Managing care logistics can be overwhelming. We pair you with a dedicated Registered Nurse to handle rostering, clinical oversight, and advocacy, ensuring your plan is safe, effective, and organised 24/7.
Nurse‑Led Care Management & Planning
We do more than just assign a roster; we partner with you to navigate the healthcare system. Your Care Designer (a Registered Nurse) acts as your single point of contact, ensuring your care plan is clinically safe, financially efficient, and perfectly aligned with your lifestyle.
- Clinical Governance: Robust oversight ensuring safe, professional nursing support.
- System Advocacy: Expert advocacy to help secure the funding tier you need.
- Budget Expertise: Effective management across Clinical, Independence, and Everyday Living.
- Caregiver Matching: Matching caregivers by personality for a genuine connection.
Nurse Led Care Management & Planning
Aged care and disability support both require more than a roster; they require coordinated oversight of your healthcare. Your Care Designer, a Registered Nurse, serves as a single point of contact, matching you with local caregivers so in home care remains clinically safe, financially efficient and aligned with your lifestyle.
- Robust clinical oversight from Registered Nurses
- Expert advocacy to secure the right funding tier
- Budget management across Clinical, Independence and Everyday Living
- Caregiver matching by personality for a genuine connection
Care management right across
Macksville
Our caregivers live and work locally, so care at home is never far away, anywhere in Macksville.
- Coffs Harbour
- Sawtel
- Glenreagh
- Woolgoolga
- Uranga
- Bellingen
- Dorrigo
- Macksville
- Bowraville
- Nambucca Heads
- South West Rocks
- Halfway Creek
- Red Rock
- Barraganyatti
Book a free Caring Consult in Macksville
Care management in Macksville:
How we can help
What is a Care Designer?
A Care Designer is always a senior Registered Nurse. They are your dedicated partner who develops and oversees your care plan, manages the roster, and ensures we are meeting your specific goals, whether that is remaining independent at home or accessing the community.
How does Care Management work with the new Support at Home Program?
Under Support at Home, Care Management is a vital service to help you coordinate your distinct funding budgets (Clinical, Independence, and Everyday Living). We help you plan your quarterly budget so you don't run short on essential services.
Can I access Care Management privately?
Absolutely. Many families choose to pay privately for a Care Designer to oversee a loved one's care, especially if they live interstate or have complex medical needs. We provide the same level of clinical oversight and advocacy regardless of how the service is funded.
Can you support both NDIS and Aged Care in one household?
Yes. Mixed funding households are common. If one family member is on the NDIS and another is accessing Support at Home, your Care Designer can coordinate rosters to minimise disruption and streamline communication.
Do you charge for Care Management?
Yes. For Support at Home clients, this is paid from your funding budget. For NDIS participants, it is covered under relevant support items. For private clients, we offer a transparent fee structure. We ensure you understand all costs before care begins.
What happens if there is an emergency after hours?
The Care Services Team is available 24/7, 365 days a year. If a crisis occurs or urgent advice is needed, you can call and speak with a team member who knows your care plan.
Delivering a WOW Customer Experience
Support workers are very caring and knowledgeable
Odette Millard
I recently had the sad experience of visiting a friend who was receiving end of life care from "Nurse Next Door" in Woolgoolga. Agnes and her team of amazing carers went way beyond what I myself could ever provide someone in this situation. The care and patience given to my friend was something I will never forget. If you have anyone who needs special care for a loved one I cannot recommend these wonderful people enough. Thank you to every one of those who cared for Carmen. Judy McLachlan
Judith McLachlan
The service and staff are great 10 out of 10
Keith Nicholls
Incredible care for my totally incapacitated Husband. Everyone is so polite and respectful to him which is not easy as he is difficult. Nothing is too much trouble from Agnes and colleagues.
Jean Prince
I find that Nurse Next Door is an excellent trustworthy company to deal with for yourself or loved ones. They are very professional in their services as well as showing much kindness and understanding. I recommend this company 100%.
