Living with a complex condition shouldn't mean leaving home. Our Nurse-led service manages ventilators, PEG feeding, and spinal care, ensuring you feel safe, supported, and respected every step of the way.
Specialised Support for High Intensity Needs
Complex care requires specific technical skills and unwavering attention to detail. Our team develops comprehensive care plans that cover risk assessments and protocols, ensuring your safety is never left to chance.
- Enteral Feeding: Safe administration of feeds and medication via PEG or PEJ tubes including site care.
- Respiratory Support: Assistance with tracheostomy care, ventilators, suctioning and oxygen therapy.
- Bowel & Bladder: Dignified support for complex bowel care, catheters and ostomy care.
- Neurological Conditions: Specialised support for ABI, Spinal Cord Injury and Motor Neurone Disease.
- Diabetes Management: Clinical support for unstable diabetes including monitoring and insulin.
- Epilepsy Management: Implementation of seizure plans and emergency medication administration.
Specialised Support for High Intensity Needs
Complex care requires technical skills and unwavering attention to detail. Our local Registered Nurses carry out risk assessments and put clear safety protocols in place.
- Registered nurse led care plans for complex health needs
- Dignified, in home care for aged care and disability support
- Skilled support for feeding, respiratory and mobility needs
- Around the clock availability from a consistent care team
Complex care right across
Joondalup
Our caregivers live and work locally, so care at home is never far away, anywhere in Joondalup.
- Hillarys
- Ocean Reef
- Craigie
- Mullaloo
- Padbury
- Burns Beach
- Clarkson
- Butler
- Joondalup
- Kingsley
- Banksia Grove
- Carramar
- Wanneroo
- Wangara
- Madeley
- Landsdale
- Hocking
- Ashby
Book a free Caring Consult in Joondalup
Complex care in Joondalup:
How we can help
Who provides the care, Nurses or Support Workers?
It depends on your clinical needs. Registered Nurses (RNs) perform specific procedures like catheter changes or complex wound care. For high intensity tasks like PEG feeding or bowel care, we use highly trained Caregivers. These staff are signed off by a Clinical Nurse Specialist and receive ongoing supervision to ensure safety.
How do you ensure clinical safety?
We work under a clear Clinical Governance Framework. Every complex care client has a designated Clinical Lead who builds your care plan, trains staff to your specific needs, and carries out regular reviews so all health protocols are followed.
Can I use my NDIS funding for this?
Yes. We are experienced in supporting participants with High Intensity Daily Personal Activities funding. We work with your Support Coordinator to build a roster that maximizes your budget while meeting your clinical requirements.
What specific conditions can you support?
Our team supports a wide range of complex needs, including Spinal Cord Injuries (SCI), Acquired Brain Injuries (ABI), Motor Neurone Disease (MND), and Cerebral Palsy. If you have a specific diagnosis, please contact us to discuss your care plan.
What happens if my regular carer is sick?
Consistency matters for safety. We build a care team around you rather than relying on one person, so multiple staff are trained on your specific equipment and routines. If your primary carer is unavailable, another team member who knows you well can step in.
Can you provide 24/7 coverage?
Yes, we specialise in 24/7 complex care. We build rosters to cover day, evening and overnight shifts, including active and inactive overnight support, so you are never without the clinical support you need.
Delivering a WOW Customer Experience
Rob Wood
I do not have photos or videos to post, but I can say without fear of contradiction that Nurse Next Door , Joondalup, is an excellent care agency. I moved to WA from Queensland in around July this year and have found the agency to go above and beyond in helping me with the confusion of moving to WA which has many procedures different to Queensland. Without the help of staff I would have been completely lost in the maze of differences I have encountered, but staff knowing the difficulty of settling into a new state have been wonderful. I would also like to say, that as an elderly person with a terminal illness, their care has been outstanding. I could not have wished for better. There were some small issues in the early stages getting to know a new care agency and settling into a new state, but these were sorted with care and patience, for which I am very grateful. I cannot speak highly enough of Toral, the CEO of Joondalup and her staff. Elizabeth E. Alves, Regents Garden Wanneroo WA
Elizabeth Alves
These Nurses are the best, they go above and beyond and always make you feel comfortable I highly recommend them you won’t be disappointed
ryan bennison
In all my dealings with the coordinator and staff, they've all been so friendly and above professional. The care and attentiveness they provide for my mum is beyond my expectations. I'm deeply grateful..thank you.
Lefki Georgiou
Baxter Carson
I am very happy with the professionalism shown to me and mine, and also the personal touch , which makes for happy relationships. I wholeheartedly recommend Nurse Next Door to be a provider for Aged Care.
