Managing care logistics can be overwhelming. We pair you with a dedicated Registered Nurse to handle rostering, clinical oversight, and advocacy, ensuring your plan is safe, effective, and organised 24/7.
Nurse‑Led Care Management & Planning
We do more than just assign a roster; we partner with you to navigate the healthcare system. Your Care Designer (a Registered Nurse) acts as your single point of contact, ensuring your care plan is clinically safe, financially efficient, and perfectly aligned with your lifestyle.
- Clinical Governance: Robust oversight ensuring safe, professional nursing support.
- System Advocacy: Expert advocacy to help secure the funding tier you need.
- Budget Expertise: Effective management across Clinical, Independence, and Everyday Living.
- Caregiver Matching: Matching caregivers by personality for a genuine connection.
Nurse Led Care Management & Planning
Aged care and disability support both require more than a roster; they require coordinated oversight of your healthcare. Your Care Designer, a Registered Nurse, serves as a single point of contact, matching you with local caregivers so in home care remains clinically safe, financially efficient and aligned with your lifestyle.
- Robust clinical oversight from Registered Nurses
- Expert advocacy to secure the right funding tier
- Budget management across Clinical, Independence and Everyday Living
- Caregiver matching by personality for a genuine connection
Care management right across
Epping
Our caregivers live and work locally, so care at home is never far away, anywhere in Epping.
- Ryde
- Macquarie Park
- Lindfield
- Killara
- Gordon
- Pymble
- Epping
- Eastwood
- Ermington
- Denistone
- Gladesville
- Woolwich
- Hunters Hill
Book a free Caring Consult in Epping
Care management in Epping:
How we can help
What is a Care Designer?
A Care Designer is always a senior Registered Nurse. They are your dedicated partner who develops and oversees your care plan, manages the roster, and ensures we are meeting your specific goals, whether that is remaining independent at home or accessing the community.
How does Care Management work with the new Support at Home Program?
Under Support at Home, Care Management is a vital service to help you coordinate your distinct funding budgets (Clinical, Independence, and Everyday Living). We help you plan your quarterly budget so you don't run short on essential services.
Can I access Care Management privately?
Absolutely. Many families choose to pay privately for a Care Designer to oversee a loved one's care, especially if they live interstate or have complex medical needs. We provide the same level of clinical oversight and advocacy regardless of how the service is funded.
Can you support both NDIS and Aged Care in one household?
Yes. Mixed funding households are common. If one family member is on the NDIS and another is accessing Support at Home, your Care Designer can coordinate rosters to minimise disruption and streamline communication.
Do you charge for Care Management?
Yes. For Support at Home clients, this is paid from your funding budget. For NDIS participants, it is covered under relevant support items. For private clients, we offer a transparent fee structure. We ensure you understand all costs before care begins.
What happens if there is an emergency after hours?
The Care Services Team is available 24/7, 365 days a year. If a crisis occurs or urgent advice is needed, you can call and speak with a team member who knows your care plan.
Delivering a WOW Customer Experience
Having nurse next door care for my Mum has been the best decision our family has made. The support we have received along the way has been so amazing and we cannot thank the whole team enough. Nothing was too much effort and the girls and our support workers have become like second family. Thankyou for everything.
Sarah T
Dee, Shanna and the whole team at Nurse Next Door delivered exceptional, personalised end-of-life care for my mother. They were engaged, compassionate, responsive and reliable during a very difficult time. They worked seamlessly with the local palliative team, and made my mother's wish to stay at home until the end a reality. Thank you all, you truly made a unforgettable difference.
Murray Thomlinson
Jodie from Nurse Next Door is so friendly and helpful, her knowledge and care is outstanding. I highly recommend the services Nurse Next Door Melbourne North offer to be of the highest standard.
Glenn Parkins
Cannot speak highly enough of the Nurse Next Door team. Nurse next door has provided engaged and pro-active care for our Mum. We are so pleased to have finally found an organisation that is responsive and has great staff that engage well with our Mum, and who actually identify issues rather than us having to chase things up. The whole aim is to ensure Mum can stay at home for as long as possible and Nurse Next Door makes that a lot more possible, and gives us (daughters) more comfort.
Sarah R
We recently engaged services to support mum at home, and from the first initial call, the staff have been accommodating and very understanding to mums needs. And as a bonus, have great care staff that are happy to care on weekends too! Thank you to Danielle and vibrant Di for engaging with mum, and making her feel important.
Beth Magann
After major surgery, my husband required dressing changes, and some monitoring, so we were lucky enough to get a suggestion that Nurse Next Door could help. We were so lucky to have them on board. The nurses we saw were truly wonderful. Very kind and knowledgeable. Nothing was any trouble. I would highly recommend Nurse Next Door. P.S. Keep your eye out for the little pink cars zipping about, give them a wave..they would appreciate that. X0
Barb Elder
Excellent communication 24/7, very kind and helpful, commendable, thank you.
