Living with a complex condition shouldn't mean leaving home. Our Nurse-led service manages ventilators, PEG feeding, and spinal care, ensuring you feel safe, supported, and respected every step of the way.
Specialised Support for High Intensity Needs
Complex care requires specific technical skills and unwavering attention to detail. Our team develops comprehensive care plans that cover risk assessments and protocols, ensuring your safety is never left to chance.
- Enteral Feeding: Safe administration of feeds and medication via PEG or PEJ tubes including site care.
- Respiratory Support: Assistance with tracheostomy care, ventilators, suctioning and oxygen therapy.
- Bowel & Bladder: Dignified support for complex bowel care, catheters and ostomy care.
- Neurological Conditions: Specialised support for ABI, Spinal Cord Injury and Motor Neurone Disease.
- Diabetes Management: Clinical support for unstable diabetes including monitoring and insulin.
- Epilepsy Management: Implementation of seizure plans and emergency medication administration.
Specialised Support for High Intensity Needs
Complex care requires technical skills and unwavering attention to detail. Our local Registered Nurses carry out risk assessments and put clear safety protocols in place.
- Registered nurse led care plans for complex health needs
- Dignified, in home care for aged care and disability support
- Skilled support for feeding, respiratory and mobility needs
- Around the clock availability from a consistent care team
Complex care right across
Coffs Harbour
Our caregivers live and work locally, so care at home is never far away, anywhere in Coffs Harbour.
- Coffs Harbour
- Sawtel
- Glenreagh
- Woolgoolga
- Uranga
- Bellingen
- Dorrigo
- Macksville
- Bowraville
- Nambucca Heads
- South West Rocks
- Halfway Creek
- Red Rock
- Barraganyatti
Book a free Caring Consult in Coffs Harbour
Complex care in Coffs Harbour:
How we can help
Who provides the care, Nurses or Support Workers?
It depends on your clinical needs. Registered Nurses (RNs) perform specific procedures like catheter changes or complex wound care. For high intensity tasks like PEG feeding or bowel care, we use highly trained Caregivers. These staff are signed off by a Clinical Nurse Specialist and receive ongoing supervision to ensure safety.
How do you ensure clinical safety?
We work under a clear Clinical Governance Framework. Every complex care client has a designated Clinical Lead who builds your care plan, trains staff to your specific needs, and carries out regular reviews so all health protocols are followed.
Can I use my NDIS funding for this?
Yes. We are experienced in supporting participants with High Intensity Daily Personal Activities funding. We work with your Support Coordinator to build a roster that maximizes your budget while meeting your clinical requirements.
What specific conditions can you support?
Our team supports a wide range of complex needs, including Spinal Cord Injuries (SCI), Acquired Brain Injuries (ABI), Motor Neurone Disease (MND), and Cerebral Palsy. If you have a specific diagnosis, please contact us to discuss your care plan.
What happens if my regular carer is sick?
Consistency matters for safety. We build a care team around you rather than relying on one person, so multiple staff are trained on your specific equipment and routines. If your primary carer is unavailable, another team member who knows you well can step in.
Can you provide 24/7 coverage?
Yes, we specialise in 24/7 complex care. We build rosters to cover day, evening and overnight shifts, including active and inactive overnight support, so you are never without the clinical support you need.
Delivering a WOW Customer Experience
Could not be happier with Julia as she does a thorough job of looking after my house and thrilled with Nurse next door as a whole. Thank you so much Agnes. Gary.
Gary Barnaby
We are very much appreciated of the professional service we have received from Agnes from Nurses Next Door in Coffs Harbour. We would recommend them to anyone anticipating Aged Care.
Don Donovan
What an amazing experience dealing with professionals who show what true characteristics of health care workers should be with true empathy and heart centred care. I highly recommend their services and could not have asked for or encountered a better experience for my mother ❤️
Andrew Letchford
Agnes is so happy and very caring, also very passionate about her work. Agnes has been a huge inspiration for me as I feel safe, confiding in her for any health concerns I may be experiencing with my catheter, also new ways for my self esteem to improve the best possible outcomes for me. I am so grateful to have the Nurse Next Door team looking after my health care needs and taking time to talk to me about my health and any concerns I may have.
