Living with a complex condition shouldn't mean leaving home. Our Nurse-led service manages ventilators, PEG feeding, and spinal care, ensuring you feel safe, supported, and respected every step of the way.
Specialised Support for High Intensity Needs
Complex care requires specific technical skills and unwavering attention to detail. Our team develops comprehensive care plans that cover risk assessments and protocols, ensuring your safety is never left to chance.
- Enteral Feeding: Safe administration of feeds and medication via PEG or PEJ tubes including site care.
- Respiratory Support: Assistance with tracheostomy care, ventilators, suctioning and oxygen therapy.
- Bowel & Bladder: Dignified support for complex bowel care, catheters and ostomy care.
- Neurological Conditions: Specialised support for ABI, Spinal Cord Injury and Motor Neurone Disease.
- Diabetes Management: Clinical support for unstable diabetes including monitoring and insulin.
- Epilepsy Management: Implementation of seizure plans and emergency medication administration.
Specialised Support for High Intensity Needs
Complex care requires technical skills and unwavering attention to detail. Our local Registered Nurses carry out risk assessments and put clear safety protocols in place.
- Registered nurse led care plans for complex health needs
- Dignified, in home care for aged care and disability support
- Skilled support for feeding, respiratory and mobility needs
- Around the clock availability from a consistent care team
Complex care right across
Ingham
Our caregivers live and work locally, so care at home is never far away, anywhere in Ingham.
- Townsville
- Kirwan
- Bluewater
- Magnetic Island
- Charters Towers
- Home Hill
- Ayr
- Brandon
- Giru
- Deeragun
- Belgian Gardens
- Stuart
- Pimlico
- Aitkenvale
- Kelso
- Majors Creek
- Cardwell
- Ingham
Book a free Caring Consult in Ingham
Complex care in Ingham:
How we can help
Who provides the care, Nurses or Support Workers?
It depends on your clinical needs. Registered Nurses (RNs) perform specific procedures like catheter changes or complex wound care. For high intensity tasks like PEG feeding or bowel care, we use highly trained Caregivers. These staff are signed off by a Clinical Nurse Specialist and receive ongoing supervision to ensure safety.
How do you ensure clinical safety?
We work under a clear Clinical Governance Framework. Every complex care client has a designated Clinical Lead who builds your care plan, trains staff to your specific needs, and carries out regular reviews so all health protocols are followed.
Can I use my NDIS funding for this?
Yes. We are experienced in supporting participants with High Intensity Daily Personal Activities funding. We work with your Support Coordinator to build a roster that maximizes your budget while meeting your clinical requirements.
What specific conditions can you support?
Our team supports a wide range of complex needs, including Spinal Cord Injuries (SCI), Acquired Brain Injuries (ABI), Motor Neurone Disease (MND), and Cerebral Palsy. If you have a specific diagnosis, please contact us to discuss your care plan.
What happens if my regular carer is sick?
Consistency matters for safety. We build a care team around you rather than relying on one person, so multiple staff are trained on your specific equipment and routines. If your primary carer is unavailable, another team member who knows you well can step in.
Can you provide 24/7 coverage?
Yes, we specialise in 24/7 complex care. We build rosters to cover day, evening and overnight shifts, including active and inactive overnight support, so you are never without the clinical support you need.
Delivering a WOW Customer Experience
We as family are very Happy and blessed to find a service provider that really cares and supports and understands our family needs we are very grateful. To have NDD. Thank you..
Catherine Berry
We have had an exceptionally positive experience with Nurse Next Door and cannot speak highly enough of the care provided to our daughter. Brendan, Erica, and the entire team consistently deliver a high standard of care, with genuine attention to every aspect of our daughter’s needs. The carers are professional, compassionate, and respectful, and they integrate seamlessly into our family home in a way that makes everyone feel supported and at ease. Communication has been outstanding. Brendan and Erica are efficient, approachable, and always just a message away if we have questions or need guidance. The staffing team is equally impressive — prompt, flexible, and incredibly accommodating. Even when changes are required at short notice, they always ensure care is covered, which has been invaluable for our family. We are deeply grateful for the ongoing support, reliability, and kindness shown to our daughter and to us as a family. The level of service and care provided has made a meaningful difference in our lives, and we cannot thank the team enough.
