Living with a complex condition shouldn't mean leaving home. Our Nurse-led service manages ventilators, PEG feeding, and spinal care, ensuring you feel safe, supported, and respected every step of the way.
Specialised Support for High Intensity Needs
Complex care requires specific technical skills and unwavering attention to detail. Our team develops comprehensive care plans that cover risk assessments and protocols, ensuring your safety is never left to chance.
- Enteral Feeding: Safe administration of feeds and medication via PEG or PEJ tubes including site care.
- Respiratory Support: Assistance with tracheostomy care, ventilators, suctioning and oxygen therapy.
- Bowel & Bladder: Dignified support for complex bowel care, catheters and ostomy care.
- Neurological Conditions: Specialised support for ABI, Spinal Cord Injury and Motor Neurone Disease.
- Diabetes Management: Clinical support for unstable diabetes including monitoring and insulin.
- Epilepsy Management: Implementation of seizure plans and emergency medication administration.
Specialised Support for High Intensity Needs
Complex care requires technical skills and unwavering attention to detail. Our local Registered Nurses carry out risk assessments and put clear safety protocols in place.
- Registered nurse led care plans for complex health needs
- Dignified, in home care for aged care and disability support
- Skilled support for feeding, respiratory and mobility needs
- Around the clock availability from a consistent care team
Complex care right across
Knox
Our caregivers live and work locally, so care at home is never far away, anywhere in Knox.
- Ringwood
- Ferntree Gully
- Belgrave
- Bayswater
- Knox
- Mount Dandenong
- Lysterfield
- Kallista
- Wheelers Hill
- Glen Waverley
- Sassafras
- Rowville
- Mooroolbark
- Kilsyth
- Heathmont
- Croydon
- Wonga Park
- Montrose
- Lilydale
- Scoresby
Book a free Caring Consult in Knox
Complex care in Knox:
How we can help
Who provides the care, Nurses or Support Workers?
It depends on your clinical needs. Registered Nurses (RNs) perform specific procedures like catheter changes or complex wound care. For high intensity tasks like PEG feeding or bowel care, we use highly trained Caregivers. These staff are signed off by a Clinical Nurse Specialist and receive ongoing supervision to ensure safety.
How do you ensure clinical safety?
We work under a clear Clinical Governance Framework. Every complex care client has a designated Clinical Lead who builds your care plan, trains staff to your specific needs, and carries out regular reviews so all health protocols are followed.
Can I use my NDIS funding for this?
Yes. We are experienced in supporting participants with High Intensity Daily Personal Activities funding. We work with your Support Coordinator to build a roster that maximizes your budget while meeting your clinical requirements.
What specific conditions can you support?
Our team supports a wide range of complex needs, including Spinal Cord Injuries (SCI), Acquired Brain Injuries (ABI), Motor Neurone Disease (MND), and Cerebral Palsy. If you have a specific diagnosis, please contact us to discuss your care plan.
What happens if my regular carer is sick?
Consistency matters for safety. We build a care team around you rather than relying on one person, so multiple staff are trained on your specific equipment and routines. If your primary carer is unavailable, another team member who knows you well can step in.
Can you provide 24/7 coverage?
Yes, we specialise in 24/7 complex care. We build rosters to cover day, evening and overnight shifts, including active and inactive overnight support, so you are never without the clinical support you need.
Delivering a WOW Customer Experience
Lovely staff, management great to deal with and the care offered is of high standards. Definitely would recommend their services.
Rosemary Giampaolo
Norm Smith
Very positive experience setting up a new in-home support team for new client. Friendly reliable staff who have been quick to develop a rapport.
Verity Newnham
Tennille Paternott
Debbie from Nurses Next Door is just lovely. Very kind, patient and understanding. She had gone out of her way to help me and make me feel comfortable as well as help with things that my support coordinator could be doing. She has contacted my GP herself for prescriptions and followed up on other needs.
Melanie Jacobs
Professional and reliable.
Karyn Peavey
I can highly recommend these wonderful people. They are very caring, knowledgeable, skilled nurses. Happy to help in anyway they can. We were floundering when mother-in-law came into our care but Michelle and her crew have been great and sorted us out to a large extent. Chris Atkins
Chris Atkins
Liza Grace
Very thorough and caring approach
MaxineF1 F
Extremely reliable. Participant is very happy with support.
Tricia Haddon
Nurse Next Door have been friendly, efficient and adaptable. They have been very considerate of a very busy schedule.
Debbie Browne
Very happy with Nurse Next Door organisation very caring staff and so reliable
clarrie young
Chen and Shae have been amazing at sourcing workers for my constant last minute requests. The support workers I have interacted with have all been incredibly friendly and also greet you with a smile and a willingness to give it their all. I have tried other support worker companies and none of them have been able to provide me the flexibility that Nurse Next Door has. I have already recommended Nurse Next Door to my Support Coordinator and other allied health companies I use.
