Living with a complex condition shouldn't mean leaving home. Our Nurse-led service manages ventilators, PEG feeding, and spinal care, ensuring you feel safe, supported, and respected every step of the way.
Specialised Support for High Intensity Needs
Complex care requires specific technical skills and unwavering attention to detail. Our team develops comprehensive care plans that cover risk assessments and protocols, ensuring your safety is never left to chance.
- Enteral Feeding: Safe administration of feeds and medication via PEG or PEJ tubes including site care.
- Respiratory Support: Assistance with tracheostomy care, ventilators, suctioning and oxygen therapy.
- Bowel & Bladder: Dignified support for complex bowel care, catheters and ostomy care.
- Neurological Conditions: Specialised support for ABI, Spinal Cord Injury and Motor Neurone Disease.
- Diabetes Management: Clinical support for unstable diabetes including monitoring and insulin.
- Epilepsy Management: Implementation of seizure plans and emergency medication administration.
Specialised Support for High Intensity Needs
Complex care requires technical skills and unwavering attention to detail. Our local Registered Nurses carry out risk assessments and put clear safety protocols in place.
- Registered nurse led care plans for complex health needs
- Dignified, in home care for aged care and disability support
- Skilled support for feeding, respiratory and mobility needs
- Around the clock availability from a consistent care team
Complex care right across
Canberra
Our caregivers live and work locally, so care at home is never far away, anywhere in Canberra.
- Belconnen
- Gungahlin
- Jerrabomberra
- North Canberra
- Queanbeyan
- South Canberra
- Tuggeranong
- Weston
- Coombs
- Woden
Book a free Caring Consult in Canberra
Complex care in Canberra:
How we can help
Who provides the care, Nurses or Support Workers?
It depends on your clinical needs. Registered Nurses (RNs) perform specific procedures like catheter changes or complex wound care. For high intensity tasks like PEG feeding or bowel care, we use highly trained Caregivers. These staff are signed off by a Clinical Nurse Specialist and receive ongoing supervision to ensure safety.
How do you ensure clinical safety?
We work under a clear Clinical Governance Framework. Every complex care client has a designated Clinical Lead who builds your care plan, trains staff to your specific needs, and carries out regular reviews so all health protocols are followed.
Can I use my NDIS funding for this?
Yes. We are experienced in supporting participants with High Intensity Daily Personal Activities funding. We work with your Support Coordinator to build a roster that maximizes your budget while meeting your clinical requirements.
What specific conditions can you support?
Our team supports a wide range of complex needs, including Spinal Cord Injuries (SCI), Acquired Brain Injuries (ABI), Motor Neurone Disease (MND), and Cerebral Palsy. If you have a specific diagnosis, please contact us to discuss your care plan.
What happens if my regular carer is sick?
Consistency matters for safety. We build a care team around you rather than relying on one person, so multiple staff are trained on your specific equipment and routines. If your primary carer is unavailable, another team member who knows you well can step in.
Can you provide 24/7 coverage?
Yes, we specialise in 24/7 complex care. We build rosters to cover day, evening and overnight shifts, including active and inactive overnight support, so you are never without the clinical support you need.
Delivering a WOW Customer Experience
It was very helpful to access to a local provider for a timely assessment and report required for NDIS review. It was a much faster and more affordable option (didn’t have to pay for someone to travel interstate) than we have previously experienced.
Sandra Pymont
The lovely nurses assisted me with wound dressings and ADL for about a week for an hour or two in the mornings. Due to the unique wound care protocols, a buddy shifts were done with my wife. Couldn't fault the care and diligence of the nurses. Would use them again, if needed.
Trevor Robinson
Lovely staff members, caring and thoughtful.
Madelaine Cohen
After contacting many providers NND Canberra were the only one that were willing to provide the service and were still using the NDIS for nursing support. I was requiring a nurse to perform, support and trouble shoot a procedure for my son who has a disability in his home. The service was set up with ease. I have also found the communication between the agency and my son, and I has been excellent. My son is very happy with the support he is getting with the nurses (who have all been the same people) and we always receive the roster in advance. The nurses are trained well in the procedure and have always been respectful to my son. Very happy with NND Canberra.
Sofie MOnt
Don't know how I got by without them. Nurse Next Door makes every day better, even the ones when I'm at my worst.
Alison Grills
If you are unfortunate enough that you require Nursing assistance, you will be pleased to know that Nurse Next Door can take care of your every need. Nurse Next Door have been assisting me on a daily basis for over a year now. I don't know what I would do without them. The staff are always Enthusiastic, Thoughtful and Friendly and have consistently made extra efforts to accommodate all my nursing and medical needs and have consistently provided excellent service. I am very pleased with the quality of service Nurse Next Door provides. Thank you Nurse Next Door for making my life easier.