Pauline Murray
I recently had the sad experience of visiting a friend who was receiving end of life care from "Nurse Next Door" in Woolgoolga. Agnes and her team of amazing carers went way beyond what I myself could ever provide someone in this situation. The care and patience given to my friend was something I will never forget. If you have anyone who needs special care for a loved one I cannot recommend these wonderful people enough. Thank you to every one of those who cared for Carmen. Judy McLachlan
Judith McLachlan
Google Review for Nurse Next Door ⭐⭐⭐⭐⭐ I am extremely happy with the care I receive from Nurse Next Door. The team is professional, compassionate, and always willing to go the extra mile to ensure I am well taken care of. In particular, Agnes has been absolutely wonderful, kind, attentive, and always making sure my needs are met. Her dedication and support have truly made a difference in my life. I highly recommend Nurse Next Door to anyone looking for high-quality home care services. Thank you for all that you do! Trish
Trish Pope
The service and staff are great 10 out of 10
Keith Nicholls
After a while in hospital I returned home and needed assistance doing everything and Agnes and her staff were more than helpful for up to 6hrs a day for the first 2 weeks and continued on decreasing the hours up till now. I am more than grateful for the service I have received and I would recommend Agnes to anyone needing care.
Shirley Dodds
Since being with Nurse Next Door,I have found the staff to be kind, courteous and professional in my wound and continence care and would recommend them to my family and friends for any of the services they provide.
Michael Bellette
Recently commenced services with Nurses next door. I am so relieved to being supported by Agnes and her team who are very proffessional, efficient supportive and caring. If you need someone who can Support you in cutting through all the beaurocracy and support you for your ongoing needs these are the team to go with. Good luck on your own journey with Aged care.
Lindsay Margaret
AGNUS RIEFLER IS ONE OF THE KINDEST AND COMPASSIONATE PEOPLE YOU COULD EVER HOPE TO MEET.IF UR SEARCHING FOR SOMEONE THAT WILL SHOW INCREDIBLE CARE,SENSITIVITY AND DEPENDABILITY..LOOK KNOW FURTHUR.JUST GIVE AGNUS A CALL,SHE WILL TAKE CARE OF EVERYTHING.
justin brewer
I would like to commend Nurse Next Door on their wonderful service especially Taylor who looks after my Father John Hewitt her care and compassion towards Dad is excellent and communication with Dad's care is exceptional, the care and compassion from Nurse Next Door is second to none thankyou
Vicki Hewitt
Agnes and her team helped my father and me as he battled a very aggressive degenerative disease. After going through all the bureaucracy of MyAgedCare and other government departments, it was so much easier to get going with Agnes and the carer who worked with us. They were very attentive to any issues, and reassured us along the way. I very much recommend Nurse Next Door Coffs Harbour, would go with them again in a heartbeat.
L
Ken Tannock
Incredible care for my totally incapacitated Husband. Everyone is so polite and respectful to him which is not easy as he is difficult. Nothing is too much trouble from Agnes and colleagues.
Jean Prince
Support workers are very caring and knowledgeable
Odette Millard
I find that Nurse Next Door is an excellent trustworthy company to deal with for yourself or loved ones. They are very professional in their services as well as showing much kindness and understanding. I recommend this company 100%.
Lyn Macdonald
The Caring Journal
The Caring Journal is your go-to destination for stories, insights, and resources that celebrate the art and heart of caregiving.
Why Nurse Next Door?
Quality Home Care That’s Personal and Professional
Every Care Plan is thoughtfully crafted, and every Caregiver is meticulously chosen to meet your needs.
Quality Home Care That’s Personal and Professional
We Match You with Your Perfect Caregiver
We hand-pick the right person from our trusted team of Caregivers based on your needs, preferences and personality.
We Match You with Your Perfect Caregiver
Reliable Care with Our Attendance Monitoring System
Our activity monitoring system closely monitors every visit to ensure Caregivers arrive on time and schedules run smoothly.
Reliable Care with Our Attendance Monitoring System
Qualified & Insured Caregivers You Can Trust
Our Caregivers and Nurses are licensed, insured and highly qualified, with a minimum of two years’ experience.
Qualified & Insured Caregivers You Can Trust
We Aim to Provide You The Same Caregiver Everytime
We want you to see a familiar face every visit. Your perfect match Caregiver will learn your routines and favorite foods.
We Aim to Provide You The Same Caregiver Everytime
24/7 Live Calling Support
Speak with a real person in 30 seconds or less every time you call, 24 hours a day, 7 days a week.
24/7 Live Calling Support
Comprehensive Care at Every Age
Our services range from elder care to daily living support for people of all ages. Quality care, regardless of age.
Comprehensive Care at Every Age