Tamara Briant
Gloria Levis
The team from Nurse Next Door have been amazing in helping to support my husband Russell as we navigate through Russell's disability needs.. We can't fault their level of care, empathy and just honest to goodness kindness and understanding of his needs, frustrations and quest for improving quality of both our lives. Both Russell and I highly recommend this service.
Linda Lewis
very friendly staff and looks after patients at home . I'm very satisfied with their work .
neil
I honestly can’t speak highly enough of the incredible team at Nurse Next Door. From the moment they started caring for my grandparents, they went above and beyond in every possible way. No task was ever too big or too small — their carers showed up every day with kindness, compassion, and a level of care that truly made them feel like part of our family. Behind the scenes, Erica and Brendan made everything so easy to manage — always available, always approachable, and genuinely invested in helping us navigate things. It’s rare to come across a team of people who care so deeply about what they do, and I wouldn’t hesitate for a second to recommend them to anyone looking for exceptional care for their loved ones.
Rachel Fabbro
Nurse Next Door is a valuable company for our aging population and district in general. This team employs experienced carers that, in my family's time of need, helped to facilitate a diagnosis that was crucial to our loved one. This enabled us to prepare treatment. Nurse Next Door are providers as well as carers, which makes the administration of care easier on the family. This is a relief when navigating the confusion involved with understanding what is available for the level of care required. Our family member was specifically diagnosed with a disease which ensured further funding was sourced so that they may stay at home to feel secure. Our experience was beautifully managed with this company. End of life care is a particularly challenging time for the people involved. Nurse Next Door were there every step of the way. I can't recommend or thank them enough. In memory of Mum XO
Marni Hine
Sinse engaging Nurse Next Door - Brendan Arboit and his Team as the service provider to deliver NDIS supports to my 3 brothers , the experience of finally recieving a service that is highly committed to the people it serves is truely a blessing. Considering past experiences with NDIS service providers, NnD go above and beyond expections to deliver a well organised and effective support service to indivuals and their Families navigating and engaged in the highly complex NDIS system. NnD support staff are well equipped to ensure the supports provided meet the needs of the consumer towards empowering their choice and control , self reliance and independence while maintaining their individual Social, Health and Wellbeing. The support staff are well informed, client focused, very compassionate and dedicated people specifically selected to accommodate the consumer preferences. NnD whole of service is quality guaranteered. I would refer Nurse Next Door to anyone who requires a qualified compassionate service in the NDIS and Aged Care sectors. I would like to Thank you Nurse Next Door for making the dark finally have glimmers of light xxx Much Respect Always from The Huxley Family , Charters Towers QLD 4820 Australia
Jennifer Huxley
I’ve had the pleasure of working with Nurse Next Door Townsville to support a number of NDIS participants, and my experience with their team has been consistently outstanding. They genuinely care about the people they work with, and that dedication shows in every interaction. The staff are well trained, professional, and compassionate, which makes a real difference in the quality of care delivered. Both participants and their representatives have expressed how happy they are with the services they receive, noting the reliability, respect, and personalised support provided. Nurse Next Door Townsville demonstrates a strong commitment to person‑centred care and consistently delivers services that meet the needs of those they support.
Stacey Atkinson
The Caring Journal
The Caring Journal is your go-to destination for stories, insights, and resources that celebrate the art and heart of caregiving.
Why Nurse Next Door?
Quality Home Care That’s Personal and Professional
Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.
Quality Home Care That’s Personal and Professional
We Match You with Your Perfect Caregiver
We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.
We Match You with Your Perfect Caregiver
Reliable Care with Our Attendance Monitoring System
Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.
Reliable Care with Our Attendance Monitoring System
Qualified & Insured Caregivers You Can Trust
Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.
Qualified & Insured Caregivers You Can Trust
We Aim to Provide You The Same Caregiver Everytime
We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.
We Aim to Provide You The Same Caregiver Everytime
24/7 Live Calling Support
Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.
24/7 Live Calling Support
Comprehensive Care at Every Age
Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.
Comprehensive Care at Every Age
