Living with a complex condition shouldn't mean leaving home. Our Nurse-led service manages ventilators, PEG feeding, and spinal care, ensuring you feel safe, supported, and respected every step of the way.
Specialised Support for High Intensity Needs
Complex care requires specific technical skills and unwavering attention to detail. Our team develops comprehensive care plans that cover risk assessments and protocols, ensuring your safety is never left to chance.
- Enteral Feeding: Safe administration of feeds and medication via PEG or PEJ tubes including site care.
- Respiratory Support: Assistance with tracheostomy care, ventilators, suctioning and oxygen therapy.
- Bowel & Bladder: Dignified support for complex bowel care, catheters and ostomy care.
- Neurological Conditions: Specialised support for ABI, Spinal Cord Injury and Motor Neurone Disease.
- Diabetes Management: Clinical support for unstable diabetes including monitoring and insulin.
- Epilepsy Management: Implementation of seizure plans and emergency medication administration.
Specialised Support for High Intensity Needs
Complex care requires specific technical skills and unwavering attention to detail. Our local Registered Nurses build comprehensive in home care plans, with full risk assessments and protocols in place, so your safety is never left to chance.
- Registered nurse led care plans for complex health needs
- Dignified, in home care for aged care and disability support
- Skilled support for feeding, respiratory and mobility needs
- Around the clock availability from a consistent care team
Complex care right across
Melbourne
Our caregivers live and work locally, so care at home is never far away, anywhere in Melbourne.
- Prahran
- Malvern
- Glen Iris
- Caulfield
- Glen Huntly
- Ashburton
- Ashwood
- Carnegie
- Murrumbeena
- Bentleigh
- Kooyong
Book a free Caring Consult in Melbourne
Complex care in Melbourne:
How we can help
Who provides the care, Nurses or Support Workers?
It depends on your clinical needs. Registered Nurses (RNs) perform specific procedures like catheter changes or complex wound care. For high intensity tasks like PEG feeding or bowel care, we use highly trained Caregivers. These staff are signed off by a Clinical Nurse Specialist and receive ongoing supervision to ensure safety.
How do you ensure clinical safety?
We work under a clear Clinical Governance Framework. Every complex care client has a designated Clinical Lead who builds your care plan, trains staff to your specific needs, and carries out regular reviews so all health protocols are followed.
Can I use my NDIS funding for this?
Yes. We are experienced in supporting participants with High Intensity Daily Personal Activities funding. We work with your Support Coordinator to build a roster that maximizes your budget while meeting your clinical requirements.
What specific conditions can you support?
Our team supports a wide range of complex needs, including Spinal Cord Injuries (SCI), Acquired Brain Injuries (ABI), Motor Neurone Disease (MND), and Cerebral Palsy. If you have a specific diagnosis, please contact us to discuss your care plan.
What happens if my regular carer is sick?
Consistency matters for safety. We build a care team around you rather than relying on one person, so multiple staff are trained on your specific equipment and routines. If your primary carer is unavailable, another team member who knows you well can step in.
Can you provide 24/7 coverage?
Yes, we specialise in 24/7 complex care. We build rosters to cover day, evening and overnight shifts, including active and inactive overnight support, so you are never without the clinical support you need.
Delivering a WOW Customer Experience
I have now used Nurse Next Door twice and have been really impressed with their level of service and expertise. The companionship carers they provided to assist my ageing mother were perfect for the role.
michael barden
Very professional in all they do would definitely use again
Phill Glessing
Nurse next door have been so easy to deal with from the first phone call when we were in desperate need and have continued to provide the same standard of care months on. The carer provided is the perfect match for my Dad and is always interested in listening to what dad has to say, she is so helpful and caring in all aspects. I can also say that about any temporary replacement carers that have been used as well. There were a few hiccups with our home care provided and Nurse next door dealt with all that as well. I would highly recommend NND to anyone needing care for the elderly loved ones.
theo pilipasidis
We have been very impressed of the wonderful service and genuine care and support given to our elderly mother by Care Nurses, Shae and Vanessa from Nurse Next Door. I would highly recommend this Service to anyone in need of nursing care, who are professional and compassionate. Keep up the great work!
Maria D
Great support!
Jane Trengove
Riccardo Galvan
amazing service, very prompt, always on time. This company works on the client's time frame always, unlike some other company i had used. Highly recommend choosing this company, very professional.
Poppy Collias
Nurse Next Door (in particular Ronnie and Heather) have become an integral part of my uncle's care whilst he is living at home. As a family, it has brought us great comfort knowing we can rely on the team at NND to be there for him whenever he needs. We cannot speak highly enough of you all - thank you for all you do..
Anna Cornell
Ted Haydon
I have used this service on a number of occasions for my Mum. I can highly recommend them. They are professional yet personable, dependable and accommodating. The staff are really wonderful with her, making cups of tea to hand massages, nothing seems too much trouble. Love this company!