Lauren Hodgkinson
Mum needed some support after an extended time in hospital after surgery. The support workers have been so lovely and caring and a great fit for us. We would highly recommend Nurse Next Door. They have made a difficult time much easier.
Belinda Clear
I changed to nurse next door as previous provider could not supply the same person or consistent time. Many times no one came. I was expecting that this would be the case for other providers . Not so with Nurse next door Tecoma. We now have a nurse driven service ( not all of them are) able to supply consistent carers at the same time each day. An RN came and did the initial assessment of the home and my friends needs. That did not happen previously, it was done over the phone. Not only that their RN’s have driven quality care, making suggestions that transformed our lives. I am an RN myself and l am so impressed with the service. I should have changed ages ago. I am no longer burnt out, feel totally supported and just want to shout out to the whole world, nurse next door is amazing . Thank you guys you saved me and my friend. So much appreciation going your way!!
pauline klemm
Nurse Next Door has been amazing for my son’s post surgery care. They have been professional and efficient and helped me immensely with wound care and advice. Highly recommend!
Anna Lloyd
We really appreciate the wonderful help from the Nurse Next Door carers, who have been a fantastic, reliable support for my mother. We feel very comfortable when she is in their care.
Anita Begg
This team are fantastic. They are helping two of my elderly relatives with much needed social and practical support and they have proven time and again that they're reliable, knowledgeable, well organised, friendly and capable. Thank you for all of your support!
Meredith Begg
The Nurses Next Door are always very professional and friendly and they provide a great service to me visiting on a second daily basis to dress my wounds
Penny Mifsud
Have had two nurses from NND at home to dress a leg wound for several weeks, Excellent, professional staff. Proved a great help to me for dressings I could not do due to personal frailties. I would recommend them, anytime.
John Galanos
Nurse next door is an excellent company. They not only give the highest quality of care but match the nurse with the clients needs and personality ensuring they provide not physical care but also emotional support. I would recommend them to anyone looking for care of any kind.
Lisa Montgomery
This service is just amazing and we are so grateful and happy we found it! We needed some after surgery nursing care, to be provided in our home as we couldn't get out to the hospital, with the care and expertise expected from a hospital service. Our nurse, Michelle, was absolutely wonderful and a ray of light during such a difficult time. She is very friendly, approachable and knew exactly what she was doing. We were very impressed with the whole service, from first contact with the Intake Centre to the ongoing care provided by Michelle. The care and compassion across the entire service was amazing. When we had an issue getting help Nurse Next Door was there for us, thank you!
Nicole Rimmer
I have been with NND for a few years now. So accommodating, professional, caring and friendly. I have dealt with others and they are the most organized.
Julie Prior
Nurse next door have been absolutely fantastic in supporting our dad. He needed care post surgery and not only was it provided by Nurse Next Door, but it was done with so much care, attention and gentleness. Highly recommend!
Shradha Somaia
Our experience with Nurse Next Door has been a very positive one. The staff are friendly, caring, and experienced and offer practical help and advice. My parents look forward to their visits.
Susanne Dittrich
I have had the pleasure of using Nurse Next Door for the last 6 weeks or so. Debbie is so helpful and nothing is too much trouble. The carers I have had are wonderful. I highly recommend this company for all your needs
fred white
SiiHua Ngieng
Nurses next Door was an amazing service. Debbie provided that extra time with us to understand our grandson's needs which meant a lot to us. Nurses next door provided a very professional service. As a parent, you always feel that no one can look after your child as well as you. Debbie and her team showed so much care towards the job of looking after my grandson that it helped put my mind and heart at ease. Thank you so much :)
michelle salisbury
So far all dealings we have had with staff and associated companies of Nurses Next Door have been no fuss, helpful and prompt….we cant fault the service at all. My mum feels so much more at ease now she has such helpful friendly people to assist her!
Shell Miles
Wonderful - so much care,attention ,punctuality and kept informed. A d very professional. Provided a lightweight transportable ride-on. Such a help. Thankyou.
Linda Hart
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Why Nurse Next Door?
Quality Home Care That’s Personal and Professional
Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.
Quality Home Care That’s Personal and Professional
We Match You with Your Perfect Caregiver
We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.
We Match You with Your Perfect Caregiver
Reliable Care with Our Attendance Monitoring System
Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.
Reliable Care with Our Attendance Monitoring System
Qualified & Insured Caregivers You Can Trust
Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.
Qualified & Insured Caregivers You Can Trust
We Aim to Provide You The Same Caregiver Everytime
We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.
We Aim to Provide You The Same Caregiver Everytime
24/7 Live Calling Support
Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.
24/7 Live Calling Support
Comprehensive Care at Every Age
Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.
Comprehensive Care at Every Age
