-being
Jan Donaldson
Efficient, great and quick communication and my mum is nothing but happy, so thank you."
Justine Drew
After being unable to source services for over two years we now have the most amazing, caring and professional services imaginable. So much stress has been lifted. Thank you nurses next door.
Tanya Cockinos
Wonderful
Cindy Dolden
The staff at nurse next door have gone above and beyond they have really helped me in every way with my recovery. Nothing has been a problem and have always made sure even last minute there is a nurse when needed. Zieta the managing director is the most kindest thoughtful human I have every met. You’re definitely not just another patient to then but someone they care about. Will highly recommend them to anyone
Vaughan Jackson
Extremely caring people
Peter Price
Fantastic, qualified, caring staff. Great communication from the co-ordinating team. NND go to great lengths to understand and meet clients’ needs. My Mum has high needs and NND have hugely improved her quality of life, providing both companionship and physical care. I’d recommend them without reservation.
Rachael Eggins
"I have found Nurse Next Door - Hawkesbury is always efficient and provides prompt service. NND - Hawkesbury team have excellent and clear communication and have great reporting procedures. Staff have a genuine care for clients and quick to identify and report risk when needed. I found NND are always reliable and able to deal with complex situations. A pleasure to deal with under all circumstances and challenges."
Victoria Lillie
The support and help provided by Nurse Next Door Home Care was invaluable. They were very flexible and helpful to make sure they met the needs of my husband who has a brain injury. They were always professional in their service delivery and provided a high quality of service in a reliable and consistent way.
Rose Powell
Nurse Next Door Hawkesbury Hills truly came to our rescue when Mum and I needed support. As Mum’s dementia progresses and her cognitive abilities decline, their team of caring, compassionate and supportive caregivers have been incredible. They spend quality time with Mum, whether that’s taking her on outings or simply keeping her company, which has made such a difference in easing the load on me as her full-time carer. They’re also so easy to communicate with, and they manage everything seamlessly, including the budget, which takes a huge weight off my shoulders. I’m very grateful to the whole team for their ongoing support.
Leanne Weymark
The team are absolutely amazing. We needed some support in a hurry and the team were able to have a customised support plan and schedule put in place incredibly quickly. The commnunication and engagement from Rhomee and team was next level, and never left us in doubt where things were at and allowed issues to be dealt with efficiently. Thank you!
Mark Jeffery
We are so thankful, for the people involved with the nurse next door home service. Given the stresses involved with sick family member, the company has provided a service that is professional, prompt and empathetic to our needs. The daily visit by the carer has been a game changer in the care of our family member and provides a sense of relief knowing we have this incredible support during this tough time in our lives. Thankyou to all involved in this great home care service.
Andrew Knott
Very helpful and patient with caring on mind always, thank you nurse next door for the loving service you give my mum
Joe Camilleri
Nurse Next Door Hawkesbury has been wonderful in caring for our mum. They look after all of her needs with such professionalism, kindness and genuine care. The team is reliable, respectful and always goes above and beyond to make sure she feels comfortable, supported and well cared for. It gives our family great peace of mind knowing she is in such capable and compassionate hands. We are very grateful for everything they do and would highly recommend Zieta and her team at Nurse Next Door Hawkesbury to anyone looking for quality care for a loved one.
Catherine Govier
A very caring, group of people. I would recommend Nurse Next Door Home Care Services to anyone that requires support and health care all in one.
Jonathon Feltham
I have been using Nurse Next Door for over a year now. Firstly for my husband who has dementia. Then for myself. I feel very cared for by the whole Care Service and would recommend them to any one needing help and support.
Annette pollard
We came upon Nurse Next Door quite by accident .We needed a nurse for a few weeks whilst our girl was on leave & we were getting desperate to find someone .I saw their car with advertising & rang .Zieta was very professional , and quick to respond & we had a nurse very quickly . Our nurse was very professional , all treatment was correct & no problems at all . She was on time each time & keen to help us .Cant thank them enough . This is a great service for our community . Thank you so much Kerry & Darren
Kerry Gannell
Tony Harvey
"The process of becoming clients was very easy and Rhomee and Zieta were very helpful and care workers that have been introduced are both very caring and professional"
Sally Touma
Everyone has been so accommodating to my dads needs and are always ready to help. His workers show a keen interest in him and his likes always looking for ways to engage him in the community and get him to participate in fun activities like going to Australian idol, which is something he has always wanted to do
Kaitlin Boyce
Fantastic nurses. Highly recommend. Really listened to our needs. Care is above and beyond.
Waters Kristine
The Caring Journal
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Why Nurse Next Door?
Quality Home Care That’s Personal and Professional
Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.
Quality Home Care That’s Personal and Professional
We Match You with Your Perfect Caregiver
We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.
We Match You with Your Perfect Caregiver
Reliable Care with Our Attendance Monitoring System
Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.
Reliable Care with Our Attendance Monitoring System
Qualified & Insured Caregivers You Can Trust
Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.
Qualified & Insured Caregivers You Can Trust
We Aim to Provide You The Same Caregiver Everytime
We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.
We Aim to Provide You The Same Caregiver Everytime
24/7 Live Calling Support
Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.
24/7 Live Calling Support
Comprehensive Care at Every Age
Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.
Comprehensive Care at Every Age