Chris Gore
Our family is enormously grateful to Nurse Next Door, they swung into action, organising urgent care for a family member. Their people are very lovely, trustworthy & extremely capable. We have no hesitation is recommending their services.
K Hoop
Nurse Next Door stepped in to assist with urgent, in-home palliative care when our regular provider failed. They provided a responsive, compassionate and professional service that permitted my mother to die in her own bed, with loved ones around her as she wished. As a health professional myself, based on our experience, I fully recommend them.
Andrew Crane
I have been using the services of Nurse Next Door for my mother for over 2 years now. Mum's weekly carers are so professional and friendly and very bright company for Mum. NND are always flexible and responsive and it puts my mind at ease knowing that Mum's care is top notch and that she is happy in their company. Mum made a decision to stay at home and not move to retirement care. Nurse Next Door has allowed Mum's wishes to be a reality, supporting not only Mum, but we as Mum's family also. I highly recommend Nurse Next Door in Canberra!
Alison Gerrard
I got lucky when I found Nurse NextDoor. The team they have wrapped around me are professional, gentle and caring and bring a spark to my day when they arrive. Nothing is too much to ask, and to be able to speak with your team, not a call centre, is massively reassuring. Well done team, and thankyou.
Julie Hays
We engaged Nurse Next Door to provide in-home support for my 89 year old much loved father-in-law, Werner. The services were very professionally delivered and we could not speak more highly of Kylie and her team who do a difficult job with empathy and dignity. As our loved ones age, it can be a daunting task to keep them at home for as long as possible and some outside care keeps them at home longer which is what they much prefer. We have just needed to move Werner into Jindalee Nursing Home but there is no doubt Nurse Next Door enabled this to be delayed as long as possible. We have no hesitation in recommending Nurse Next Door to any family in similar circumstances to ours.
Gary Green
The nursing care is excellent, with kind and friendly nurses who are skilled and professional. Communication with Nurse Next Door is easy and they are very responsive.
Gaye Greed
We were so thankful to find Nurse Next Door when our Mum needed assistance to remain living at home independently, she was treated with respect and kindness by Nurse Next Doors professional carers. After moving to residential care and having major surgery Nurse Next Door was an absolute saviour in Mums post operative care. Every interaction with the Nurse Next Door has been positive, with people who really care.
Rebecca Nikias
We have been with Nurse Next Door for 2 years since they were able to bring Mum home from hospital after a fall during the Covid Lockdowns. They have become more than carers (although they are a help with some of her housework) they are now friends. They chat with her and take her places which she loves, even getting up early to take her to the balloons! As I am in Melbourne it is a great comfort to know there is someone there with her everyday.
Cathy Devries
Very easy to get set up. They were extremely professional, responsive and flexible. The service was great and gave me huge peace of mind to get out and get some rest. I will definitely be using their services again.
Sam Chard
Amanda Cassidy
NND have provided a valuable care option for my mum in her home. With NND as a part of our regular care team, I feel confident there is also back up with experienced carers when we need it.
Anne T
I have rarely had an issue with NND. The carers and nurses are all wonderful kind and caring people. Being bedbound I cannot do most of the normal things anymore but they are always very helpful.
Jonathan Barratt
I had great difficulties trying to organize nursing care for my brother who came to stay with me in Canberra for 4 months. Rang numerous providers but they had no nursing capacity to help us out. Rang Nurse Next Door and they were absolutely brilliant from the start. I spoke with a representative and they organized for someone to come out and assess our needs. The nurses who attended my brothers services were absolutely brilliant, very caring and showed a lot of empathy. It was wonderful seeing my brother interact so well with others. They all cared about their work, you could see they loved what they were doing. We were kept up to date with weekly rosters, so we knew exactly who was attending. I would highly recommend their services.
Magdalena Hodak
The Caring Journal
The Caring Journal is your go-to destination for stories, insights, and resources that celebrate the art and heart of caregiving.
Why Nurse Next Door?
Quality Home Care That’s Personal and Professional
Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.
Quality Home Care That’s Personal and Professional
We Match You with Your Perfect Caregiver
We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.
We Match You with Your Perfect Caregiver
Reliable Care with Our Attendance Monitoring System
Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.
Reliable Care with Our Attendance Monitoring System
Qualified & Insured Caregivers You Can Trust
Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.
Qualified & Insured Caregivers You Can Trust
We Aim to Provide You The Same Caregiver Everytime
We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.
We Aim to Provide You The Same Caregiver Everytime
24/7 Live Calling Support
Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.
24/7 Live Calling Support
Comprehensive Care at Every Age
Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.
Comprehensive Care at Every Age