Mehmet Altikulac
Amy is very professional and on time. She has excellent nursing knowledge/ skills and cares for her patients greatly. Nurse Next Door is 100/10 in the way everything has been handled and professionalism. I would recommend them to anyone needing nursing/ care services.
Paul Crawford
Highly recommended! Very caring with open communication and thorough in their processes! Thank you
Anthony Farso
Nurse Next Door are not just an NDIS provider they really care for their participants. Shanna periodically calls in to check how my husband is going which just gives that personal touch. Administratively, if we need to change transport to an appointment last minute they are just a phone call away no matter what time of the day - even weekends! Then getting back with it resolved and organised pretty much straight away! This gives us piece of mind as we would have been charged and lost nNDIS hours for missed / cancelled appointments last minute by the other providers. Not to mention how wonderful the support workers are that transport my husband. Always friendly , conversational and eager to help him into the car. He’s built a rapport with them and that he even invites them and shows them our pets, etc…. after the trip. At Christmas time we get invited to an end of year party catered by Nurse Next Door as a thank you to the participants and their workers, where they present awards to their workers as well as. It’s lovely to meet everyone face to face- Shanna, Dee, Daniel and the team. We even had a surprise Christmas package dropped off at our front door! As my husband’s condition progresses I know we’ll need to rely more on the nursing assistance his support workers can provide. Nurse Next Door prioritises that personal touch to their professionalism.
Linda Orsillo
Nurse Next Door became part of our lives during a very difficult chapter, and I will always be grateful for the care and support they gave my mum. From the beginning, they made an effort to understand Mum, her needs and our family. As her condition progressed and things became harder, they continued to support us with patience, flexibility and understanding. Knowing we had people around us who genuinely cared made such a difference. What I appreciated most was the way Mum was treated. She was always approached with dignity and respect, and we never felt like we were just another family receiving a service. Their support continued right through Mum’s final stages, and even after she passed away, their kindness did not stop. That meant a lot to me and showed the type of people behind the care. A special thank you to Jade and everyone at Nurse Next Door who supported Mum and our family. I will always remember the kindness you showed us during such an important and difficult time in our lives. I would absolutely recommend Nurse Next Door to any family looking for care that feels genuinely personal.
Y Teef
I cannot speak highly enough of Nurses Next Door and lovely Dee who helped me at the last minute to organise care for my grandparents. All the nurses were extremely knowledgeable and caring. Thank you so much to Nurses Next Door for your excellent care and kindness. Thank you!!!
Jemma F
Just like the name suggests they are like your neighbours next door. When you need a helping hand they will be there caring for you. I had the pleasure of meeting Shanna and Sheenal. Both of them are professionals and is pleasant dealing with them. I strongly recommend the company,
Dan
What a great and personalised service that we receive on a regular and going nature for our daughter! Nurse next door are prompt, friendly, and detailed with their support and care, thank you so much!
leaf
We are very grateful for the support and care we have received. The Melbourne North team have been professional, compassionate, and understanding throughout our journey. They have shown great patience while we adjusted to accepting the need for support, always respecting the pace at which support was accepted and encouraging independence. Their assistance has made a real positive difference in our lives, and we recommend their services.
Yvette Wilkinson
We have been using nurse next door for my grandparents. The combination of general care and nursing trained staff ensures high quality care. Communication has been excellent. Danielle has been a pleasure to work with.
James Maino
Clear and practical presentation for Seniors Epping Probus Club has been enthralled with the two onsite programs presented during the past 12 months Highly recommend them
Peter Egan
We are so grateful to the team at Nurse Next Door Melbourne North. Dee is an amazing communicator and always happy to offer help or advice . We Would definitely recommend their services to anyone considering at home care.
Elizabeth Donaldson
Exceptional care! After my mother-in-law had a stroke, Dee and Shanna from the leadership team visited us right in the hospital to organize a home care plan. My MIL is a fiercely independent woman in her 80s, and we expected her to resist care entirely. Instead, the caregivers were incredibly lovely, thoughtful, and encouraging. Having Registered Nurses oversee everything gave our family total peace of mind. We cannot recommend Nurse Next Door Melbourne North more. Thank you for everything!
Nikita Elliott
chris armstead
Jodie has been very responsive and prompt with her email communication. She has also done an excellent job arranging for nurses to visit the client on time.
Melissa Connor
The Caring Journal
The Caring Journal is your go-to destination for stories, insights, and resources that celebrate the art and heart of caregiving.
Why Nurse Next Door?
Quality Home Care That’s Personal and Professional
Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.
Quality Home Care That’s Personal and Professional
We Match You with Your Perfect Caregiver
We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.
We Match You with Your Perfect Caregiver
Reliable Care with Our Attendance Monitoring System
Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.
Reliable Care with Our Attendance Monitoring System
Qualified & Insured Caregivers You Can Trust
Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.
Qualified & Insured Caregivers You Can Trust
We Aim to Provide You The Same Caregiver Everytime
We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.
We Aim to Provide You The Same Caregiver Everytime
24/7 Live Calling Support
Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.
24/7 Live Calling Support
Comprehensive Care at Every Age
Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.
Comprehensive Care at Every Age