Lyn Macdonald
I would like to commend Nurse Next Door on their wonderful service especially Taylor who looks after my Father John Hewitt her care and compassion towards Dad is excellent and communication with Dad's care is exceptional, the care and compassion from Nurse Next Door is second to none thankyou
Vicki Hewitt
Could not be happier with Julia as she does a thorough job of looking after my house and thrilled with Nurse next door as a whole. Thank you so much Agnes. Gary.
Gary Barnaby
Ken Tannock
What an amazing experience dealing with professionals who show what true characteristics of health care workers should be with true empathy and heart centred care. I highly recommend their services and could not have asked for or encountered a better experience for my mother ❤️
Andrew Letchford
Agnes and her team helped my father and me as he battled a very aggressive degenerative disease. After going through all the bureaucracy of MyAgedCare and other government departments, it was so much easier to get going with Agnes and the carer who worked with us. They were very attentive to any issues, and reassured us along the way. I very much recommend Nurse Next Door Coffs Harbour, would go with them again in a heartbeat.
L
Since being with Nurse Next Door,I have found the staff to be kind, courteous and professional in my wound and continence care and would recommend them to my family and friends for any of the services they provide.
Michael Bellette
We are very much appreciated of the professional service we have received from Agnes from Nurses Next Door in Coffs Harbour. We would recommend them to anyone anticipating Aged Care.
Don Donovan
After a while in hospital I returned home and needed assistance doing everything and Agnes and her staff were more than helpful for up to 6hrs a day for the first 2 weeks and continued on decreasing the hours up till now. I am more than grateful for the service I have received and I would recommend Agnes to anyone needing care.
Shirley Dodds
Google Review for Nurse Next Door ⭐⭐⭐⭐⭐ I am extremely happy with the care I receive from Nurse Next Door. The team is professional, compassionate, and always willing to go the extra mile to ensure I am well taken care of. In particular, Agnes has been absolutely wonderful, kind, attentive, and always making sure my needs are met. Her dedication and support have truly made a difference in my life. I highly recommend Nurse Next Door to anyone looking for high-quality home care services. Thank you for all that you do! Trish
Trish Pope
AGNUS RIEFLER IS ONE OF THE KINDEST AND COMPASSIONATE PEOPLE YOU COULD EVER HOPE TO MEET.IF UR SEARCHING FOR SOMEONE THAT WILL SHOW INCREDIBLE CARE,SENSITIVITY AND DEPENDABILITY..LOOK KNOW FURTHUR.JUST GIVE AGNUS A CALL,SHE WILL TAKE CARE OF EVERYTHING.
justin brewer
Recently commenced services with Nurses next door. I am so relieved to being supported by Agnes and her team who are very proffessional, efficient supportive and caring. If you need someone who can Support you in cutting through all the beaurocracy and support you for your ongoing needs these are the team to go with. Good luck on your own journey with Aged care.
Lindsay Margaret
Agnes is so happy and very caring, also very passionate about her work. Agnes has been a huge inspiration for me as I feel safe, confiding in her for any health concerns I may be experiencing with my catheter, also new ways for my self esteem to improve the best possible outcomes for me. I am so grateful to have the Nurse Next Door team looking after my health care needs and taking time to talk to me about my health and any concerns I may have.
Pauline Murray
The Caring Journal
The Caring Journal is your go-to destination for stories, insights, and resources that celebrate the art and heart of caregiving.
Why Nurse Next Door?
Quality Home Care That’s Personal and Professional
Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.
Quality Home Care That’s Personal and Professional
We Match You with Your Perfect Caregiver
We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.
We Match You with Your Perfect Caregiver
Reliable Care with Our Attendance Monitoring System
Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.
Reliable Care with Our Attendance Monitoring System
Qualified & Insured Caregivers You Can Trust
Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.
Qualified & Insured Caregivers You Can Trust
We Aim to Provide You The Same Caregiver Everytime
We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.
We Aim to Provide You The Same Caregiver Everytime
24/7 Live Calling Support
Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.
24/7 Live Calling Support
Comprehensive Care at Every Age
Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.
Comprehensive Care at Every Age