Fran Hodge
Thanks for taking such good care of Dad over the past few weeks. We really appreciate knowing he was cared for so well while we couldn't get there.
Claudia Jesse
I highly recommend the team at Nurse Next Door. The interview process was thorough to make sure that they matched me with the perfect Carer to suit my needs. They make me feel valued and cared for beyond what I ever imagine possible. They matched me so well with my Carer that she feels like part of the family, Definitely make Nurse Next Door your first point of call, You won’t be disappointed!!!
Denise Maddaford
Nurse Next Door has some fantastic carers. I have been so impressed by the support they provide to my mother - the genuine care for her wellbeing along with the effort to do what they can to help. I am very impressed!
Stephen Malloch
nethmi Perera
Maria m
How can I ever thank your company enough. A last minute trip to Melbourne, Nurse next door came to our rescue and were able to accommodate for our son, at the last minute (my fault). I have never used an agency before for my son A seamless, caring and professional service. Nothing was ever too hard. From the initial phone call, through to the accounts, it was so easy and faultless. Our nurse was so caring and professional, she made my son happy and safe. Thank you!! Our trip would have been a nightmare without you.
Fred Finette
S H
They have always been willing to help even with last minute changes. Very professional care coordinator.
Naomi Connock
We have been very happy with the care service that Nurse Next Door provides. The carers provide warm, engaging support and the service is very responsive to our needs.
Susan Elliott
Nurse Next Door went above and beyond what is generally provided by home care agencies. The care staff are of high quality and receive very good supervision from management making NND a great choice for people with complex support needs.
Jane Adams
Nurse Next Door are true to their word, " Our Talent is Caring' I was in need of assistance with a fragile and complex situation and Nurse Next Door was prompt and at my front door with a positiveness, trustworthiness, a smile and a caring nature . Their methodology, integrity and professionalism ensured that the most fragile and complex situation was not too difficult or out of their scope. Nurse Next Door are skilled, competent, knowledgeable, and resourceful people. The friendly nurses listened, were accommodating, caring, kind and humble; in turn we felt safe, confident and reassured that we were going to be in the hands of good people . The staff at Nurse Next Door presented a health plan and recommendations so that the best possible health outcome was achieved. Nurse Next Door; you have demonstrated good nursing practices. Thank you for preserving the faith of what it means to service community health outreach programs; servicing the isolated, the fragile and vulnerable citizens in the community. Nurse Next Door, you are wonder workers and you do us all proud!
Filona Barbaro
I have found Nurse Next Door to have staff that are extremely helpful. The carers I have I’ve found to be very compatible with my personality and needs. I highly recommend this company.
Lisa Montgomery
Terrific organisation providing friendly, engaging carers and always prompt and helpful in assisting my husband’s requirements.
Flora Di Medio
Fabulous company that I cannot recommend highly enough. I have used them both in WA and Victoria for NDIS care and the standard across both has been the same.
Brayden Hulett
My dear 43-years-old, NDIS pensioner son, has been a client of Nurse Next Door (NND) in Melbourne CBD since 2021. NND has been a wonderful care agency for him in that time. The different NND Carers he has had in these 3 years have generally been excellent for him — On time, disciplined, hard-working, interested, sensitive, supportive, and friendly. NND managers and administrative staff have also been very efficient, effective and most helpful, supportive and respectful in their interactions with us, particularly in their planning, organising, and clear and frequent communication. I highly recommend NND to other people in Melbourne (and elsewhere in Victoria) who may need excellent welfare care for themselves, or family members or friends, in future !
John Austin
Thank you to the team at Nurse Next Door for your amazing service and support. You have taken such good care of my sister, and nothing is too much trouble.
Cowen Family
The service I get from Nurse Next Door is outstanding. Thoroughly recommend their service.
Geraldine Newman
I recently had dental surgery and needed assistance. The Nurse Next Door Home Care Services team were amazing and provided me with great care and I felt safe and supported. Thank you Nurse Next Door Home Care Services team!
C C
Wonderful care and response times helping us in our time of need. Rev and Sasha do an amazing job to understand what is required and implement. Thank you for all your help.
Lia Dixon
Each carer that Nurse Next Door sent to support my mum was excellent. Professional, personable and a great cook! I felt she was safe in their care.
Jane Davies
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Why Nurse Next Door?
Quality Home Care That’s Personal and Professional
Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.
Quality Home Care That’s Personal and Professional
We Match You with Your Perfect Caregiver
We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.
We Match You with Your Perfect Caregiver
Reliable Care with Our Attendance Monitoring System
Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.
Reliable Care with Our Attendance Monitoring System
Qualified & Insured Caregivers You Can Trust
Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.
Qualified & Insured Caregivers You Can Trust
We Aim to Provide You The Same Caregiver Everytime
We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.
We Aim to Provide You The Same Caregiver Everytime
24/7 Live Calling Support
Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.
24/7 Live Calling Support
Comprehensive Care at Every Age
Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.
Comprehensive Care at Every Age
