Living with a complex condition shouldn't mean leaving home. Our Nurse-led service manages ventilators, PEG feeding, and spinal care, ensuring you feel safe, supported, and respected every step of the way.
Specialised Support for High Intensity Needs
Complex care requires specific technical skills and unwavering attention to detail. Our team develops comprehensive care plans that cover risk assessments and protocols, ensuring your safety is never left to chance.
- Enteral Feeding: Safe administration of feeds and medication via PEG or PEJ tubes including site care.
- Respiratory Support: Assistance with tracheostomy care, ventilators, suctioning and oxygen therapy.
- Bowel & Bladder: Dignified support for complex bowel care, catheters and ostomy care.
- Neurological Conditions: Specialised support for ABI, Spinal Cord Injury and Motor Neurone Disease.
- Diabetes Management: Clinical support for unstable diabetes including monitoring and insulin.
- Epilepsy Management: Implementation of seizure plans and emergency medication administration.
Specialised Support for High Intensity Needs
Complex care requires technical skills and unwavering attention to detail. Our local Registered Nurses carry out risk assessments and put clear safety protocols in place.
- Registered nurse led care plans for complex health needs
- Dignified, in home care for aged care and disability support
- Skilled support for feeding, respiratory and mobility needs
- Around the clock availability from a consistent care team
Complex care right across
Mackay
Our caregivers live and work locally, so care at home is never far away, anywhere in Mackay.
- Sarina,
- Hay Point,
- Mackay,
- Northern Beaches,
- Seaforth,
- Walkerston,
- Marian,
Book a free Caring Consult in Mackay
Complex care in Mackay:
How we can help
Who provides the care, Nurses or Support Workers?
It depends on your clinical needs. Registered Nurses (RNs) perform specific procedures like catheter changes or complex wound care. For high intensity tasks like PEG feeding or bowel care, we use highly trained Caregivers. These staff are signed off by a Clinical Nurse Specialist and receive ongoing supervision to ensure safety.
How do you ensure clinical safety?
We work under a clear Clinical Governance Framework. Every complex care client has a designated Clinical Lead who builds your care plan, trains staff to your specific needs, and carries out regular reviews so all health protocols are followed.
Can I use my NDIS funding for this?
Yes. We are experienced in supporting participants with High Intensity Daily Personal Activities funding. We work with your Support Coordinator to build a roster that maximizes your budget while meeting your clinical requirements.
What specific conditions can you support?
Our team supports a wide range of complex needs, including Spinal Cord Injuries (SCI), Acquired Brain Injuries (ABI), Motor Neurone Disease (MND), and Cerebral Palsy. If you have a specific diagnosis, please contact us to discuss your care plan.
What happens if my regular carer is sick?
Consistency matters for safety. We build a care team around you rather than relying on one person, so multiple staff are trained on your specific equipment and routines. If your primary carer is unavailable, another team member who knows you well can step in.
Can you provide 24/7 coverage?
Yes, we specialise in 24/7 complex care. We build rosters to cover day, evening and overnight shifts, including active and inactive overnight support, so you are never without the clinical support you need.
Delivering a WOW Customer Experience
Kirsty Morley
Amazing team of local people ⭐️
Emma-Rose Thomas
As l have always been the helper, it is hard for me to ask for help when the tables have turned ! But the Nurse Next Door team have been wonderful (l haven't met a bad one yet). They are ways pleasant and only too happy to help with anything. Absolutely beautiful people right throughout the team, from office staff right to all the nurses. Cheers guys, you are doing a top job!
Debra Hickmott
Best service in town, more than supportive and couldn’t recommend them enough
Ellie Ryan
I've been with Nurse Next Door for some time now and they have been an amazing service for us, the staff are friendly understanding caring and helpful they are quick to respond to my calls no matter how big or small the a problem can be it's always great to have them to talk to when needed because they are genuinely kind and caring thank you for doing a great job with my son and upholding your values keep doing the great job your all doing.
Naomi Barratt
Lucy Cocks
Jamie O'Brien
I have been with Nurse next door Mackay since returning home to Sarina a few months ago. Carers, Nurses and Administrators have been friendly and helpful while getting used to being in a wheelchair after my motorbike accident. I would recommend this business for its care and compassion for the client.
Andrew Mcliesh
They are great team from careers and the nurses and the administrators
David Orr
I have found Nurse Next Door (NND) very professional yet friendly to deal with. The support staff whom assist me in my daily tasks are wonderful and I have built some amazing relationships with them. Many of the support staff go above and beyond there tasks making each outing memorable and enjoyable. I am privileged to call many within NND close friends rather than staff or support as they are truly invested in their roles to look after, care and encourage clients. I would insist that anyone looking or needing support go with NND as I have never regretted my decision to do so over a year ago. I am not just a client, a number, or another file. I am apart of this wonderful Pink family
Roger Cowen
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Why Nurse Next Door?
Quality Home Care That’s Personal and Professional
Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.
Quality Home Care That’s Personal and Professional
We Match You with Your Perfect Caregiver
We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.
We Match You with Your Perfect Caregiver
Reliable Care with Our Attendance Monitoring System
Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.
Reliable Care with Our Attendance Monitoring System
Qualified & Insured Caregivers You Can Trust
Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.
Qualified & Insured Caregivers You Can Trust
We Aim to Provide You The Same Caregiver Everytime
We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.
We Aim to Provide You The Same Caregiver Everytime
24/7 Live Calling Support
Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.
24/7 Live Calling Support
Comprehensive Care at Every Age
Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.
Comprehensive Care at Every Age