Theresa “Terri” O'Day
Absolutely fantastic service. My support person Lauren is very supportive, proactive and charismatic.
WillzGotSkillz
Donna is a absolute diamond very happy with the service and support she has given
Jean Avril
Nurse Next Door Joondalup have been providing 24/7 care since May 2024. They provide a high quality of care & it's such a relief to know our loved ones are in good hands. The staff are very knowledgeable & very caring. Toral, the Managing Director is always contactable which is important. Thank you Nurse Next Door Joondalup for the amazing services provided.
Christine Susac
Absolutely delightful people 😊,prompt as well,take job seriously but at same time stay happy bubbly & cautious of my needs Lana Tapping 💗
Lana Tapping
Coming home from hospital after surgery I didn't want help. I wanted to be independent and do things for myself but I very quickly realized that I did need help and couldn't always keep asking family due to their own commitments. I was told about Nurse Next Door and they came to see me. We had a chat about my needs and goals and what I would like to do out and about the community. Nurse Next Door have been a wonderful addition and I've never looked back. They are always polite and helpful and never make me feel I cant do it - or just do it for me. I wanted to retain my independence but I've also gained friends. All the support workers are absolutely fantastic and I couldn't recommend them more highly.
Mark Scott
The team at nurse next door Joondalup are amazing, Steph is a fabulous carer, nurse and co-ordinator..Steph is such a bright and bubbly character, full of enthusiasm and always starts everything on the positive, definitely lightens the day and makes her clients feel very special, nothing is too much for Steph, we are thankful to have her help and Ernie will definitely continue to live his best life
Julie Rawlings
I recently used NND Joondalup for NDIS care whilst on holiday. Although the branch is new, the staff were incredible. Toral, together with Anja are a fantastic pair to work with and were an absolute joy to be around. All the support staff I had (including Holly, Crystal, Janesha) during my visit were absolutely exceptional people and it was very evident that they truly loved doing what they do. I will absolutely be using their services for future visits to Perth. Thanks for making my holiday an absolute breeze from start to finish. :)
Brayden Hulett
I had some respite so my wife had Nurse Next Door come in for two hours each morning and night to prepare meals and give care. They were excellent. It was great to have that time off knowing that Rosie was being cared for. They were excellent with her.
lewis young
Steph and the team are brilliant. They ensure there is frequent and open communication regarding their visits and any changes they notice. They cater to all of our family's needs and tailor the care and the staff to suit what would be best for the client. Steph goes over and above with the information that she provides for us and the entire team absolutely have the client's best interests at heart!
Maddalena Pratt
Since becoming a client I found the management and support workers to be professional and very caring. The support team I currently have is the best I have had since 2020.
Tasma Dawson
I think it's wonderful. The people are so friendly and I would highly recommend this business.
Michaela Madden
Mother With dementia nurse polite and treats mam with respect and dignity. Gives myself advice and tips to help me help my mother get through hard days and night s. Happy to have nurse next door helping mother and me
Stevie Todd
Cannot recommend Toral and her staff highly enough. Anja, Sandyha and Karma were absolutely amazing in assisting me care for my husband. Jim had Alzheimers and a terminal illness and all of the staff were caring, compassionate, knowledgeable and supportive at a very stressful time. Toral went above and beyond sorting out the issues I was facing with my care provider. Thank you ladies for your support of Jim and myself during such a difficult time.
Liz MacPherson
alana
These guys were awesome and provided not only urgent medical support but also guided us to make the the best decisions during very challenge times. Anja was a angel and our family would not have been in the position that we were which made mums final days with us a great memory it is was not for Anja's superior support and guidance. Anja we owe you everything!!! Thanks
Chris Elliott
The Caring Journal
The Caring Journal is your go-to destination for stories, insights, and resources that celebrate the art and heart of caregiving.
Why Nurse Next Door?
Quality Home Care That’s Personal and Professional
Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.
Quality Home Care That’s Personal and Professional
We Match You with Your Perfect Caregiver
We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.
We Match You with Your Perfect Caregiver
Reliable Care with Our Attendance Monitoring System
Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.
Reliable Care with Our Attendance Monitoring System
Qualified & Insured Caregivers You Can Trust
Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.
Qualified & Insured Caregivers You Can Trust
We Aim to Provide You The Same Caregiver Everytime
We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.
We Aim to Provide You The Same Caregiver Everytime
24/7 Live Calling Support
Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.
24/7 Live Calling Support
Comprehensive Care at Every Age
Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.
Comprehensive Care at Every Age
